[Resolved]  LG Electronics — Poor warranty service

Address:

Pune, Maharashtra

I am a LG customer, located at Walchandnagar, Tal-Indpaur, Dist-Pune,Maharashtra. I have purchased a LG refrigerator Model No. GL-254AM5/2011 from LG dealer named "Pandhare Electronics" A/p-Natepute, tal-Malshiras, Dist-Solapur, Maharashtra. I have purchased the refrigerator on 23/4/2011 and i was using the same at my home. Meanwhile the refrigerator malfunctioned and stopped cooling on 26/1/2012. Thereafter I orally complained about the problem with the LG dealer but he paid no attention to the same. Thereafter again I lodged a complaint on 15/3/2012 with "Pandhare Electronics Natepute" and reported about the cooling problem of my refrigerator. The shopkeeker assured me that he will complain with LG electronics and arrange for the LG service as the complaint was well within the warranty period. Thereafter about a period of 15 days a LG recruit named Mr. Raju Kamble serving at Hadapsar office, Pune, visited my house and tried to repair the Refrigerator. That time he told that there was need to refill the gas which incurred a cost of Rs. 900/-. I paid him Rs.900/- and Mr. Kamble did some sort of repairing and went back, while going back he assured me the "Now your refrigerator will work properly and it will start cooling after few hours". Having faith in LG Iagreed with him.
But soon Irealized that my refridgertor is still not working and the same cooling problem persisted. Thereafter I called to LG customer care and reported the above history, after that the same person came from LG Hadapsar office and he changed a coil at the back side of the refrigerator and assured me that now the refrigerator will work ok and went away. But I saw that the refrigetor was still not cooling so i called him back on phone, and complained about the same problem, he told me that "Iwill visit you house again and this time I will surely solve your problem". But since then untill now nobody from LG has came and solved the problem.

Below given are the complaint number registered with LG from time to time.
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After lodgeing all the above mentioned complaints with LG, it is shocking that the LG is not caring about the customer problems and overlooking the same. During this period I could not use the refrigerator and I had to face mental hardship only due to the negligence in service by LG. This is certainly not a good thing for a reputed company like LG.

Please kindly pay attention to my case and get my refrigertor repaired as soon as possible or I unwillingly and unfortunately I will have to take help of consumer court and media.

My address is:
Deepak H. Palve
At-Bhorkarwadi, Post-Walchandnagar,
Tal-Indapur, Dist-Pune
Maharashtra.
Ph.No.[protected], [protected]