[Resolved]  LG Electronics — SERVICE CENTER OF HELL - LG SERVICE CENTER , SECTOR 63, NOIDA.

Address:

Gautam Buddha Nagar, Uttar Pradesh

SERVICE CENTER OF HELL - LG SERVICE CENTER , SECTOR 63, NOIDA.

Hi to all Future LG air conditioner Users.

June 2012 experience.

This experience is being shared for the benefit of future LG air conditioner users and my suffering is as fresh as June2012

Subject - Do not get LG air conditioner serviced from Sector 63 , Noida and better do not buy LG AC for their pathetic after sales service.
Problems
1) you will suffer on account of Poor service
2)ill mannered staff
3) fake transportation cost slips.
4) Unresponsive LG customer care

1) you will suffer on account of Poor service

I recently suffered at the hand of this service center. My Ac was taken up for repair and not returned for untill a month.
My calls were met with rude staff at LG sector 63 noida, who do not respond to status of your AC for weeks.You will almost feel helpless.
A job of 3 days was done in 1 month.

2)ill mannered staff
You will most probably be dealing with rustic illmannered and rude mockery of staff named Pravesh, Pawan or Maninder , Mahinder.
If you get them, forget your ac. They work under complete support from Manager named sameer to overlook all complaints and fleece money.
No staff can create such a havoc as you will see here untill top management is not involved.
Rest assured you will be dealing with staff barely Graduates and Non Delhites who would make sure you pay each time you call up.

3) fake transportation cost slips.
you will be given fake Pink reciepts showing that you have to pay transportation cost on AC repair.Whether you AC is under AMC or not , you will be charged
roughtly 300 rupees as of (2012) to deliever repaired ac to your house.You will asked to make the payment in cash and not by cheque or other means nor in the name of the company (LG)
Meaning it will go straight in the hands of corrupt LG staff at sector 63.Be ready to face the music when they come to your home next time.

4) Unresponsive LG customer care
when facing these problems from the LG customer care sector 63 , and feeling held hostage with your AC being deprived to you , having paid the full money to enjoy a cool air during the hot

months , you will eventually turn to LG customer care. Each time you wil be given a complaint number and response would be - "we have forwarded your complaint to the appropriate person".
by now you will have realised there is no luck with being a consumer in India and will regret having bought LG.

Dont do the mistake , I did.