[Resolved]  LG Electronics — SERVICE NOT COMPLETED CLOSED MY COMPLAINT

Address:

Chennai, Tamil Nadu

Dear Sir / Madam

I am having LG SPILT AC and i had problem with A/C which is not colling for that I Had registered my complaint on 21st February 2013 through LG Call Center[protected] some of the engineer came and said that gas leakage in my unit and after 3 days they came and service the unit and said service completed.
But to my bad experience after 2 days again i am facing same problem in getting colling so again i looged complaint on 27th February 2013 and my complaint number - RNA[protected] for the some engineer visited my residence and said there is cooling coil leak and need to change it, for the same i had question them then what the previous enginner did as it is a cooling coil leak why he did gas charging, they said that they will collect my indoor unit to workshop to service and i accepted for the same they given me a job sheet in the name of E.B.R ENTERPRISES for taking the indoor unit on 4th March 2013 after that i had no call nor visit and no information about my unit were it is and what they are doing and when it will delivered and i had so many friends in the service industry through them i had enquired about my complaint number, after listening their answer really i got shocked that they had closed my complaint on 2nd March 2013 stating that service center has called me and i said that my unit is working on that reason they had closed.
Today i called to the call center[protected] again around 7.15pm to check one of the executive( Mr.kamlesh) simply said that i will send the service center number you cross check with them after i had lot of questions with him he simply said that now service center is closed and told to call be tomoorow to know the status is it right way to give response to the customer.

My question is that how can my complaint will be closed without service my unit, mostly LG has collected my indoor unit and closed the call now i am getting doubt that whether LG is sending person like this and they are selling the product out side in open market in second had (or) LG is reforbing the unit to sale againt to some other customer.

I Request this forum to look into this issue and request you to support me such that i can get my unit back if they did not provide service also i am least bother that i will get my service from out side person who will be genuine in giving service.

I request this forum team that i am living in chennai and already in my city heat is giving bubles and i had a kid who is 3 yrs old were she was not able to have good sleep so that she was facing health problem due to less sleep and i too cannto sleep properly from past 20 days without A/C and poor engineer who has no knowldge about A/C.

I request to do the needfull ASAP.

SATISH
[protected]