LG Electronics — Customer Service at LG

ashut97

Address:

Uttar Pradesh

I have a window AC of LG. I have taken an AMC from LG itself. I had requested for the Service of the AC on[protected]. The customer Service provided me a Service Request Number - RNA[protected].

When there was no action for some 7 days, I again called up the Customer Service. They feigned ignorance and gave me a new Complaint Number - RNA[protected]. Since[protected], I've been following up with the Customer Service on phone and on mail, but so far there has been no solution.

I'm unable to operate the AC despite the fact that temperature in Delhi have soared up to 44.1 degrees.

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Comments

ashut97

Hi LG India,

Now 24 days have lapsed. The reply that you have given to me is the reply which I had got on the 10th day as well. It's a standard phrase that you use. I'm still not sure if you are even interested in resolving the issue.

Warm regards,

Ashutosh

ashut97

Dear LG India,

The number [protected] is not answered even after 5 repeated calls. Please ask the concerned CRO to get in touch with me at the number mentioned in the complaint.

I was anyway, expecting a non -standardised response as 26 days have lapsed since the complaint was lodged with you.

Warm regards,

Ashutosh

captr14

from Hyderabad, Telangana

Dear Ashutosh,

There is no use following up with LG electronics. They are the worst in customer service. I would suggest that you:

1. Get the Servicing done from some local vendor
2. Buy a new AC from some other company.
3. Never buy any product from LG.

regds,

Capt.Ram Kapur