My 5 years old fully automatic washing machine (LG tromm) stopped functioning suddenly one day. I called the LG customer care and the service personnel came promptly to look at what has happened. The first question he asked me was to check if I still had warranty for the machine. After I said no, he checked the machine and told me that because of over voltage the front panel circuit is damaged. The circuit has to be replaced at a cost of Rs. 5000/-. I asked him, “Why the circuit can’t be repaired?”
Being an Electronics engineer myself, I have a fair understanding of what could be the fault. Usually these circuits have a regulator and a small transformer to supply dc voltage to the IC’s. In most cases, the transformer coil gets damaged because of over voltage (especially when the transformer is poorly designed). The cost of transformer even in the most pessimistic case is not more than Rs. 500/-. I really felt cheated and decided not to go for LG service. I also made an implicit decision that I will never buy an LG product in future.
So much spent on LG marketing is waste if they don't care for the existing customers. Was this information helpful? | 
Post your Comment