1. I Squadron Leader E Jani serving in Indian Air Force do hereby states a complaint against LG Electronics customer services. I have purchased an air conditioner on 30 July 2011 from M/s Modern Sales Chandigarh. The problems which I have faced will cover in point wise
(a) The dealer was not ready to put his stamp on the warranty card. He told that the bill is sufficient for getting the warranty on any items. Since I am not permanently posted at Chandigarh, this bill will not be valid at other states and shops. So I need a clarification on this point.
(b) The A/C filter cleaning was under free maintenance for 3 quarters from the date of purchase. Despite of calling and informing at the customer care address none of your representatives have turned out for the servicing till date.
(c) Recently during the third quarter, I had lodged a complaint No. RNA[protected] which is very well before the expiry of the date of free maintenance. The LG customer care personnel spoke to me and told that he is on the way to my place and will be reaching within 01 hour. I had waited till evening 1800 hrs leaving all my service requirements and busy schedule.
(d) I had lodged a second complaint No. RNA[protected] dated 5 May 12 taking reference of the first complaint. The customer care executive also ensured that the job will be done within 24 Hrs from the time of complaint.
(e) Now my A/C is not under the free maintenance scheme from the date of purchase. Since the delay is happened from the customer service centre administration part, I need a complete clarification and solution for the unwanted delay occurred from the India’s Biggest Electronic dealer which in turn made insulted and wasted the precious time of a commissioned officer of Indian Air Force.
2. Awaiting for a appropriate solution from your side.
--sd---
( E Jani )
Squadron Leader
2224 Sqn AF
Indian Air Force
MY ADDRESS
2224 sqn AF
Air Force Station Mullanpur
Mullanpur Garibdas
SAS Nagar
Mohali
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We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team