LG India — Sabotage by LG A/C Repair Technician

I HAVE A LG SPILT A/C IN MY BEDROOM. ON THURSDAY MARCH 18TH, I NOTICED WATER DRIPPING FROM THE INDOOR UNIT SO I CALLED LG CUSTOMER SUPPORT AS I HAVE AN ANNUAL COMPREHENSIVE AMC WITH THEM.

MY COMPLIANT NO C[protected] WAS LODGED ON FRIDAY MARCH 19TH,2010 WITH THEM AND A SERVICE MAN FROM SYNERGY SERVICES ATTENDED THE SERVICE CALL ON SATURDAY MARCH 20TH.

HE CLAIMED THAT THE WATER TRAY WAS BROKEN AND HAD TO BE REPLACED (COST RS.850) WHICH IS NOT COVERED IN THE AMC.

HE CHANGED THE WATER TRAY (WHICH WAS UNNECESSARY) AS THERE WAS ONLY A SMALL CRACK WHICH COULD HAVE BEEN GLUED.

WHILE CHANGING THE WATER TRAY, HE DISMANTLED THE COMPLETE INDOOR UNIT.

WHILE ASSEMBLING THE SAME, HE DELIBERATELY TAMPERED WITH THE WIRING ON THE A/C, SO THAT THE OUTDOOR UNIT (COMPRESSOR) IS ON EVEN IF THE INDOOR UNIT IS SWITCHED OFF WITH THE REMOTE.

ON SUNDAY NIGHT, WHEN I SWITCHED ON THE A/C, I NOTICED THE MAIN POWER SWITCH WAS OFF, SO I TURNED IT ON AND THEN STARTED THE A/C WITH THE REMOTE AFTER SETTING THE TEMP TO MY REGULAR 24 DEGREES CELSIUS.

EVEN THOUGH AFTER REACHING THE 24 DEGREES MARK, THE COMP ON LIGHT WOULD SWITCH OFF ON THE INDOOR UNIT, BUT THE OUTDOOR UNIT (COMPRESSOR WOULD STILL BE ON) HENCE IT BECAME VERY COLD.

ON MONDAY I SWITCHED THE A/C OFF WITH THE REMOTE , BUT NOT REALIZING THAT THE OUTDOOR UNIT WAS STILL RUNNING (THE MAIN POWER SWITCH IS ALWAYS KEPT ON).

SINCE NO ONE WAS HOME, THE OUTDOOR UNIT (COMPRESSOR) CONTINUED RUNNING ALL DAY, AND SINCE THE INDOOR FAN UNIT WAS OFF, THE INDOOR UNIT STARTED ICING AND THERE WAS HEAVY WATER DRIPPING THE WHOLE DAY.

I CAME HOME IN THE EVENING THINKING THE WATER LEAKAGE WAS NOT REPAIRED, BUT WHEN I OPENED MY WINDOW, I COULD HEAR THE OUTDOOR UNIT WAS STILL ON.

I WAS COMPLETELY SHOCKED AT THIS AS THE INDOOR UNIT LIGHTS WERE OFF AND SO WAS THE FAN MOTOR.

THIS IS A DELIBERATE ATTEMPT BY LG ELECTRONICS SERVICE CENTER SYNERGY SERVICES TO SABOTAGE MY MACHINE.

PLEASE ALL CONSUMERS BE AWARE OF THESE TACTICS USED BY SERVICE CENTERS TO GENERATE MORE PROBLEMS WITH YOUR PRODUCTS.