I have purchased one Side by side LG refrigerator GCB-217BSJV 581 Litres on 08.07.2012
The freezer side started trouble in the month of June 2013 well befor completion of one year, water not freezing and ice creams melted, on complaint LG service centre sent one person after one month and after inspection he told us that you should attach voltage stabilizer to this fridge, when we countered that why he is speaking the already obsolete technology while your sales person at the time of purchase told us that no such attachment required as this fridge is of latest technology, then the service centre person said that at the time of sale, the showroom sales man used to misguide the customer, this model of the refrigerator generally purchased by the people to show off otherwise it is just an almirah.
I have made complaint of this person to LG directly, then they sent two new persons but of no use.
In nut shell during last one and half month my poor refrigerator has been met with 5-6 open surgeries but of no use, water is still remaining water in freezer at the temp set at -23 degrees
Appending mail contents sent to the LG Service/Customer Service
Date 24.08.2013
It is more than 9 hours now your service engineer visited and said to be refilled gas in compressor,still the water kept in freezer has remained water,you people are really serious to rectify the problem?
Date 23.08.2013
I am tired of your continuous comitments to resolve the defect in my LG side by side refrigerator,either your service providers does not know about the problem or thay are just wasting theirs and my time for hiding the major defect not to be resolved in any means, i am surprised to see the laxity in the so reputed multinational company, this is my last attemp to either resolve the problem within a day or two or i may proceed for legal action in consumer forum, one thing more that i shall not allow any of your representative to let me or my family wait for their visits as i have already wasted much time in waiting for their visits
Date 23.08.2013
I am tired of your continuous comitments to resolve the defect in my LG side by side refrigerator,either your service providers does not know about the problem or thay are just wasting theirs and my time for hiding the major defect not to be resolved in any means, i am surprised to see the laxity in the so reputed multinational company, this is my last attemp to either resolve the problem within a day or two or i may proceed for legal action in consumer forum, one thing more that i shall not allow any of your representative to let me or my family wait for their visits as i have already wasted much time in waiting for their visits
LG REPLIED
Dear Customer,
Greetings for the day!!!
We would like to inform you that your case is in follow up with us and our service personel will contact you at the earliest.
Thanks and Regards
Venkatesh | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free[protected]
I am tired of your continuous comitments to resolve the defect in my LG side by side refrigerator,either your service providers does not know about the problem or thay are just wasting theirs and my time for hiding the major defect not to be resolved in any means, i am surprised to see the laxity in the so reputed multinational company, this is my last attemp to either resolve the problem within a day or two or i may proceed for legal action in consumer forum, one thing more that i shall not allow any of your representative to let me or my family wait for their visits as i have already wasted much time in waiting for their visits
LG REPLIED AS UNDER-
Dear Customer,
With reference to your mail, We would like to assure you that we have thoroughly reviewed your issue and feel we owe you our deepest apologies for the inconvenience that has been caused to
you. We wish to confirm that we acknowledge your complaint and same has been forwarded to our branch office of your area in order to sort out the issue on priority. Kindly grant us
some more time to resolve your issue and we appreciate your patience. In addition, we will be monitoring the steps taken and will guide them for your complete satisfaction as an elite LG Customer.
For any query regarding your complaint contact our Branch Service Manger Mr. Ashok Chugh on his Contact number [protected].
Thanking you and reassuring you of our best services always.
Thanks and Regards
Venkatesh | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]
From: [mailto:[protected]@yahoo.com]
Sent: 21 August 2013 11:55
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Subject: Re: LGEIL Customer Email
Problem unresolved as yet
From: "[protected]@lge.com" <[protected]@lge.com>
To: [protected]@yahoo.com
Sent: Thursday, 1 January 1970 5:30 AM
Subject: LGEIL Customer Email
Was this information helpful? | 
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
For any further assistance, please feel free to write us at [protected]@lge.com
Regards,
LG Customer Support Team