LG India — LG Optimus One P500 software issues

Address:

Gujarat

Dear Team
THIS IS REGARDING product LG optimus one p500 which is not mention in product list of your site for product list.I have bought a new LG optimus one p500 2 days back and N drive and other Navigation software's were not working on them.
SO today I decided to call customer care center at 7 in the evening as I was facing problem with Ndrive and other preinstalled navigation softwares and being a office goer did not have time to call the CC number at day time.
I was shocked when the CC person told me that there is no one from mobile team to help me out as they are available from 10.30-6.30 only,where as on my user manual it was clearly mentioned as 24*7 service. I have recorded the whole conversation as I was totally shocked to excuse given and now have decided to go for consumer forum for giving false information to the consumer and robbing him of his money.
This is a sheer cheating from LG customer care team and I need a proper reply immediately.

Whole conversation is attached for your reference and will be used as the evidence if my problem is not solved immediately.

Now after going through this traumatic experience I will not be buying any thing from brand LG as LG now does not treat its customer well and always leave them in mid day.
And now I am regretting my decision of buying LG phone

Phone imei: [protected]
Sof version: V10e-mar-28-2011
Build number FRG83