LG India Ltd — POOR SERVICE | |||
Dear All, I have issue regarding service of LG WASHING MACHINE. I was register compliant on 30/04/2012 but there is no response of my complaint. I was second time call and again register compliant COMPLAINT NO-RNA[protected] but same there is not any single response of lg india ltd. Please help me on above meter. Thanks & Regards, Bhavin Purohit [protected]. Was this information helpful? | |||
 3 Comments | |||
Comments
Dear Customer
We are extremely sorry for the problem that you are facing. Your complaint has been taken care of by the concerned department. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We are extremely sorry for the problem that you are facing. Your complaint has been taken care of by the concerned department. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
I booked a complaint with LG costumer care about my washing
machine on 31st Aug 2014- not working properly. The complaint no is RNA[protected]. After two days two
people came to my house wearing shirts with LG logo, checked the machine by
switching it on and putting a small load of some cloths in it and saying the
machine was working properly and perfect, though it was making noise and
running slow. They advised my wife to put less loads and left. When I called
back the same technician and asked for the improper working and noise of
machine, he said the machine was all right. I disagreed with him and requested for
recheck, to my surprise he said to send the machine to workshop. When I asked
him why it is to be sent- his answer was “our madam said”. Neither the technician
knows the machine status as he didn’t open the back cover nor the “madam”.
After two days they called my home and asked “why the machine was not sent to
workshop”. My wife disagreed and asked for recheck which was never done. After
that I received a SMS stating that our complaint is under process (reason:
parts have been ordered), this was on 4th Sep 2014. On 13th
Sep 2014 I received a call from a man saying that he is from LG and my machine’s
clutch assembly was damaged, upon ordering they received it. He added if “you
send your machine to our workshop we will fix it” and as I was left with no
option, I send the machine to the workshop with my own expense. On its return,
I found the back cover was not even fixed with a single screw.
When I track the complaint on website I found the repair
status as “in house repair”, but my machine was repaired at workshop.
When all other companies are able to do all types of repair
including drum changing at doorstep, why LG cannot do it!!! Even my car is being serviced at my doorstep
why LG cannot do a washing machine repair at doorstep!!!
People who don’t know how to drain water from a fully
automatic washing machine are coming as LG engineers and they are incapable of assessing
the problem. I could not understand without knowing the problem why am I asked to
send the machine to workshop or otherwise if they know the problem why it was
not told to the customer before!!! More over the total episode is not
fair and clear.
This made me to take a decision to not to purchase any LG
product in future which has such an unfair and incapable service team.
machine on 31st Aug 2014- not working properly. The complaint no is RNA[protected]. After two days two
people came to my house wearing shirts with LG logo, checked the machine by
switching it on and putting a small load of some cloths in it and saying the
machine was working properly and perfect, though it was making noise and
running slow. They advised my wife to put less loads and left. When I called
back the same technician and asked for the improper working and noise of
machine, he said the machine was all right. I disagreed with him and requested for
recheck, to my surprise he said to send the machine to workshop. When I asked
him why it is to be sent- his answer was “our madam said”. Neither the technician
knows the machine status as he didn’t open the back cover nor the “madam”.
After two days they called my home and asked “why the machine was not sent to
workshop”. My wife disagreed and asked for recheck which was never done. After
that I received a SMS stating that our complaint is under process (reason:
parts have been ordered), this was on 4th Sep 2014. On 13th
Sep 2014 I received a call from a man saying that he is from LG and my machine’s
clutch assembly was damaged, upon ordering they received it. He added if “you
send your machine to our workshop we will fix it” and as I was left with no
option, I send the machine to the workshop with my own expense. On its return,
I found the back cover was not even fixed with a single screw.
When I track the complaint on website I found the repair
status as “in house repair”, but my machine was repaired at workshop.
When all other companies are able to do all types of repair
including drum changing at doorstep, why LG cannot do it!!! Even my car is being serviced at my doorstep
why LG cannot do a washing machine repair at doorstep!!!
People who don’t know how to drain water from a fully
automatic washing machine are coming as LG engineers and they are incapable of assessing
the problem. I could not understand without knowing the problem why am I asked to
send the machine to workshop or otherwise if they know the problem why it was
not told to the customer before!!! More over the total episode is not
fair and clear.
This made me to take a decision to not to purchase any LG
product in future which has such an unfair and incapable service team.
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LG India Ltd. — Poor Response
I registered a service complaint for service of 2 door frost free refrigerator on 30th September. I was assured that it will be attended within 24 hours.Even after 7 days, the complaint is still remaining unattended. Since 4th October, I have been repeatedly calling LG's local service center and they promptly assure me of immediate service. It appears that LG does not have adequate number of technicians to cover Kochi or are they having too many repair calls?
George Joseph
[protected]@gja.co.in
Phone[protected]
3/83A, (PERA 123) Pulikkilathu Road
Chembumukku, Cochin 682030.