[Resolved]  LG India - Microwave Oven — sale of 2005 model in 2011 by LG dealer

Address:

Thane, Maharashtra

We were gifted a LG Microwave Oven ( LG Intello Wave) Model no.MC767W AMWQEIL ( IN ), Serial No 511LPFJ002635 on our wedding in Jan 2011.When we got in touch with LG for the free demonstration, to our surprise, we were told that the microwave owen was a 2005 model and that the company had stopped manufacturing this model. I have lodged a complaint with LG Customer Care but was told that the Company cannot help me and that i should directly speak to the Retailer ( Milan Steel ,4 - Veera Shopping Centre, Near Tilak Talkies, Station Road, Dombivili (E) 421201, Tel No.[protected].When i spoke to the Retailer, the Retailer refused to exchange this model for a new one ( despite the fact that we were willing to pay the differential amount).How can a LG dealer sell a 2005 model in 2011 ?