[Resolved] LG India — non repair of microwave oven

subhashsharma1

from Ludhiana, Punjab

Address:

Gautam Buddha Nagar, Uttar Pradesh

a complain for repair/replacement of switch board of my microwave oven,type mg607apr was lodged with lgindia call centre [protected] on 27jun2011 vide[protected].no repair was done and a repeat comlaint was registered on 4jul2011.there was no action and the call centre was contacted again on 8jul2011 . iwas told that comlaint dt 27 jun has been cancelled on advice of service centre.no firm date or surity of repair was given.on their advice contact with one mr sameer at[protected] did not ellicit any satisfactory responce.the repair has not been carried out till date.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ARIJIT DAM

from Machilipatnam, Andhra Pradesh

We are having a Micro-Oven Model no.MC-767W-ADXQEIL(IN)which became out of order.Accordingly
we booked a call ID.RNA[protected] on 17th October, 2012.After vigorous persuation on
1st, November, 2012 one technician from service centre Cool Care visted and replaced the PCB and
made Micro-Oven workable.But again on 8th, November2012 it became nonfunctional an error "E10"
was comming.We had no other way but contact your helpline and another ID.RNA[protected] was
loged.On9th, NOvember, 2012 we received another ID.RNA[protected].Till 20th, November, 2012 no
technician visted.When we contacted your help line we came to know that call has been closed
as we were not available over phone.On 20thNovember another complain ID has been generated
no.[protected].

We are realy surprised to receive such a after sales service from reputable concern like
LG.Your slogan Life Good has become Life Gone(misserable) to us.

Thanking you,
ARIJIT DAM