LG India — non receipt of gift

Address:

Mysore, Karnataka

Dear Sir,
My name is Pramod Gubbi. I have purchased LG 55 inch 3D television from "My electronics" shop in Mysore on 25/01/2013. I was promised that the gift (LG home theatre system 806) would be delivered to me within 20-25 days as a part of the Republic Day offer. To this day I have not received it. I have made numerous calls to the My Electronics shop manager in kuvempunagar in Mysore. He keeps on promising a new date, blaming on non- availability of the gift.

I have called the LG toll free number on[protected] and I have been assured that the marketing department would be looking into it. I have followed it up with two more emails and the response is given below

1st email response on 22/03/2013:
Dear Customer,
Thanks for sharing your concern with us.
We acknowledge your concern and we forwarded it to our Concern department in order to take an immediate step in this regards.
To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com <mailto:[protected]@lge.com>.
Thanking you and reassuring you of our best services always.

Thanks and Regards
Kapil Bhardwaj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free-[protected] (MTNL/ BSNL[protected]For other operators prefix STD code)

2nd email response on 03/04/2013
Dear Customer,
Greetings for the day!!!
We would like to inform you that your case is in follow up with us and our service personel will contact you at the earliest.

Thanks and Regards
Karishma kapoor| Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free-[protected] (MTNL/ BSNL[protected]For other operators prefix STD code)

Unfortunately till date nobody has called me or emailed me regarding a definite solution

Thanks