LG India — Replacement

Address:

Gautam Buddh Nagar, Uttar Pradesh

Bad product support & bad quality product (LG PRODUCT IS NOT WORKING ) To whom it may concern . PRODUCT MODEL NO. 335 VS4 320 LITRE MODEL NAME : LG DOUBLE DOOR hello Sir, I m frustrated after buying the LG REFRIEGERATOR product and I m not satisfied with the service of this product. I bought the LG FRIDGE on dated 30th October 2012 now I have a lot of trouble at present it is not working. There is a major problem the REFRIGERATOR is not working, its been repaired 3 times already i told the service Center people for replacement past 11 days m chasing them but nothing has been done i only hear give us 24hr you will get call from us but there are no calls. nearly 6000 rs worth of my stuff has gone waisted i have to throw it everyday i have to buy ice twice to keep my medicines normally how much more i can bare the in convince. They told me to speak with there area manager he told me to mind my tone and when i did not then shouted at me and told get it done from anywhere then i have given the no of there service centre Cco she did not come on ph other lady told i[censored] want repair then fine or we can't do anything everyday i make calls to there service centre and there customer care centre but they keep on delaying it past 4 months i have been harassed so much facing hell to buy LG product.I can imagine that its not been year and product is in warranty then m facing so much problem what will happen after the warranty gets over LG causes so much inconvenience and there customer care department people can't Handel anything they want there way or high way. Kindly register my complaint and replace my REFRIGERATOR was bought . If the LG REFRIGERATOR is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed. I am not really happy with the way that your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably since it is the responsibility and duty of the producing firms to attend to the customers’ needs. i have very bad experience with LG product. Even i don't know where i suppose to go with my complaint. what should i have to do? Should i never purchased again LG product, even not suggest other to buy LG product. I am requesting you to see the matter and try to solve my problem.