Starting 29th April, the refrigerator stopped cooling. I filed a complain and with in 9 days some body attended that call, did some knob turning at back of refrigerator and said it will start working now. He got the form signed he was carrying and went away.
As usual, with in few hours it was evident that problem is not resolved. So, I called them up but no one picked up the phone. On 14th May I filed another request, to which a technician visited and told me that since he is not having proper tools he will have to come back. No body turned up. I called up customer care just to know that request has been closed. They provided me with few numbers of people from service center.
I then tried to get the request reopend, but that was not allowed. Hence I filed a new request on 22nd Feb. No response till today. Meanwhile I tried calling different people at service center but everybody's mobile amazingly was either "switched off" or "out of coverage area".
I tried customer care today again, and now I got to know that technician has fixed an appointment with me and he reached my home, and I was not there to honour the appointment. I was shocked, as I was still trying to recall when did I fix the appointment. Reporting to call center about the same, they provided me with same numbers that I already had, and to add to that, they have opened another request for me.
Looks like I am going into endless loop w/o any idea of when I will come out of it. These people seem to be champions of dealing with customers. Was this information helpful? | 
Refrigerator Intellocool — No response From Service center
Dear LG1. My LG Refrigerator, purchased in the year 2007, got damaged, and I Logged a complaint with customer Care in Mid Oct 2010 - Complaint No. C10A2316986. Some service Engineer came for the inspection and said that the Freezer needs replacement, along with the Gas Refilling, and the Freezer Door also needs Replacement.
2. After about one week, one service Engineer came to Change the Freezer and to refill the gas, but said that I will have to Log a fresh complaint for Changing the Freezer Door. I requested him to do the entire job in one go. He left my place never to return again.
3. I had to register a fresh complaint on 06 Dec 2010, because when I enquired about my complaint from Customer Service, I was told that my previous complaint had been closed due to some software problem. My new Complaint No. is RNA[protected]. Some Service engineer again came to check the Refrigerator, and said the same things as the earlier Engineer had said. No one has visited my place again till date, and the product is not repaired.
4. On checking with the Customer Care, I was told that they will check and some one will give me a call within 24 Hours. On checking with the local engineer (Mob No. [protected], [protected]) I was told that the part is not available, and also that the parts are mismatch. The local Service Center, Phone No.[protected], the person who attended my phone was apparently not aware of my complaint, and said that she will call me back in 10 minutes. It has been two days now, and no one has called me up.
5. I am not in a position to use my Refrigerator since last three months, and the Customer Service has not been able to get my complaint executed. The only option left with me is to throw the Refrigerator out of my house, buy a new Refrigerator, and never buy an LG product in future.
Rakesh Aima
13, 26th Main, Sector-1
HSR Layout
Bangalore
Mob : [protected]