[Resolved]  LG LED TV (32le4600) — Faulty TV Delivery

Address:

Howrah, West Bengal

I had placed an order for LG LED TV (32LE4600), on the 13th of March 2011 from the LG Shoppe in city center 1, Salt lake, Kolkata, with strict instructions that I need a sealed pack, or else I am not interested. I was assured that I will be delivered a sealed pack. Unfortunately, I was not present when the delivery was made on the 14th of March (I was in office), and to my utter dismay I have been delivered a tampered pack. I don't aven want to touch a tampered with package and I want to know what should I do now.

These types of dealers not only ruin their own name, but the name of the company. I am purchasing something from the best of the shops which sells exclusively LG's products. And still I am meted with this stupid service. I need this TV replaced as soon as possible.

This is highly inconvenient, as I will need to take time out of work and need to get into unnecessary hassles. Please advise what should I do, or whom should I approach, apart from the shop owner that is, which I will be doing today.

PS. My concern (which I had already conveyed to the shop) is I need a sealed packaged product. I won't accept this tampered with packaging