[Resolved]  LG Micro oven — AVAILABILITY OF SPARE PARTS- NOT REPAIRABLE

Address:

Howrah, West Bengal

I HAD PURCHASED LG MICRO OVEN IN THE YEAR 2007 BY SPENDING RS. 10000/- + FGROM M/S NEXT, G.T. ROAD, (S) HOWRAH TILL DECEMBER, 2011 IT WAS OK BUT SUDDENLY IT BECOME USELESS WITHOUT HAVING ANY RESONABLE CAUSE. I LODGED A COMPLAINT IMMEDIATELY WITH THE COMPANY (LG) SERVICE CENTRE, AT HOWRAH THEY SENT ONE MECHANIC AFTER 2 DAYS FROM LODGEMENT OF COMPLAINT. AFTER VARIOUS EXAMINATION HE HAD CERTAINLY REPAIRED THE SAME AND ASKED SERVICE CHARGE RS. 271/- WHICH WAS PAID IMMEDIATELY. UNFORTUNATELY IT WAS AGAIN BECOME USELESS AFTER 40 TO 45 MINUTES OF HIS DEPARTURE WHEN WE TAKE THE MATTER INTO THE NOTICE OF THE MECHANIC OVER MOBILE HE ADVISED TO LODGE A COMPLAINT ONCE AGAIN AND I ALSO DO THE SAME ON THE VERY NEXT DAY. BUT AFTER WAITING FOR 7/8 DAYS WHEN WE CONTACTED THE SERVICE CENTRE, HOWRAH THEY EXPRESSED THEIR ENABILITY TO REPAIR THE SAME AS THE SPARE PARTS IS NOT AVAILABLE IN THE MARKET - COMPANY HAS NOT SUPPLY THE SPARE PARTS AS SUCH IT IS NOT REPAIRABLE .etc...etc...... I HAVE TO PURCHASE NEW ONE BY GIVING THE EXISTING MICRO OVEN AGAINST A VERY LOW RATED BUY BACK SYSTEM ...... ....- I HEREBY ONLY TO KNOW THAT WHETHER THE COMPANY LIKE LG IS NOT IN A POSITION TO EXTEND THEIR SERVICE TO THEIR EXISTING CUSTOMER WHO ARE ALREADY PURCHASED THE PRODUCT OF LG OR THEY ONLY MANUFACTURE THEIR PRODUCTS FOR SALE TO THE FRESH CUSTOMERS - AND NOT HAVE ANY AFTER SALE SERVICE. PLEASE LOOK INTO THE MATTER .

SHIVAJI BOSE
35/7 BAKSARA ROAD,
PO - BAKSARA, HOWRAH-711110,
WEST BENGAL.
shivaji.[protected]@sbi.co.in