[Resolved] LG Microwave Oven — Absolute disregard to customer complaint by LG

Nand Kumar Sahay

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

My LG microwave still under warranty is non functional since 4th of Nov'2012. I lodged a complaint with LG customer care (Complaint No. RNA[protected] on the 5th of Nov'2012. A technician visited on 7th Nov and said that the diode & heating coil needs replacement and will do the same in a day or two. When there was no response till the 14th of Nov'2012, I again lodged a complaint (Complain No. RNA[protected]) on the 15th of Nov'2012. Till date the problem remains unresolved and the worst is that the customer care also is not responding to our call. I want to be known to the head India operation LG electronics to know about this and expect some action from him.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

parneet kaur chabbra

from Mumbai, Maharashtra

I HAVE A SIMILAR PROBLEM AND THE RESPONSE IS PATHETIC..I WONDER HOW CAN A PART NEWLY REPLACED BECOME DEFECTIVE SO EARLY...AND Y DO YOUR TECHNICIANS KEEP STRESSING ON WARRANTY EXTENSION???I AM PLANNING TO HEAD TO THE CONSUMER FORUM.MY CONTACT NUMBER IS [protected]

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team