[Resolved]  LG Plasma TV — LG Servicing center Cheating & Blackmailing

Address:

Visakhapatnam, Andhra Pradesh

I have brought a LG Plasm TV 32 inches about a year ago, exactly after crossing the Warranty period my TV have developed a problem that is when the set is switched on I use to get the audio but not the pitcher. I have lodged a complaint with their helpline number in the month of November, next day two service persons Mr.Julius & Subhramanyam has come from the local LG's authorised service center checked the set and told me that a board inside the set was burnt and it will cost me around Rs.15000/-. Then he suggested me to go for a 4 yr Insurance which will cost me about Rs.10,000/- and this amount will cover the set for a period of 4 yrs up to any any amount. I asked him two days time, and mean while for a second opinion I have consulted a private electronic engineer and he informed me that a small component might have gone and that will cost around Rs.100/-. When I informed the same to the LG person he started blackmailing me that the belongs to LG company, and only LG service people knows better about their product. Somehow after one month he managed and forced me to go for insurance for 3 years which cost me around Rs.6650/-, and asked me to keep quite for 1 or 2 months so that the company people should not doubt about the insurance coverage. And after 2 months when I called the same person he was not responding to my phone, then again I have lodged a complaint with the helpline number the next day a service person from the same LG service center had come and simply replaced a tiny component and my TV was working. After this I have lodged a complaint in the helpline number and also at the local service center several times but no action was taken on this. Be careful other users of the LG products these guys are cheating us for the sake of their commission. Thank You very much.

With regards,

Jacob Samson V