[Resolved]  LG / Refrigerator - 230 Litres — Very Poor After Sale Service of LG

I purchased one LG make 230 litres refrigerator (model number 245 TM) on 21.05.2008.

As there was no colling in the refrigerator, I lodged a complaint with LG after Sales Service of Mumbai / Thane branch - Complaint number W9C20901790 fifteen days back. The complaint was attended by their Service technician and he informed us that the Timer was defective and it should be replaced. He told me that the timer was not available at present and will come back with timer after three days and get it repaired but no one came even after four days.

When we contacted their Service centre, they once again lodged a new compalint - Complaint number W9C21401010. Next day another technician came and he also told us that the timer was defective and he will come with timer after two to three days. No response from the Service centre even after four days.

Again we contacted the Service Centre and once again they lodged a new complaint - complaint number W9C30203076 on 03.03.09. Next day on 4th March the technician came and he also repeated the same answer we heard from the earlier two technicians and went back without solving the problem.

Then I spoke to their Customer care executive on 4th March and she ensured me that she will take up this matter with the concerned person and revert back to me but even after two days I did not hear anything.

I spoke to one of their senior person at LG Bombay office and requested him to solve this problem immediately. As I was totally frustrated by the way they are dealing this issue, I told him if the problem is not solved immediately then I compelled to go to the Consumer forum. But to my surprise, he shouted at me and told me if I want to go to the Consumer forum, I can go and he is not stopping me. He did not take any action after that also.

I sent a mail to [protected]@lgindia.com regarding this on 5th March but till now I did not get any response from there also.

I am totally unhappy and annoyed as it has been already more than 20 days and we could not use the refrigerator but the LG Service people did not bother about that even after several efferts taken by me.

If they can not repair the same then they should provide me replacement but they do not bother about to close this issue.

The most dissatisfied Customer of LG

( S. SANKARANARAYANAN)