[Resolved]  LG Refrigerator — Poor after sales service

LG Refrigerator — Regarding the bad service after sales

Dear Sir,

After giving several complaint about the fridge no engineer is able to rectify it. Here are the list of complaint which was lodge in your customer care. If your engineer are not bale to0 solve the problem then straight forward tell us so that we can tell our friends that LG after sales service is very bad and your engineer could not find the problem. OR you have to replace my fridge. I am getting so many calls from your noida office regarding it but no body till today turned out. The first compalint was lodged on
Date Complaint No.
1) 16/04/[protected]
2) 30/04/[protected]
3) 04/05/[protected]
4) 13/05/[protected]
5) 13/05/[protected]
6) 15/05/[protected]
7) 22/05/[protected]
This are the compalint details which was given but for the second complaint the engineer came and replaced the timer and again the fridge start getting trip after every half and hour and all the thing in the friedge got wasted and the second engineer came and he told that timer is the problem and he changed the timer again but still the problem persist and when we contacted your engineer he told it will happen because for defrosting it shut down and after every eight hours it shut down for nearly two hours and re start. This i am hearing for the first time but i enquired with many people who are working with other brand of companies but they told that it should not happen because for double door the defrost is done automatically and there no need for triping. So please let me know whether your engineer is going to come or not. If not then please replace the fridge and pay the wastage which has happing to items which are kept in the fridge because in this few days we had thrown out all the items from the fridge. So let me know by email what your engineers problem and when they going to come for checking. I hope that you will be sending the person ASAP and its high time to test patience

Regards
UDAYAN

I had bought a 230 Liter 2-Door White Refrigerator (Model No.GLT242GPD) few years ago. About two months back, the Vegetable Box & its Cover-tray were cracked from many places.When I called up the Helpline, I was told that a representative would visit our house to check the model and do needful for which they will charge Rs.330 as visit charges (The cost of the box and tray will be extra). I am shocked that the company charges for a self-fitting spare part. When I told them that I can collect the Vegetable Box and Tray myself from the service centre to save the visit charge of Rs.330, I was given an address of Digital Care-Rajan Society, Naranpura. I have visited this service center after calling them thrice in last 2 months but everytime I visit them, they inform me to come back after 4 days since they cannot find these parts. When I call the helpline, they tell me that since this model is old now, there are no spare parts available easily. Claims of customer satisfaction and prompt After Sales Service fall flat when it actually comes to delivering the end-user. The models selling today will definately become old few years later, does that mean that parts will not be available ?

Dear Customer Service Manager,

This is to bring to your notice that I`ve a LG Home theater System Serial number 805HZJB032588 May 2008. It developed a problem on 01 Oct 09. A complaint was registered on 02 Oct (Complaint no: - C 09A0200557). There was no response of the repair engineer. I registered the complaint again on 04 Oct 09(Complaint no:- C09A0400552). An engineer came and reported that a part needs to be replaced. However there has been no response from him thereafter. It has been over 12 days and it has not augured well for the after sales service of LG Company. The poor after sales service is highly disturbing. It has however deterred my friends from purchasing a LG product this Diwali season. This may be resolved at the earliest, considering the reputation of the company.

Regards

Akhilesh Menon

I had purchased LG 1ton AC from Satyam Appliances in Bandra. For installation, I logged a request with LG Customer Care on 6th May 2010. They told me that I would be contacted by their engineer WITHIN 24 HRS. On 7th I called the Customer Care again as I was not contacted, they told me that they would escalate the request on priority. Even then there was no communication from their end. On 8th, I called again, and I also got the contact details of the Service Center (Sai Enterprise in Byculla). When I called, the concerned person told me that the engineer would come at around 2pm, and that I NEED TO REMIND HIM FOR DOING HIS JOB AT AROUND 1.00-1.30 pm. However I called him at 1 and his cell was switched off. I called up the Customer Care again and they told me that my request had been "CANCELLED" and the remarks were "THE CUSTOMER WILL CALL". Who the hell cancelled my request??? and I had been calling for 3 days!!!

Somehow I was able to get in touch with the Service Center, and the same guy (Mr. Sharma) told me that the guy would come by 6pm. No one called will 8pm, and out of frustration and humiliation I called a third-party guy who installed the AC. At around 8.30-9.00, I got a call from Mr. Sharma, so I told him that their service was extremely bad and I had got installed the AC from someone else. And instead of apologizing for the inconvenience, he replies "Achcha, chalo theek hai...Bye.".

I am extremely disappointed at your service. I will not be recommending your products to anyone. And just so you know, the only reason I bought an LG AC is because my whole family uses your ACs. But it doesnt matter if the product is good if your after-sales service is like this.

- Ashish Anand
[protected]

the lg company has a pathetic after sales service , after sending them repeated reminders with the different references ..they are unable to fix a compressor of the refrigerator by promising a 24 hour get back all the time and its the fourth day today...the senior manager who is the head taking care of it has the same lackadaisical attitude too, she doesn't bothers to pick up the phone call and replies the mail very casually too. hope the person concerned will take care of it.

LG — After Sales Service

I had purchased LG32 inch (Jazz) LCD TV a couple of years back.. last November (2010) it stopped working, the engineer visited and changed the power supply board and said the warranty of the board was for 3 month.. Now exactly 6 months down the line the board failed.. I registered a complaint with customer care on June 12, 2011, the engineer visited our place and said he will return with the board......Today is June 23, 2011, I am still waiting.. Called up customer care for escalation.. all I get is a "Sorry Sir" in the most apologetic voice, but no follow-up after that....

If any LG personal is reading this then the request ID is RNA[protected] and they can confirm this.

Sorry to reiterate, but LG after sales is not apt....readers kindly note this.

Siva

i own an LG Refrigerator.I had lodged a complaint at there customer care center. Please refer RNA[protected]. i have decided not to recommend any LG product to friends and relatives. Rather i am going to do negative publicity about LG after sales service. Your head supervisor MR Sunil Tyagi phone no[protected],has been handling our complaint very lightly. if a company cannot provide a new spare part of a fridge,you have no right to advertise and dupe the customer. its almost a month me and my family have been suffering because of LG's not so bothered attitude. THE COMPANY TECHNICIAN'S TOOK 2 WEEKS TO IDENTIFY THE PROBLEM. NOW WE ARE STILL WAITING FOR THE THERMOSTAT PART FROM THE COMPANY. BUT COMPANY HAS NO ANSWER AS TO HOW LONG WE HAVE TO WAIT.

LG — POOR AFTER SALES SERVICE

Dear Sir

In August 2011, your representative replaced the compressor (with the new one) of my refrigerator. Refrigerator works for few days after it starts giving problem i.e. less cooling. On 19.09.2011 complaint was lodged with customer care (Complaint No. RNA[protected]. It was told to me that one engineer will call me within two hours and problem will be solved in 24 hours. But your engineer calls me after 24 hours and checked the refrigerator on 20.09.2011 and told that gas is to be refilled. After so many calls and persuasion, your representative visited to rectify the problem in last week of September. Refrigerator works for few days and again same problem arises i.e. no cooling. New complaint lodged on 25.10.2011. technician visited on 28.10.2011 i.e. after 3 days of lodging the complaint. He told me that engineer will visit on 29.10.2011 but no one has come to rectify the problem till date.

I had suffered a lot since last 3 – 4 months just because of your poor service.

I am sorry to say but your after sales and repair service is very poor and I will not recommend any one to purchase LG products.

Dear Customer

We apologize for this. We have transferred your complaint number and details to the concerned branch service center. Our Representative will attend to your issues shortly.

LG Service Team

LG — poor after sales services

sir i have registered my complaint about 2 months ago for my 2 washing machines ...we have not got the parts of one machine yet....and mr m.a khan from kasganj workshop did not give any status to our pending parts..and i have called to this number [protected]and submitted my complaint...and got no feedback from her after...iam ur very loyal costumer i have 2 washing machines. a split ac a microwave..and a television ...and parts of microwave is not received yet ...i registered my coplaint for it 3 months ago...my registered complaint number is[protected]...if this type o[censored]r after sales services, i would not be able to be apart of lg..and also suggest to my close ones also.. if lg's costumer care executives is reading this mail.contact to this no as soon as possible..[protected]

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team