[Resolved]  LG Service Ltd — Baddest after sales service

Address:

Gautam Buddha Nagar, Uttar Pradesh

I have registered a complain that my LG refrigerator GR332SV is not cooling.

On 26th July, personnel's named (Sonu kumar- Ph:[protected]) from H159,Sector-63 noida visited our house and he changed the compressor.

After changing the compressor, the cooling problem was not resolved as there was some problem in closing of the refrigerator door

Even after that they didn't take the compressor back and said that they would send some body to fix the door problem. They billed us Rs5285.00

After multiple reminder, they sent another person named as Kartar singh([protected]) and he said that the fridge can not be repaired.

Then I contested that if it was not repairable, then why did they charge for the compressor as the whole issue of cooling is not resolved.

After this, Kartar singh told me to talk to Mr Bhasin([protected]) who said that he would be refunding the whole money back and there would be no issue in that. For the same purpose he sent one person to collect the xerox copy of the bill.

After some time, Mr bhasin called on my cell and asked me to call Sameer Dewan([protected]) as he was responsible for issuing of check.

Earlier, Sameer dewan accepted that money would be refunded and then he declined stating that money refund cannot happen after 2 months. we have from our side initiated the process from the very next day(27th July,2011) when they confirmed that the fridge is not repairable and 2 months time had not lapsed.

It is the total fault of LG who had replaced the compressor which didn't solve the cooling problem as they were problem in door and other areas which they should have identified before changing the compressor.

This is a big loss to us financially.

I would request LG india to do the needful and refund the money back. They should take the compressor back as it is of no use to me.