[Resolved] LG Split AC 1.5 Ton — Horrible service by LG Engineers

[Resolved] LG Split AC 1.5 Ton — Horrible service by LG Engineers

M Mohit Sharma

Hello, In case there is anyone on the other side listening, i would like to share my experience that i have had with LG. I had purchased an LG Split AC 1.5 ton about 2 yrs back. Till the time the System was under warranty, things were going fine. However soon after the warranty expired, i started facing problems. First the AC stopped cooling. After calling LG Engineer, he said that the gas from the AC had finished as the gas was leaking and this is a case of faulty installation. When i told him that the AC was installed by LG Engineers itself he had no answer. Anyhow, a few months after the gas was filled, again the AC stopped cooling and this time again the LG Engineer said that the gas has finished as the person who came the last time did not fill it properly. I was really upset on this as all the time it was LG Engineers who were visiting the site so why is it that the current Engineer will always blame the previous engineer. I don't care who the engineer is, for me its LG who is so careless. Going forward day before yesterday i logged a complaint that there was water coming out of my AC. The LG Engineer came and said that the AC drainage pipe was very dirty and cleaned it. Now for every time that the engineer comes home, he charges 441 standard charges. Please can someone justify why is this fixed rule where as the Engineer did almost nothing and took about 3 Minutes only. When i asked him, he was very rude ( This is the same Engineer Mr Pradeep from LG who has been coming for the above mentioned cases ), and said that he will take Rs 441 every time he comes home. And his statement during all his visits is that you will keep facing these issues and you will have to keep paying till the time you buy AMC from me. What king of statement is this?? How can you force someone to buy AMC and your engineer keeps doing stuff that ensures that i call LG every 2 months and keep paying him Rs 441 till the time i get fed up and buy AMC. I have done my homework to raise this with the Consumer Court and i will ensure that LG answers to all the torture that i have gone through. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
5 Comments	Share
Submit Close

Related LG Electronics reviews

View all 7060 LG Electronics Reviews

Comments

A DSA

from Mumbai, Maharashtra

LG - 1.5 Split AC — Problem within a month

07th March 2009 - Purchased an LG 1.5 ton AC
10th March 2009 - Installation completed
27th March 2009 - Stopped cooling, so I called the Engineer from the HP service centre who had done my installation. He said he would try to visit me by the evening. At 8.30 p.m. when he did not come, I called up and found out that he could not make and was advised to make a complaint at the call centre. Tried to call LG customer care on[protected] repeatedly but could not get through. Finally called the dealer who informed me that the LG call centre is available between 10 -8 p.m. only (although they advertise a 24 x 7 service via their sms), which means I had lost a day.

28th March 2009 - I logged my call at 9.15 am and told the agent about the urgency, being the summer month and the fact that school exams are beginning. He advised that he would try and send an engineer by 1 or 2 p.m. Got no call from the service centre, and kept following up myself. Finally the engineer reached me at 6 p.m. and to my shock informed me that the compressor was jammed. AFTER JUST TWO WEEKS. To add to my problems he informed me that I requested for a replacement from the company it would take at least 10 days if not more.

THIS IS JUST NOT ACCEPTABLE FROM A REPUTED COMPANY LIKE LG.

My best bet was to call the dealer and inform him of my problem. He very graciously offered to replace the AC for me and get it installed by 30th March.

I am very upset with the fact that this can happen to an LG Product.

Yasmin Macchiwala

from Mumbai, Maharashtra

L.G — Horrible Service

A complaint regarding my refrigerator not cooling properly was registered at 10.30 am on 16th December, Wednesday 2009 ... calls were made regarding the same at regular intervals from my end ... a call was received from the so called engineer Mr. Sudhir Misra at 8.00 p.m saying that he will be coming on Thursday for some unknown reason ... He also made false allegations saying that a few days earlier we had spoken to him saying that we were getting our fridge repaired elsewhere ... the funny thing is that this was the first time the fridge stopped working!!!

Just to let others know i will be posting this everywhere i can as all the stuff in the fridge has rotted and my family and i have had enough troubles because of L.G.

Venkatrao Gali

from Hyderabad, Telangana

For me it is different, The service guy came in time but he does nothing. Even during the time of delivery, they got me 10 egg container in which the Refrigirator can fit only 8-egg container in the slot it meant for. We have complained/Requested for the 8-egg container but no response from them but they still claim that their service is 5 Star. The light of the refrigirator will go off suddenly, we complained the boy came in time but does nothing.

ashok agrawal

from Korba, Chhattisgarh

LG AIR CONDITIONER SPLIT A.C — NOT COOLING TILL 2 YEARS

I HAVE COMPLAIN AT CUSTOMER CARE FOR 5 TO 6 TIMES AND THE COMPANY HAS GIVEN SERVICE ALSO BUT THE MECANIC THEY COME ARE NOT SO GOOD FOR THE SERVICE BECAUSE THEY COULD NOT SOLVE THE PROBLEM FOR ATLAST FROM 2 YEARS FOR THIS I COMPLAIN TO LG TO GIVE A BETER SEVICE FOR THIS

sand.gamb

from Kanpur, Uttar Pradesh

LG — Horrible service

Had given my LG AC for servicing (gas filing). Just got it back and it is in pathetic state. Its smelling and is dirty like hell. Put my hand inside the air vent and my hand turned greasy black. Seems like it has been through oil slick.

And the air it is throwing is smelling of oil.

This is something you should know. The moment you will ask the LG AC service guys to do wet service on your AC they will run away. Last whole year my AC was under AMC and i used to register for service. Service guys would come and i used to tell them to do wet service. And they would say for that they will have to return and never return. Made couple of service requests after that same thing happened.

And the moment the AMC contrac expired i got a call for renewal. VOW.

AMC no. - 20633
Gas filing service invoice - 01731