[Resolved]  LG Split AC — Cooling inadequate

Address:

Mumbai Suburban, Maharashtra

I have a LG split air conditioner(in fact I have total 3 LG AC), which is under AMC with LG. The problem with my AC is that it does not cool adequately, so I registered a complaint (request no. RNA[protected] with LG customer service on 30/05/2012. The customer care executive assured me that I would get a call from the LG technician within 2 hrs(anyway I didn't got a call within said time) and my complaint will be attended within next 24 hrs.( this too didn't happen). The LG technician visited my place on 01/06/2012 and told me that there is a gas leakage and the unit needs to be taken to the service centre, for which he charged me 281 Rs. for transportation. The technician assured me that the transportation guys will come the next day and take the AC to the service centre, but as expected nobody showed up on the said day. I called the LG service centre( GENNEXT SERVICES authorised LG service centre) which is at a stone's throw away from my home, to know the reason; but got no satisfactory answer from the person online( VAIBHAV). My AC is still lying home till date (05/06/2012), even after registering the complaint and making so many follow-ups, So what's the use of my AMC with LG???????? This is the peak summer time and I am unable to use the product for the purpose I have bought it. This is how LG makes peoples LIFE GOOD.
Please make a note that I have been facing the same problem for the last one year but no permanent solution has been worked out, everytime the LG technicians take my AC to the service centre make some temporary adjustments and deliver it back tome after1-2 weeks, again after a month or so the same problem surfaces and again the same procedure is repeated. Actually I'm tired of this; LG please take a note and try and make my LIFE GOOD !!!!!!!!!!!!.