[Resolved]  LG Split AC — First installation of AC not being done

LG Split AC — Not Providing Service

I have purchased LG Split AC 2 weeks back. Installation was done on 23 April 2010. Now I have called 5 times LG cutome Care for free Demo. They are promising everytime for 24 hours but service is not yet provided.
I dont have any option now. My communication Id with LG is C[protected].
If I ask customer care executive to transfer my call to Manager or any other high level officer they refuse everytime.

I dn't know what do do now. I want to register a complain against LG.

LG — Service not done

I have got a LG Microwave which was not working, then I contacted the distributor and got a service person number. When I called the service person for attending the call itself and coming to my home he took one week's time. When he came he didnt even had proper tools to open the microwave. After inspecting the microwave he told me that the Magnetron need to be replaced and it will cost more than Rs.2300. So I told him I have to discuss this with family and will let him know about this. He just left the microwave even without closing it with the nuts he removed. I called him again and informed him to replace the old Magnetron with new one. For the past 4 months I am calling him again and again and always his reply will be Magnetron stock is not there or he is busy today so he will come tomorrow and fix it. But the tomorrow never came. Since I am a working women me and my children depend lot on microwave for cooking. I have explained it so many times to him, but he doesnt bother. I could not get any other contact for LG services also. I need this to be fixed immediately. The service person name is : Chidanand and his contact no. is: [protected].

LG — Installation of ac

I brought an LG ac from E zone NOIDA. Even after five days no one came to install the AC.
I am fed up with calling LG customer care number.

Now it has been 5 days, calling the customer care of LG and no results. Now every day
I am calling them at least 2 times. I have tried all means , writing mails , registering online
on their so called "online complain system" and of course calling their zonal office at Ghaziabad.

I purchased LG, as friends told that their service is good. The complain no is : rna[protected]

God knows when will these companies stop harassing customers !!

LG Electronics — AC Service Not Being Done

I had Purchased a 1.5 Ton Split AC of from LG Electronics and on 29th April 11 i had request for a service issue where my AC was not cooling and also there was water dripping from the AC Unit the complaint number was Service Request No RNA[protected]. With the constant follow up with the LG Customer Care and through mails i have following them up for past 8 days and i just keep getting assurance after assurance that i would be taken care of within 24 hrs and yet my problem remains unsolved.This is quality of after sales service that we as customers have to recieve once the product has been sold to us. If required i have all the mails in regard to issue that i have marked to LG, if required i can furnish all that also.

Thanks a lot for writing such apologizes. I have heard it 5-6 times from your customer care and
at least 3 mails which I got from LG service department.

After so much of frustration, On the 7th day, I called a local guy, gave him 600 bucks and
got the AC installed. The time between calling the guy and installation was less than 1 hour.

It would be great if instead of putting so many people in customer care for writing such apologizes,
LG would put some more people in service department and STOP harassing its customers.

I will definitely think twice before buying LG products.

Thanks
Madan Kumar Nath

I am not interested in the apologizes i heard a lot of it from your customer care and also they are very rude. Also who will compensate for the 8 days of harassment i had to face while dealing with u people. and finally i had not choice left but to get a local mechanic to repair the AC and he also overcharged me seeing my plight, and all thanks to your inability to do an after sales service. Just to inform u that we are your corporate clients also and i will make sure that i pass on the words to our head office in the regards to the pathetic quality of after sales service that u deliver. And also going forward i will also will not be recommend LG products to anyone in the future.

Usman Bin Asim
[protected]

LG-SPLIT AC -1 TON — INSTALLATION & DEMO NOT PROVIDED

My name is M.Sainath Rao, Contact No: [protected]

As tele call COMPLAINT NO: RNA[protected] A/C Installation and demo is not provided after purchasing 3 days.

Please do the needful as early as possible