LG Split AC — Gas Leak in Indoor Unit need the unit to be replaced

Arun Thiagarajan

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Hi.

I have purchased an LG Split 1.5 ton Air Conditioner model no: LSA 5MR3T from “M/S S.C. SHAS & CO (P) LTD. Old No. 193, New No. 213, G.S.T. Road, Chromepet = 600 044. Ph No :[protected] / 33”.

Date of Purchase: 13-April-2012

Purchaser Name: Arun

Mobile No:[protected]

Purchaser Address: G1, Phase-2 , ANANDI APPT

6th Main Road, New Colony,

Chromepet, Chennai-44

The AC was working good for the past two months (April and May). Suddenly there was some degradation in the cooling performance. So I Contacted your Customer care and complained this issue yesterday( 11-Jun-2012). Today(12-Jun-2012) the engineer cam and inspected the AC and Replied back that there is a Gas Leak in The Indoor Unit. My Concern is It is just 2 Months now from date of purchase and why I am getting this Gas Leak issue. So, Please Kindly replace this Indoor Unit with a new one. We are suffering here without AC in this Hot summer for the past one week and so far nothing has happened. This makes me to lose the Trust Which I have in The Brand LG. Please Do Address this Issue As Soon As Possible. If not please let me know the to whom I have to Escalate to get this Done. Please Find my LG Complaint number below:

LG Complaint No: RNA[protected]

Thanks & Regards,

Arun Thiagarajan

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Comments

Corpower Power Limited.

from Bengaluru, Karnataka

M/s. L.G. Electronics Limited., Air Conditioners. — Performance of the cooling machines.

The Air-Conditioners, "44Nos", as provided by M/s. L.G.-Electronics Pvt. Ltd., are not at all meeting the working standards as promised by the maker/manufacturer even after been subject to repeated servicings by authorised men from the company.

Complaint No as registered with
the said Manufacturer =[protected].

Sunil Kumar

from Jalandhar, Punjab

i have purchase LG Air conditoner but my AC is working not proper so please solution my problem as soon as posible

thanks

kirit vadia

from Mumbai, Maharashtra

LG Brand Split Air Conditioner — Leakage

We Purchase 2 Air Conditioner from Endee Sales & Services Pvt. Ltd.Dt.29.01.07. After two three months the leakage problem will start up to the till date.

Revathi vijay

from Chennai, Tamil Nadu

LG SPLIT A/C UNIT — GAS LEAKAGE

Dear Sir

I have purchased a LG Split Airconditioning unit for my resindential house and the dealer has installed the machine in July 2011 from a local dealer Raju Eloectricals, Lake View Road, West Mambalam, Chennai. Since its installation, there was a gas leakage problem as a result, the a/c is not working now. After several attempts to call your service center in chennai, no response as of date. The service technician inspected the machine and promised to resolve this issue but until now, nothing has been done.

If the problem is not resolved today, I have to resort to book a case in Consumer Court for the hardship we have been experiencing. If you cannot resolve this problem, i request you to kindly replace the a/c unit with a new one without charging any additional cost.

Kindly confirm your immediate action.

Regards

P.C. VIJAYARAGHAVAN
EMAIL: [protected]@gmail.com
PHONE: [protected] (Mobile)

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team