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Sent: Friday, November 18, 2011 3:08 PM
To: 'janak.[protected]@lge.com'; 'praful.[protected]@lge.com'; '[protected]@lge.com'
Subject: LG Service Problem
Importance: High
Hi,
I am one of the frustrated customer of LG.
I buy LG split AC 2 star 1 ton from Vashi outlet in May 2011. Since in one year LG promises three free service I make a call to them in Aug 2011 for Free service on there toll free no.[protected].
The customer service representative promises that I'll get call in next 24 hours for service schedule. Its been 3 days but no call. I called back again but no joy. Every time they register a new complaint number and forget. LG Sucks...
Now I call back again and got two complaint numbers 1) RNA[protected] RNA[protected] and don't know how many more I'll have in next coming days.
I am fed up with LG. Its a poor after sales service for this company. There other competitor are far ahead of them in the service area.
I'll request someone from LG to have a look in this issue asap.
I am obtaining help from consumer Court very soon as well as adding reviews to all review sites against LG products.
Regards,
Regards,
Shekhar Pawar