[Resolved] LG Split Air Conditioner — POOR SERVICE WITHIN WARRANTY PERIOD

BALASUBRAMANIYAM A

from Chennai, Tamil Nadu

Address:

Tiruvallur, Tamil Nadu

MY NAME: BALASUBRAMANIYAM A
MOB NO. :[protected]
I bought LG Split AC 1.5 Ton 3 Star in Rathina Cools Pvt Ltd No.36/1, Rajabather Street, T.Nagar,chennai - 600017 last January 05/01/2012. Last week (18/11/2012) i called LG Customer Care ([protected]) for 2nd Free Service, they told me that they will send the Service Engineer within 48hrs, my Customer Complaint (RNA[protected] yet now i did not get any response from LG Customer Care, Once again i remind the Customer Care on 22/11/2012 regarding my Split AC service they did not responded properly. Worst Service from LG service centre. Please take back your worst product. i recommend everyone not to buy LG Split AC because of their Poor Response & Service.
MODEL NAME & NO. : AC LG SPLIT, 1.5TON, 5 DR3S 3 STAR

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ramumar

from Chennai, Tamil Nadu

LG Split Air Conditioner — Poor service by the Local dealer

Dear Sir

Last year I purchased LG Split Air condition of your dealer in Tiruchirapplli. After purchase, they fail to do free service and come to check the air condition. Once when I am went overseas time, my father book the complaints to the local dealer for the checkup when switch on air con, water coming inside of the window. That time product have warranty period, This problem in air con is due to not properly instal the tube line out let. For complete the service the collect from my father 700/- . I cann't understand when it is warranty period is there. Why the local of your dealer is collection money for the customer. This is not nice do the service in this manner. Now I have problem in air con that filter to be immediately. After several phone to the local dealer in Tirucharappalli ALV Trader. I hope this complaint lodging to you take necessary step of action to take the concern dealer and give feedback what necessary action take for it. I need why there is service charges collect from customer during period of warranty. Provke this matter immediately

Ramesh

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team