LG Washing Machine — Washing Machine Repair no response

Hello Sir,

I had purchased LG Washing Machine from a local dealer in Nasik around 3 years back. Recently the Washing machine was damaged due to rodent eating the plastic material and now the inside drum is completely damaged. To get it repair we contacted the local dealer for help, and he had asked as to call the toll free customer service number. We did as suggested and logged a service request with them, after a week or so they sent a guy to look at the damages and he examined it carefully and suggested that we have to replace the inside drum to get it fully functional again. He took his service charges (Rs 280 /-) as told and he said that he will order for a new drum and contact us soon. He didn't turn up for couple of weeks, so we called him again, he told us the drum has still not arrived and as soon as it arrives he will contact us immediately. One month went by and no reply from him, so contacted the customer service to make a complaint about the same, They assured us that somebody will visit us within 24 hours and we received a SMS for our complaint but again no body visited us. Again we called the customer service to inquire about the complaint but again they said the same thing and sent a SMS for another complaint. This complaint process happened atleast 5-6 times and now its almost more than 2 months and we haven't heard from anyone so far. I am really frustrated about the kind of service LG is providing us and nobody even bother to take action against it. Now, we had almost stopped calling and just waiting for that miracle day when our drum will get fixed (dont know how and when it will happen though). Everything has crossed our limits and therefore i am here to file a complaint against LG customer service who is responsible to address our issues but not like this.

I would really appreciate if the consumer forum will take necessary steps to ensure that our Washing machine is repaired as soon as possible. Hoping for the best.

Thanks & Regards,
Ramendra K
Mob: [protected]