LG Washing Machine — Disgusting LG service in Gurgaon

LG Washing Machine — Disgusting LG service in Gurgaon

N Nitin Sagar

Please see the mail thread below. I would give you a good idea on the qulaity of post sales service LG provides in Gurgaon. [protected][protected][protected][protected][protected][protected]---- MY LAST MAIL TO LG I just want to inform LG post sales services that now there is no need to send LG Engineer. Some one called me yesterday from your Gurgaon Centre and confirmed that a senior engineer would be visiting me today before 11.00 am. But as I was expecting, NO one visited. So, finally today I called a local mechanic and I tell you, the issue is now rectified. The machine is working fine now. What a LG Engineer couldn't rectify for a LG product, a local mechanic rectified. I would forward a copy of this mail o LG head office, Noida to make sure company does know the actual status of their service. Nitin Sagar [protected][protected][protected][protected][protected][protected]-: MAIL FROM LG TO ME Dear Customer, Thanks for sharing your concern with us. We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard. To help us serve you better ,please provide us your valuable feedback, , on our service ID [protected]@lgindia.com. Thanking you and reassuring you of our best services always Thanks and Regards. Ravinder Chaudhary Customer Service Dept. LGEIL- Head Office Greater Noida(UP) [protected] [protected][protected][protected][protected][protected][protected]--- MY MAIL TO LG Concerned Authority, This to bring to your notice that post sales service for LG products is very poor in Gurgaon. One needs to file complaint number of time to get engineer visit. The service is no where inline with the company's 2.1.1 post sales service strategy. Many times the engineer has called and committed time for visit but didn't turned up. We kept waiting for his visit I have a LG semi-automatic washing machine. I am facing problem with its dryer. I filed my first complaint on 28th Oct, 2009 but got engineer visit on 2nd Nov, 2009 only after filing complaint against. Till now I have filed more than 7-8 complaints but the engineer visited me only three time. And unfortunately, in three visits he is not able to rectify the problem. Now he says that the machine is fine and it is the functionality of the machine that it would NOT WORK after three rounds. After every 3 rounds we would need to give rest to the machine for atleast 1 hr. I have never heard anything like this with any machine. We are using this machine from almost last 3 years and it worked fine even after many rounds of dryers. I expect a visit of some senior engineer to look into the machine now. Hope, LG has not started taking its customers of granted. Below are complaint numbers assigned for a few requests filed by me in last 1 month:- C09B0103532 C09B0203413 C09B0604514 C09B1800694 C09B2203628 C09B2502471 The worst thing on this is after filing request I do get feedback calls from LG and inspite of complaining and raising the issue no improvement is seen in the service. Was this information helpful? No (0) Yes (0)

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Rakesh Bora

from Pune, Maharashtra

LG /Microwave and Washing machine — After Sale Services totally unresponsive

I had purchased a LG microwave, 30 ltr, in Oct 2006. In Oct 2007 the bulb of the same got fused and I had accordingly made a request to the LG call centre in OCT last year to replace tha same. The mech visited the house and took the bulb with him assuring that he would change it earliest. That day has not come till date. It has been seven months. Despite speaking to the Manager at Pune Mr Prakash ( tele no[protected] there is no change in the situation.Secondly, I also have a washing Machine of the same company(unfortunately). Four days back I contacted LG call centre regarding a problem with the same. They assured me that it would be sorted out within three days but as usual no response.

Debjyoti Sanyal

from Hyderabad, Telangana

LG — Very poor and disgusting service

I will like to bring to notice for all concerned the callous and unprofessional approach of LG service in Bangalore

I had purchased LG AC in 2005, and after the warranty period, I had an AMC (HLP No: FE 16929) with LG for 3 years (from 16/07/2006 – 15/07/2009) for 3 of my LG products including my split AC.

On 5th of May, 2008, we did contact LG customer care as AC was not cooling properly and raised a service request[protected] in Bangalore. Promise is to service customer requests within 24 hours - nothing happened. After numerous calls to LG customer care they were not able to provide the status of my request. We had to call one Ramesh at LG service centre to check with him on our request. I don’t understand as to why customers are asked to call up various other numbers when there is a customer care support!

The person at the LG service centre was very rude and even challenged me of not having a valid contract as he never had the details. If the service centre is not having my AMC details, then it highlights the lack of communication between the customer care and the service centre.

After 4 days of lodging the complaint two mechanics landed up and said that the PCB was not working and they took out and left promising to return it within 2/3 days. However they returned after almost 10 days and the problem had still not been rectified. They left without solving the problem. Again a series of phone calls to the customer care centre and speaking to the team lead Charan and the service manager Surinder Babu was of no help. 2 weeks later someone named Syed came and left with the defective PCB after failing to repair it with a promise that he would be back with the new parts in 3 days time. This was on 30 th May. On 4th June when they did not arrive after calling up Surinder Babu we were informed that the parts are not available. Today 16th June has gone by and inspite of numerous promises from 5th May our AC has still not been repaired.

Q uestions / Conclusions – (1) Inspite of having an AMC under which defective parts are to be replaced by LG why is the customer being told that the spare parts are not available? Is this legal?

(2) It has been almost 1.5 months and still our problem remains, how long LG will take to repair my AC?

(3) LG promised one date after another, but all of them have fallen flat. If LG has to hold on its customer base then they better learn to serve them better.

(4) The service technicians are not properly trained in their own products, and they struggle to troubleshoot problems.

(5) After taking the PCB for replacement, why the customer is not communicated on the status – everytime the customer has to call for the status.

(6) With the kind of service received so far, we are so disgusted with the harassment and unprofessionalism from LG`s side one thing is for sure that they not only lost a valuable customer but also many more as we will never advise any of our friends or relatives to buy a LG product in future.

Abhinav Kumar

from Mumbai, Maharashtra

To,

Manager Customer Care
Innovative Incentives

Sub: Gift pending on purchase of LG washing Machine & Microwave

this is to bring into your notice that i bought LG washing Machine & Microwave from Chandigarh on which i got a gift coupon of your innovative incentives. its been more than 2 months now that i didn't get any thing and when i call on your customer care they never take calls and i am not getting any response from your side. please let me know the staus of my gift.
my details are as belo:

Mobile No. [protected]/[protected]
E mail: [protected]@yahoo.co.in
address: Shanti Bhawan Summer HIll Shimla HP 171005