[Resolved]  LG Washing Machine (Intellowasher 6kg Wf - T7062dn) — Pathetic after sales service (money taken but work NOT done)

Address:

Bangalore, Karnataka

Respected Sir,

The inlet valve of my LG washing machine stopped working few weeks back.

For this I raised a complaint with LG customer care on 5th April, complaint no rna[protected]. The technician named Peter came, clean the filter, took Rs 331 and gone. The LG customer care told me that this ticket is valid for 3 months and if the same issue still exists, we don't have to pay for that.

But the problem was still there and did not go away.

For this, I raised another complaint on 7th April 10AM, complaint number: rna[protected]. LG customer care said that some technician will call me back within 2 hours and will attend the house within 24 hours. I have not got even a single call or visit even after 54 hours (till 4PM 9th April). I have called LG customer care many times and it now sounds to me as if I am talking to the parrots, which always parrot the following sentences.

"Sir, your complaint has been registered and a reminder has been sent to the technician."
"The technician will call you back in 2 hours and will attend you within 24 hours."

After taking the service charges Rs 331, LG seems to have lost all interest in my problem. When I asked LG customer care that I want to talk to some senior person, he gave me the number of Ms Maria, [protected]. I tried this multiple times but of no use, first the call gets forwarded somewhere and then I got the answer that "phone is not available". I have also sent a mail to "after sales service" department of LG, email: [protected]@lge.com, but I did not get any satisfactory answer (that also looks like another version of automated parrot).

This is very frustrating, that such big brands like LG are behaving like this. They boldly claim that the complainant will get the call from technician within 2 hours and will get attended in 24 hours and the guarantee of the work is 3 months. These are all big lies. Their whole motto is just to take money (whether the problem at hand is solved or not is last of their concern) and once they take the money and you will tell them the next day, sir the problem is still there, they will just keep on parroting the above sentences without actually working on the issue at hand.

Puneet Bakshi
Bangalore
[protected]