Dear sir,
I bought a LG semi automatic washing machine model WP 9521 Sl no: 903MGYN029346 ON 9.4.09 from VASANTH @ CO-MYLAPORE vide cash bill no:14571.
On 11.04.09 Mr.Selvakumar came from LG office and did the demo and found noise came from the washing tub shaft and hence he took away the pulsator assembly and took some grease from the bearing and applied it over the shaft and the noise arrested. After that he obtained my signature in a document.
How a washing machine will make noise during the demo itself when machine is dispatched after enough quality control test. Date of MFG :25 Mar 2009.
When I insisted a copy of the document he said customer copy is unavailable and he went away.
On 17.04.09 when the same noise started coming I made a service request again and same Mr.Selvakumar came and asked me to give some coconut oil which he poured it into the top of the pulsator assembly. He didn't wrote the service report and went.
On 18.04.09 also the same noise in the machine is came while the wash motor is running. Hence I made service request via[protected].
After some time one Mr.Chandru via phone number:[protected] spoke to me and said he is calling from technical dept. He asked me the nature of the noise coming in the machine and asked me to empty the machine and fill hot water upto 75% of the wash tub and run the machine. When I asked him to give in writing the instructions he said he won't give.
How he can expect a customer to obey the technical dept persons Suggestion orally and when anything happens who will take the responsibility?.
During the conversation Mr.Kumar intervened and introduced himself as Team leader and he promised to send the service people within two hours which never happened.
During the conversation I asked Mr.Kumar the following questions and whatever reply he gave me are given below:-
Q1. During Demo load is not given and the motor was put to run empty. Is it ok?
Ans: yes. No need to put load and show demo.
Q2. Why grease from the bearing is taken and applied in the shaft? Is it ok?
Ans: Yes. It can be done this way.
Q3. Is it advisable to pour coconut oil over the head of the pulsator assembly?.
Ans: Yes. No problem.
Q4. Can a technical man like Mr.Chandru can ask a customer to pour hot water 75% in the wash tub and ask to run the empty machine for 15 minutes not mentioning about the temperature of the hot water? And why he won't send this Suggestion in writing when insisted by the customer?.
Ams: Suggestion is correct. No need to give in writing.
I am totally disappointed with the performance of the machine as well as the technical team. Since the machine is giving trouble from the beginning of the purchase date 9.4.09 they have to arrange to give free replacement machine immediately and take back this machine which came to market without passing quality control test. I have stopped using the machine since grease stain are sticking to cloths while washing.On 7.509 all the cloths were thus spoiled are shown to the serviceman and he accepted the problem. I wrote on the overleaf of the job sheet about the problem and insisted to replace the machine with a new machine immediately.Till today (19.5.09) nothing happened and there is no response from them.
Regards,
M.A.Shanmugamani.
Mob; [protected]
L.Line:[protected]
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