[Resolved] LG Washing Machine — Spin & water leak problem

gskirola

from Hyderabad, Telangana

Address:

Bathinda, Punjab

Sir/ Madam,

1. Please refer complains No. RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected].

2. Customer details-

Name of the customer- GS Kirola
Mob No: [protected], [protected]
Present address: House No. 535/3, Air Force Station Bhisiana, Bhatinda, Punjab.
E-mail- [protected]@rediffmail.com
3. Product details-

LG washing machine, fully automatic, Top loading, Model No: WFT 6517 TE, Date of purchase: 22 Jan 2004 (out of warranty).

4. The initial snag on the above mentioned machine was abnormal sound during washing. First complain was registered with LG customer care in May 12. Technician came to my house and he advised to bring the machine to repair agency at Bathinda for change of Clutch assembly. Clutch assembly was changed and paid Rs 3398 on 26 May 12 to repair agency. I brought the machine at home, when checked it was found that the drum was rotating in one direction only. Again took the machine to repair agency and brought back after repair, when checked it was found that this time the drum was not rotating in spin mode. Again complain registered, technician came to house, spin problem was rectified but during rectification process water leak developed during the complete washing process. After few days again registered the complain. Technician came to home and advised for change of drain valve. Drain valve changed on 28 Jul 12 and paid Rs 365. Water leak stopped but again the drum was not rotating in spin mode. Like wise about for more than 10 times technicians has come to my home but they are not able to rectify the snag. In short- when water leak stops spin problem develops and vise versa. Including transportation charges I have paid about Rs 5000 for this machine. Where as the cost of new machine of similar model for me through CSD is Rs 12,260. I understand this is a great loss & inconvenience for me, due to poor technical knowledge of LG Company and Service Center. Now I do’t need any repair service for the same machine from LG. But at the same time I will have to purchase a new machine. Should I go for LG? It’s question for you. Any comments, please reply on my e-mail- [protected]@rediffmail.com.

Regards
GS Kirola

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Aug 13, 2020

Complaint marked as Resolved

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Comments

bijaya kumar pradhan

from Mumbai, Maharashtra

LG Washing Machine — Water leaking

A number of times I called to LG Helpline to fix the problem
But nobody comes after giving appoinment also.

Very frustrating brand LG, After sales service is very very pathetic.

I donot know how the company is managing the staff.
No I am feeling helpless as to whom should I approach.
I am thinking to throw away this LG washing machine and

bpradhan55

from Pune, Maharashtra

NOw the problem is solved, THe LG service person had came to repair

Now I am happy that the problem resolved.

Rohit Gupta

from Hyderabad, Telangana

LG — My LG washing Machine is having a leakage

My LG washing machine of model WP-8004 is found to have a leakage and so water is flowing out of it!!!

R.MANOHARAN NAMBIAR

from Bengaluru, Karnataka

LG Washing Machine — Water dripping- Poor customer support

Sirs,
I have made complaint about my LG washing machine model No.WD 85260NP, the machine was dripping water and not working properly. I have made the complaint on[protected] and a technician by name Mr.Prince visited on[protected] and removed all parts from the machine stating drum has to be changed and assured me to come back on the next day. I have been desperately contacting the LG Service Nos. But, so far nobody has turned up to repair the washing machine and we find it difficult to to keep the entire removed parts in safe custody. Further, the washing machine's removed parts are getting rusted.

I never expected these type of attitude and behavior from a reputed firm like LG Electronics. I hope my problems would be addressed immediately.

K.SANJEEVY
Plot No.194, Kamarajar Salai,
Senthil Nagar, S.M.Nagar Post,
Chennai - 600 062.
Phone No.[protected]
Mobile No:[protected]

Sukhpal

from Chennai, Tamil Nadu

LG Washing Machine — Problem of Water system

Hi dear sir i purchase lg washing machine two years ago, he is not working properly lg call centere executive refuse provide service at hom

chandramasingh

from Ranchi, Jharkhand

LG Washing Machine — WATER DRAINING SYSTEM MALFUNCTIONING

dear sir,

The washing machine has been purchased from your authorised distributors in chattisgarh(Raigarh) around 8 years back, the performance of your machine is under very much satisfaction level, now there is a problem in water draining system, so please take necessary action, since your dealers in ranchi and ramgarh are not at all responding.So, we humble request to you in order to depute your expertise service engineer in order to attend the complaint as soon as possible.

with Regards,

Chandrama Singh
AGM, Projects
Jindal steel and power limited
Patratu,Ramgarh(dist)
Jharkhand-829143
[protected]@ [protected]
http://www.jindalsteelpower.com/

rstravels

from Visakhapatnam, Andhra Pradesh

LG — regarding water leaking

sir,

there is a complaint in our Refrigerator i.e;the water is leaking from the compressor. so plz rectify prob as early as possible.

Thanking you
P.G.K.Ravi Kumar,
D.no:21A,saran nagar colony,
Near turkapalli railway gate,
Secundrabad
ph:[protected]

sanagaramarunamurali

from Hyderabad, Telangana

i purchased lg washing machine in feb 2008. now a problem in water draining tube and safety cover was broken

swey

from Hyderabad, Telangana

LG — WATER NOT COMING AFTER WASHING

DEAR SIR/MADAM OUR WASHING MACHINE IS NOT WORKING PRPOPERLY THE WATER IS NOT COMING AFTER WASHING THE CLOTHES ITS URG FOR US PLEASE REPAIR IT AS FAR AS POSSIBLE

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team