[Resolved]  LG Washing Machine — VERY POOR CUSTOMER SERVICE

No after sales service, ignorance of complaints, customer cares gives false information

I bought a LG washing Macine with a 2 year warranty.
It stopped working in 6 months time, i called their customer care and they
gave a complaint number S9C20403016 and said it will be resolved within 24
hours time, no one turned up. I called them again and they gave me another
complaint number S9C20600699, yet no one turned up.

LG Washing Machine — poor customer service

sir,
we have a washing machine, MODEL No. WP-950M, we gave our machine for service at BEETA SERVICES, 50, Geejgarh Vihar, Hawa Sadak, Jaipur-302006, on march 30, 2009. The service people told that it would be returned within few days but it has not been returned till yet, when we call to confirm the stage of service they don't attend our calls and if they do then they make some or the other excuses to ignore us.
kindly take some strict action in this regard as soon as possible.


Vinay Chand Nawalkha

i agree to u Mr. Nawalkha that the lg washing machine services are very poor as the same problem has been suffered by one of my relatives and finally when bugged up they had to go for buying another washing machine.

One of the best product available in the market - One of the worst after sale's support experinced...I can say this not once, twice but a thousand times...a pathetic after sales support experinced in my life time...Since 23d March 2009 till date, my fully automatic front loading washing machine (Model code WD - 1055F) is lying idle - reason - PCB malfunction - part not avilable...authorized service engineers (Mansur / Santosh) offered an offmarket non genuine part, say it'll work as equivalent to an original LG spare..they also offer a 500/- rupees discount...& 6 monts warranty but in case of failure I need to contact the engineer on his personal number & not the LG customer care helpline..see the guts...(Same case happened a year back) After reporting this to the workshop Manager (Mr. Majumdar), Ast. Manager (Mr. Sunil) and the Zonal manager, Mumbai (Mr. Harish Soni), surprising but true...NO CHANGE in the condition of the complaint...even now i'm only promised that i may recieve the part only after two days...Till now I own a LG Washing Machine, Refrigerator, Micro Wave, 29" TV & a DVD MP3 player...but i'm convinced that these are going to be the last products i've purchased of LG...I pormise NO MORE LG PRODUCTS IN MY & my relatives / friends HOUSE ANY MORE...i dont want any one else to suffer the way i did...

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team