[Resolved] LG Window Ac 1.5 Ton — poor service

Albert Coutinho

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

RNA[protected]

I had called as my AC had a gas leakage, I was told on the number[protected], that I should speak to Comfort Point as they are the service agents for LG, so I called them on [protected] spoke to Abishek who gave me his number [protected], I informed him that my AC has a gas leakage and I need to check it so he mentioned to me he will send someone to pick the machine and will deliver it to me on Saturaday, I had spoken to him on Friday, he also mentioned to me that som engineers are not available on sunday so he will give back the machine on saturday, I then checked the cost he told me Rs 1690/- then I told him how is it that the call centre is given a different rate as they told me it will cost Rs.750, he then said it is not Rs 750 but Rs 800, transport Rs 200, service charge Rs 300 , red oxide Rs 200, something else 40 something else 100 so total Rs 1690, I then told him the guy Suliman who came to me place said a different amt and has taken 340, he then said we will deduct the 340 from 1690 so I have to pay Rs 1350 and so I agreed, he sent his men to pick the machine, today when I called for the machine they were very rude he said it will be delivered tomorrow I then told him he was informed I will not be there on sunday, but he denied and cut the line, I then tried calling him several times and he was not answering the call, in the bargain I have not got my AC back.
This is very bad service and LG is spoiling there name with such vendors, I feel strict action should be taken against him (Abhishek) and the vendor should be changed, I demand you will have to compensate me for the inconvenience I have gone through and for the way I have been treated, then I caled the LG cal centre number and was given the manager's number and told to call him on [protected] Sajid by name and the number was given by Ravi

Please look into the matter asap and I wnat my AC back tomorrow without fail

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Aug 13, 2020

Complaint marked as Resolved

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Comments

VINOD SHANKAR TRIPATHI

LG Window AC 1.5 Ton — Service issue

There was a low cooling problem in my AC in April. I called on customer care on 24th April for the service. Request ID for my call is N8C42409351. Problem attended by Greater Noida service centre. Taken to service centre for gas filling. After 2 or 3days, cooling & noise problem occured again. I called on 5th May and got request ID N8C50500863. Problem not attended. After that when AC stopped cooling I again called on 13th Aug and got request ID N8C81300131. Now engineer told me that gas leaked and you have to pay again as warranty of 3 month passed.
If problem was not attended by the company engineer, is it customer's duty to recall the engioneer again and again. I don't want to pay a single penny and want my AC repair free of charge. Pls suggest...

Regards
Vinod
[protected]

ulpa shah

from Bengaluru, Karnataka

LG Window AC — free service req.

we buy a new a.c. window at 9 month ago from nadiad[gujarat]chetak sales
mo.n. [protected] umesh/ulpa

Gagandeep Singh

from Anand, Gujarat

LG Window AC — Wrong Commitment

hi,

It has been 2 years we purchased LG window ac (12/04/07) and when the time we purchased this ac the shop keeper commited that we have 3 free services fr three years .. i gave the req fr my first service in the month of july.. then LG Executive came and did his job well and this year i called again to cust care fr second service of my ac this time cust relationship officer sd that the 3 free service is applicable fr One year..

If we see on Ac there is nothing mention that this is applicable fr one year and second i gave the req fr my first service after one year why Lg executive came at my place and did free service.. why.. I want another Two services which was commited by the company side...

Thanx & Regards
Gagandeep Singh
[protected]

samirdesai

from Mumbai, Maharashtra

LG/ Window AC 1.5 ton — Gas problem & Servicing

i have given complain for gas problem & for servicing my window AC on 24 Th April 2009
i recd sms alert also on the same day that your complaint will be attended in 48 hours
complain ref no. is W9C42405645 but till date i have not recd any call from technical department
for the same. on 27/4/09 & 2/5/09 i called up on customer care no. i was informed that they are putting reminder for my complain. but no result.
i request company to look into this matter and do the needful

V Katara

from Delhi, Delhi

LG-AC — Service complaint not attended

I registered a complaint on 18/05/09 id # N9C51806928 for servicing my 1ton split AC bought less than a year ago.

LGs claim of Prompt response/ After sales service/No waiting /2 Hr-1Day-1Hr is totally a bogus claim.
That's my experience.

I complained again on the 19th that nobody turned-up or called up even, I was again promised action. Nothing happened

3 free services were promised on the AC at the time of purchase.Not even one has been done so far.Shortly it will complete 1 year.

Anyway pls explain the delay and remove-Prompt response/ After sales service/No waiting /2 Hr-1Day-1Hr the false claim from your site.

Hopefully we can look forward to some action now...

RADHA KRISHNA PRASAD SINHA

from Mumbai, Maharashtra

LG AC 1.5TON WINDOW AC — SERVICE NOT ATTENDED

DEAR SIR
I PURCHASED WINDOW AC OF LG MAKE ON 07.05.2009 AND AFTER THAT I FACED THE FOLLOWING PROBLEM:
1.AC WITH NOISE - COMPLAIN ATTENDED
2. AC DRY SERVICING DONE
3. AC IS NOT SUFFICEIENT COOLING.
AFTER THAT I REQUEST FOR MY THIRD SERVICE WHICH WAS DUE AND NOT ATTENDED.WHEN I CALLED ON CUSTOMERSERVICE OF LG AC THEY GIVE ME A COMPLAIN NO AND SAID THAT AS MY ONE YEAR TIME HAS LAPSED THEN THEY WILL NOT RESPONSIBLE FOR THE SERVICE.
MY POINT IS THIS, WHEY THEY DONOT DO MY THIRD SERVICE.
I AM RESPONSIBLE FOR THE 3RD FREE SERVICE.
ARE THEY CHEATING THE CUSTOMERS NOT DOING THE PROPER SERVICE WITH POOR PRODUCTS.

Amarjit Singh

from Kolkata, West Bengal

Window AC — not attending the complaint

Complaint no. [protected] dated 22-03-10
till date no body has show up for repair of the a/c which was earlier repaired
on 08-03-10 by Mariam electronics & has charged of Rs. 1253/ bill no.7802
dated 08-03-10. Repeted call to your service centre all in vain. no response
look like not intersted?
Amarjit singh
[protected]
[protected]@yahoo.co.in

dpawasthi

from Delhi, Delhi

LG Window AC — Not attending complaint

I had purchased LG Window AC in July, 2009. It was operated for about 3 months with 4-5 hours operation. Even, the first service has not been done, it stopped working. I lodged complaint to LG Helpline on 14th April, 2010 Complaint No. C [protected]. The part (PCB) was taken on 14.4.2010 but the same has not yet been replaced yet inspite of repeated reminders in Helpline, Senior executive and service centre. Ten days have passed and my son preparation for AIEEE engineering exminations has been badly affected. Kindly suggest solution.

power_cut

from New Delhi, Delhi

LG Window AC — Complaint not attended

Hi,
I register my complaint on date 25th May 2012 to LG customer care regarding Window AC which is not getting ON.

Complaint No. : RNA[protected]
After three days one service engineer come to attend the problem and after checking that he found that PCB controller card got faulty. Then he told to us, after two days it will be replaced but none of any service engineer coming to rectify the problem and even neither he nor his supervisor picking the phone.

I have taken the 3 year AMC for this product, inspite of this they are not attending the compaint.

Regards
Harish
Mo. [protected]

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team