[Resolved] LG Window AC — No response from LG service centre and Call in pending status | |||
I raised a complaint for my LG window AC (RNA[protected] on 6th May 2012. The engineer visited our home on 7th May and told us that the AC need to be taken to workshop for Gas refilling and will be picked within day or two. Since then there is no response from the service centre. I have followed up with the customer care 2 times and they have provided me with the Noida service centre phone number[protected] calling on which do not respond. What is use of taking AMC when the response from the LG service is so horrible. If I would have approached local service, gas refilling would have been completed till now. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
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LG Window AC — NO RESPONSE
I called up LG customer care for repair of my LG Window AC whose gas is leaking. I got a call from the mechanics after 03 days (normally it should be 24 hrs) and after that the mechanics checked the instrument and informed that they have to take this machine to the workshop which I okayed. After that again 03 days passed and no body came to pick the AC - again I registered a complaint at LG Customer care and after that another mechanics came and told that the machine would be picked tomorrow i.e. the next day. So after 02 days finally the machine was picked up and after 10 days again no response from LG as to what happen to my AC. In this intermediary period I have called the LG Customer care for more that 10-15 times and everytime i was assured that senior would call me to take care of my complaint and sort it. Finally I got the service centre number which is [protected] where my AC is lying for so many days without any proper reason or intimation and when I tried to speak to them - no body picked up the phone. Even I was given the phone of the customer care head whose number is [protected] but never the phone was picked up by the conerned person.I am really worried about my AC as what is going on with same and would strongly voice out to all my friends not to take any LG product which would be nightmare for you once if it is of any problem. Thanks Abhijit Das Gupta, Mobile [protected]