LG Window AC — Poor service. No response

Address:

Gautam Buddha Nagar, Uttar Pradesh

I am extremely disappointed to state that the service mechanism
of LG India is absolutely rubbish. I have a window AC that stopped working and I lodged a complaint 10 days ago on 16th June. Complaint number - rna[protected]. The technician visited and said that service center will come and take the AC, repair it and get it back in 2 days. The service center people took the AC 5 days ago and said that they will get it back the next day by evening. This was the number of the technician - [protected]. I never heard back from the technician or service center. I have given multiple phone calls to your call center number- [protected] but of no use. They said i will get a call in 24 hours but I did not get any call. They said there is nothing we can do except raising a reminder and gave me the number[protected] for service center. I called the service center at least 25 times but nobody picks up the call there. I again called your toll free number and they gave me number of some Pooja Mathur, CCA ([protected]). I called her at least 20 times but she did not answer my call and kept disconnecting. So I called the technician who came to pick up the AC and he said he cannot do anything and gave me number of his supervisor Pawan([protected]). I also called him 20 times and even he did not answer any of my call. I think its LG's protocol not to answer customer's call. Its been 10 days and I have not got my AC working. Forget about working, I even don't know where it is.

I THINK BUYING LG(I have 3 LG ACs) HAS BEEN ONE OF THE MOST STUPID DECISION MADE AT MY END as they are just cheating on people with false promises.

Varinder
[protected]