[Resolved]  LIC Housing Finance Ltd — Non Receipt of LIC Policies surrendered against loan amount

Dipak Sunderlal Shah RH/8 Vrindavan Estate
Pashabhai Patel Park,
Race course,
Vadodara 390007
5Th February, 2010

REF:- LOAN A/C NO.[protected] Appl No. 204643
SUB:- Non Receipt of LIC Policies surrendered against loan amount
Sir,
I had opted Loan of Rs 206000/- on 9Th March 2006 against my LIC Policies surrendered as collateral security. They are as follow.
Policy Nos. 1) [protected] 2) [protected] 3) 71420088 4) 71420083
5) [protected] 6) [protected] 7) 71121205 8) [protected]
Out of them first four policies matured and the sum amount received was adjusted against loan amount. Ultimately the loan amount completed on 11Th February 2009 and excess balance amount Rs 17407/- was returned to me.
Meantime we have shifted to Vadodara permanently. We have asked the concerned person to return the balance policies duly discharged to us.
Mr. Vilas (Clerk) and Mr. Rajeev (Officer in charge) demanded Rs 1000/-which I denied. So he asked me to produce bank statement showing last six installments paid and prolonged the matter. In next visit to Mumbai I produced the statement, I was then told that the file is not traceable and noted the number and said we will call you. In this matter I also met Branch Manager Mr. Vishal Doshi personally as well as on telephone no [protected] number of times and as per their direction also met Ms Darshana at Jeevan Prakash Mumbai office.
I am very much surprised that how the file has disappeared from office and no record says that where it can be, even though you have upto date computerized records and tight security.
My one of the policy stated above no 7 for Rs 15000/- is maturing in April. 2010. I request you that issue me duplicate policies duly discharged by you marking no dues pending, issue departmental action against the concerned errant officers and do the needful, as I am senior Citizen and is not possible to come to Mumbai.
Yours Sincerely
Dipak Shah