Life Insurance Corporation of India [LIC] Complaints & Reviews

I (MADAN LAL GARG) AM WORKING AS AN LIC AGENT SINCE 31 07 1991 MY AGENCY CODE NO. IS 00972319 MY LICIENCE NO. IS 3191274. I AM WORKING IN LIC OFFICE SIRSA DISIT. SIRSA HARYANA BRANCH CODE 319. I HAVE RECD A COMMISSION VOUCHER FOR RS. 17050 DATED 3 02 2009 IN THE MONTH OF FEB. 2009 MY COMMISSION GOES DIRECT INTO MY HDFC BANK ACCOUNT NO. 1559 ON THIS DATE THE NAME OF THIS BANK WAS BANK OF PUNJAB SIRSA
IN THE MONTH OF DEC. 2009 I GAVE MY INCOME TAX CASE TO MY C.A FOR FILING INCOME TAX RETURN BUT WHEN MY C.A TRIED TO MATCH THE ENTRIES OF MY COMMISSION BILL WITH THE BANK A/C HE NOTICED AN ERROR IN THE BILL LIC HAS GIVEN ME A VOUCHER FOR RS 17050 DATED 03 09 2009 BUT THE BANK ENTRY WAS RS 11847 I WENT TO THE LIC OFFICE FOR VERIFYING THIS ENTRY BUT THE LIC OFICE TRIED TO CONCEAL THE FACTS IT TOOK ME NEARLY A MONTH TO REACH THE LOGICAL END OF THIS ERROR. I WAS TOLD THAT RS. 5203 WERE WRONGLY PAIED TO ONE OF THE CUSTOMER WHO WAS INSURED BY ME WIDE POLICY NO.[protected] THAT IS WHY RS. 5203 HAS BEEN DEDUCTED FROM YOUR COMMSSION. I FEEL MY SELF CHEATED BY THE MANGER THERE MAY BE ABOUT 5 LAC PERSON WHO HAVE SOME TYPE OF LINK WITH THE LIC IN FUTURE IF AN EMPLOYEE PAYS ANY AMOUNT WRONGLY TO A CUSTOMER IS THAT WILL ALSO BE A LIABILITY OF ANY AGENT I HAVE A VERY CLEAN IMAGE ABOUT LIC IN MY MIND NOW THIS KIND OF ACT HAS SHATTERED MY FAITH ABOUT SUCH ALARGE INSTITUTION OF FAME. WHAT THE MANGER HAS DONE IN MY CASE WITHOUT MY KNOWLEDGE I THINK HE IS A BIG CHEAT. HE HAS NO RIGHT TO HEAD SUCH ALARGE INSTITUTE HE CAN CHEAT ANOTHER PERSON IN FUTURE ALSO SO HE MAY BE IMMI. BE REMOVED FROM THIS RESPONSIBLE POST AN EXAMPLORY PUNISHMENT MAY BE GIVEN TO HIM SO THAT THIS TYPE FRAUD MAY NOT OCCUR IN FUTUTRE DOCCUMENTS FOR PROOF ARE ATTACHED


THANKING YOU
YOURS SINCERLY
MADAN LAL GARG LIC AGENT

Dipak Sunderlal Shah RH/8 Vrindavan Estate
Pashabhai Patel Park,
Race course,
Vadodara 390007
5Th February, 2010

REF:- LOAN A/C NO.[protected] Appl No. 204643
SUB:- Non Receipt of LIC Policies surrendered against loan amount
Sir,
I had opted Loan of Rs 206000/- on 9Th March 2006 against my LIC Policies surrendered as collateral security. They are as follow.
Policy Nos. 1) [protected] 2) [protected] 3) 71420088 4) 71420083
5) [protected] 6) [protected] 7) 71121205 8) [protected]
Out of them first four policies matured and the sum amount received was adjusted against loan amount. Ultimately the loan amount completed on 11Th February 2009 and excess balance amount Rs 17407/- was returned to me.
Meantime we have shifted to Vadodara permanently. We have asked the concerned person to return the balance policies duly discharged to us.
Mr. Vilas (Clerk) and Mr. Rajeev (Officer in charge) demanded Rs 1000/-which I denied. So he asked me to produce bank statement showing last six installments paid and prolonged the matter. In next visit to Mumbai I produced the statement, I was then told that the file is not traceable and noted the number and said we will call you. In this matter I also met Branch Manager Mr. Vishal Doshi personally as well as on telephone no [protected] number of times and as per their direction also met Ms Darshana at Jeevan Prakash Mumbai office.
I am very much surprised that how the file has disappeared from office and no record says that where it can be, even though you have upto date computerized records and tight security.
My one of the policy stated above no 7 for Rs 15000/- is maturing in April. 2010. I request you that issue me duplicate policies duly discharged by you marking no dues pending, issue departmental action against the concerned errant officers and do the needful, as I am senior Citizen and is not possible to come to Mumbai.
Yours Sincerely
Dipak Shah

I have taken one LIC HEALTH PLUS on 28.05.2009 and my Policy No. is[protected] and yearly premium of Rs.7500/-. But it is regret to inform you that till date i have not received the "Welcome Kit" alongwith my Policy from TPA. Even if when I asked about some information the Agent and his Development Officer Mr. MK Dey does not know anything. They are playing with me since 9 months but fail to give me some information as well as my KIT. You are requested to kindly look into this matter seriously otherwise I will go for cancell of this policy. Looking forward to the valuable response at your end.

I paid my policy amount of rs. 13583/- for policy no:[protected] through net banking from LIC login system on 7/2/2010. I have to received any confirmation of my payment or any receipt through email mentioned above, but my bank account is showing that they have deducted this money from my account.

Please look into the matter and solve it.

Regards

Debashish Dutta

Dear sir,

We have paid the premium for the policies[protected] and[protected] which are in the name of Mr A. Ganeshan for the month December on 05.01.2010 via collecting branch code 701 since the online payment link was not working.

Where as this month when we tried to pay the payment for January again it has taken the premium for the month december and even the receipt is not generated yet. why is it so? and still the premium is pending for the month january.

Payment is made through HDFC BANK details as below

MHDF[protected]-LIC OF INDIA, Ref No.[protected] amount 555/[protected] and[protected] Policies)

waiting for your reply.

regards
srividya S.

Dear Sir,

I, Narendra Kumar Shrivastava, am policy holder policy number[protected]. This policy was purchased by me from LIC office Damoh Branch(037D) in August'78. The monthly installment was Rs 42.50/- It was due on August'2008.
In year 1984, I took a loan of Rs 800/- against this policy. Hence, the policy was deposited in the LIC office Damoh Branch.
A letter from LIC office was recieved iin June'2008 stating the amount of plicy as Rs 15,180/- which was due to be encashed in August'2009.

After the due date on approaching the LIC office, it was told that the record of the policy could not be found. Hence no payment was made.

Even after 1 year and 4 months the payment is still awaitnig. Please look into the matter.

Regards,
Narendra Kumar Shrivastava
K-11, Madhuvan Enclave,
City Centre, Gwalior M. P. 474001
Ph no. : [protected]

I have paid three compulsary annual premiums of 10,000/-Rs each for following policy of LIC:
LIC MONEY PLUS (PLAN 180)
POLICY NO : 34381644

Till today I do not having any statement from LIC for details of Fund value / Units alotted to my policy.

I am Sri tapas Ranjan Chakraborty of Baripada,LIC policy holder of[protected] and[protected] beg to lay the following few lines of my grievances for consideration and favourable order.That I am to bring your nitice that I have wrote two times to the Branch Manager,LIC,Baripada Branch for settlement of less payment made during matuarity payment showing unpaid premium vide his letter dated 28.03.2008 and12.05.2008 respectively.In this connection I am to write that the unpaid premiums were actually deducted from my salaries and I have furnished all the details of deduction such as Bill no. and T.V.no etc.But since to-date no action has been taken by the said officer.Due to non-payment I am in mental agony.Solicit you kind eary action in this regard.I am submitting the payment details of the un-paid premium as shown by the above officer for favour of your kind information.Gap period-11/2007,12/2007,1/2008,2/2008--Total amount of the office bill-Rs5082,Rs.5302,Rs.5267,Rs.6337/T.V No.2 Dt.04.12.2007,TV no.6 Dt.03.01.2008,TV no.4.Dt.02.02.2008, TV no.5 Dt.03.03.2008 / bill no 183 dt.04.12.2007, 205 dt.31.12.2008, 220 dt. 29.01.2008, 236 dt. 29.02.2008

To

The Area Manager
LIC Housing Finance Limited
35 / 1&2, Amudhasree Flats
Reynolds Road
TIRUCHIRAPPALLI – 620001


Sir,

Sub: My Housing Loan A/c. 25012909, Appl.No.309536 – Grievance regarding ECS
Arrangement – Complaint - reg.

I am writing this letter after having tried to represent my case to your staff on many occasions and getting frustrated due to their unsympathetic, uncaring and unhelpful attitude.

Sir, I have been making regular remittances (EMI) towards the above housing loan for the past many years through ECS arrangement with Punjab National Bank. Recently, since I have joined the Bharathidasan University as Professor of Social Work and because my salary account is with the State Bank of India (BDU Branch - SB A/c No: [protected]), I wanted to change my ECS arrangement from PNB to SBI. In this regard, I gave my fresh ECS Mandate Form duly signed by me and the officer concerned at the SBI (BDU Branch) to your staff (a young lady who takes care of all matters relating to ECS payments and IT Certificates), as early as 20th November 2009. but, on 25th Jan 2010, I was shocked to receive a letter from your office informing me that my payment had been dishonoured (in an open letter which can be read by anyone in a rather degrading manner). As soon as I got that letter, I came to your office and met the lady staff in-charge of ECS and pleaded with her to set things right with regard to my ECS arrangement. She said she will see what can be done but never did anything. She also promised to call me and appraise me regarding the actual problem concerning the ECS arrangement which she has not done till date. In the mean time, again, yesterday, I was shocked to receive another open letter dated 02/02/2010 mentioning that there is non-payment of dues under my Loan.

Sir, I wish to inform you that I submitted ECS Mandate Forms to your office and the BSNL office on the same day (20/11/2009). The BSNL bills are being cleared through ECS without any confusion or problem but only with the LIC, I am facing unnecessary problems, mental agony and stress.

Sir, I am extremely busy person occupying a very responsible position as Professor & Head, Department of Social Work at the Bharathidasan University, Tiruchirappalli-23. I travel a lot both within the country and even overseas and hence, I am always hard pressed for time. I can not be running up and down to your office to beg your staff who are very indifferent and totally unhelpful. It is very unfortunate to see how staff of a government organization such as LIC can cause so much of mental stress, agony and problems even to highly educated and well placed individuals like me. I am just wondering how much of a mental agony they will create for uneducated or less educated folks.

Sir, I even tried to meet with you personally, but I could not. Now, I request you to take serious steps and see that my ECS arrangement with the State Bank of India is regularized.

Since, my EMI remittance has been disrupted for the past 2 months for no fault of mine, I am herewith sending you an SBI Local Cheque (No.443012) dated 05/02/2010 for Rs.8448/- (Rupees Eight Thousand Four Hundred and Forty Eight Only) towards my 2 months’ EMI amount. Kindly acknowledge receipt of the EMI remittance and set right my ECS arrangement.

I am also sending a copy of this letter to the State Bank of India authorities for necessary action and initiatives to rectify things, if at all there are any, on their part.

I request you Sir, to kindly help me by intervening and taking further action against erring staff of concerned departments, sections or whatever.

Thanking you,
Yours truly,



(P.ILANGO)

Encl : SBI Local Cheque (No.443012) dated 5th Feb 2010 for Rs.8448/-

Copy to:

1. The General Manager, LIC Housing Finance Corporation of India
2. The Zonal Manager, State Bank of India
3. The Branch Manager, State Bank of India (Bharathidasan University Branch) Tiruchirappalli-24
4. Consumer Redressal Forum

SIR, MY MARKET PLUS POLICY NO IS[protected], I AM OPEN NEW POLICY BUT I AM NOT RECEIVE MY UNITBALANCE AND NAV PRICE STATEMENT. Please send me my statment .

I, Rahul Kumar Sharma, have taken some Policies from HDFC SLIC, but
have been cheated, so I would like to address this serious concern
which I have been facing since a long time, but unfortunately, so
far,HDFC SLIC team have not been very keen to look into the concerns,
with this mail, I hope not only to be heard in a proper manner but also
some necessary actions will be taken against the culprits..

These are the main concerns/problems we have:

1. While taking policies I have been told by the representative that
the premium is to be paid only for 2-3 years only that too for 3
policies that I have taken... which I got to know only a few days back
is not the case.. to my shock I got to know that there are several
policies in my name which I have never been aware of and we got to know
about it only when we found that the money has been transferred for
almost 7-8 different policies.

2. There are fake policies in my wife's name, Archna Khurana where if
you go through the paper work the signatures are not there, and even
the address is fake, to my utter surprise I got to know of this
scam,when the money was transferred from my account and I got the
details where and why the money has been transferred.

3. There are policies in the name of my Brother Rohit Kumar, again I
was left aghast when I got to know that the premium amount has been
deducted for 3 policies though we had just taken one policy for him.

I have provided information to the representative trusting him
unknowingly that a Bank of such repute can cheat their customers with
lakhs of rupees.

I would hereby request for a refund of all those policies which are
fake, for which we are hopeful to get some reply from your esteemed
Bank within this week as I am not very keen to proceed for legal
complications, but if I would not be heard this time, filing for a
legal suit will be the only option as the money involved is not just
few thousands but lakhs of my hard earned money.

I am very hopeful for a positive reply this time.(details of all these
policies will be provided once I hear from any representative of HDFC
Bank)

Dear Avinash,

This is with reference to my discussion on January 30, 2010 regarding non receipt of the processing fees paid towards LIC Housing Loan File No: 407640 & Top up loan File no. 407639.

As discussed earlier, I have applied for loan transfer & top up request dated April 27, 2009 and the same got rejected after 4 months due to some reason. I have been following with your thane branch sales agent Mr. Ramesh Chavan also spoke to Mr. Mohan (Head of thane branch) from last 8 months for the refund of Rs. 5300/- paid towards processing fees of above mentioned loan no’s.

Further to our discussion and confirmed by you, you were supposed to get back to me by the same day itself but I am still waiting for your revert.

Request you to look into the same else I will escalate the matter to consumer court.

Your earliest revert in this regard will be highly appreciated.

Warm Regards,
Ajay Shetty
+91-[protected]

As I already in given my policy number and details to the employee of Kotak life insurance but still not getting my policy bond, almost 6 months gone and i am still waiting, all details of conversation with your employee by mail is follows so pls arrange to send my policy bond at earliest,










Mr. Bhanu,

As I still not received my bond mentioned earlier pls help me out in the matter as it's to long,
So pls arrange to send my bond at earliest

Regards,
Ajay K pathak

- Hide quoted text -




On 1/6/10, Ajay Pathak <[protected]@gmail.com> wrote:


[protected] Forwarded message[protected]
From: Bhanu Singh /Kotak/Direct <bhanu.[protected]@kotak.com>
Date: Wed, Jan 6, 2010 at 11:40 AM
Subject: FW: test mail
To: [protected]@gmail.com


Hi,
Pls find detail.

Thanks & Regards
Amit Sharma

From: Kli Despatch //Kotak/Insurance
Sent: Tuesday, January 05, 2010 2:11 PM
To: Vikas Sharma /Kotak/Direct
Cc: Bhanu Singh /Kotak/Direct; Aneela Sinha //Kotak/Insurance; Vijaya Lalchandani //Kotak/Insurance
Subject: RE: test mail

Dear Vikas,

We have already dispatched the policy to the DL1N branch on 02/07/09 through Blue dart via Awb no. [protected]. The shipment was received on 03-Jul-09 by SHIVEN. The document has not yet come back to CPC as undelivered.

Thanks & Regards,
Vijaya L

Note: As decision taken by senior management, those policies, which belong to BC, Religare, SMC, Unicon, RR, Almondz and Zuari would be directly dispatched to DL1N Branch. Kindly coordinate with DL1N branch for further details.

From: Vikas Sharma /Kotak/Direct
Sent: 05 January 2010 13:35
To: Aneela Sinha //Kotak/Insurance
Cc: Kli Despatch //Kotak/Insurance; Bhanu Singh /Kotak/Direct
Subject: FW: test mail

Hi,
Client has sent us a mail asking for the bond. Please help us in resolving the same.

rgds

Wishing You all a very Happy New Year and Great Year Aheads.
From: Bhanu Singh /Kotak/Direct
Sent: Thursday, December 24, 2009 12:13 PM
To: Vikas Sharma /Kotak/Direct
Subject: FW: test mail

Dear Sir,
Pls do need Full.


Thanks & Regards
Bhanu Singh
From: Ajay Pathak [mailto:[protected]@gmail.com]
Sent: Thursday, December 24, 2009 12:10 PM
To: Bhanu Singh /Kotak/Direct
Subject: Re: test mail

To
Branch Manager,
Kotak Life Insurance Ltd.,

Sub: Regarding requirement of Policy document[protected]

Dear Sir,

I filed application for changing my policy (numbered 1619008) earlier, but now I don't want any change so pls arrange to send my policy document at earliest in following address,

C-103,
West Vinod Nagar,
Streeet No. -08
New Delhi 110092

Regards,

Ajay K Pathak

Sir,
Already I have paid my LIC Due premiums to the corporation on 20/07/2009 with ORN : 1181425, and TR No. 36381 in Bhadrachalam Branch (Code : 64 R), my policy no. is[protected], DOC : 28/03/2005, TNT : 89-18. My next premium due is 09/2009. But when I went to premium collection centre, my policy has been lapsed from 28.06.2007 and according to the revival quotation i have to pay Rs.19,654.

I am innocent and I dont know about the above information. supose if risk may happen, my family and dependents wont get any risk cover. So I am sending this matter to your notice. justify me, I am enclosing office receipt copy and premium collection centre's rivival quotation. please justify me.

Thanking you

yours faithfully
M.Kesavaraju

My Adress:
M.KESAVARAJU
Govt. Jr.College Road
Charla (Village & Post)
Khammam (Dist)
Andhra Pradesh
PIN : 507133

policy no[protected] rs.186/-
policy no[protected] rs.183/-
policy no[protected] rs.1344/-
policy no[protected] rs.2544.60

My Sister Aruna Rani has purchased a policy (policy no.[protected], branch- Hindustan Building, Jamshedpur-2nd) from a Agent Devender (Agent code is issued to his wife Vijaya Luxmi, code[protected]. My sister gave them a amount of 15,000.. They handed over the documents to her. Now she has been shifted to delhi from more than one year. Now when she tried to pay again the premium from Delhi office she found that policy is not with her name. Agent has sold the policy to someone else. I have tried his number several times but he is telling lie everytime. Even many times he told me that i am paying, i have just deposited in your account...and many times keeps his mobile switch off. Please sort out this problem as soon as possible..

I HAD APPLIED FOR A HOUSING LOAN FROM LIC HFL KAUSHAMBI GHAZIABAD NEARLY FOUR MONTHS AGO FOR PURCHASING A FLAT IN VASUNDHARA (GHAZIABAD). THEY HAD TAKEN A CHEQUE OF RS 1103.00 AS PRE PROCESSING FEES. I HAD SUBMITTED ALL THE DOCUMENTS TO THEM. THERE WAS NO RESPONSE FROM THEIR SIDE SO LONG , MOREEVER THEY HAD CLEARED THE CHEQUE ALSO WITHOUT TAKING ANY ACTION.
SEEING ALL THESE DELAYS I HAD DROPPED MY IDEA OF TAKING LOAN FROM LIC HFL, NOW I WANT TO TAKE MY PREPROCESSING FEE AMT BACK. I HAD SEND SEVERAL MAILS TO THEM BUT THEY DONT REPLY .

PLS HELP ME TO GET MY MONEY BACK

THNKS
ROHIT JAIN
25/4/TYPE-3
ORDNANCE FACTORY ESTATE
MURADNAGAR-201206
GHAZIABAD
PH-[protected]

PLEASE SEND MY LIC USER ID ON MY MAIL amitkaushik.[protected]@gmail.com
my policy no is[protected], DOB 12/12/1985

Dear All
I am not sure who is the responsible person in the LIC Housing finance, as a dissatisfy customer and frustrated by the pathetic customer support provided by your officials, I am forced to share my concern to all of you, I could get from the Internet. Hope this will be an insight for you and act as an eye opener to improve the organizational culture to develop the LIC HFL as an organization customer oriented, (No Organization can grow without customer)

I have approached the LIC HFL Local Area Office Faridabad and the response from the Area Manager was so rude and unhealthy to resolve the customer issues.

=>I have taken the Loan on dated March 18th, 2008 and no document was provided to me including the tri-party agreement till date.
=>I have Paid all my dues: Dec 26th, 2009 (MLR No.: 35, with Zero Balance) due to reason Documents not provided to me, and LIC-HFL has also charged pre-payment charges.
=>As per the LIC-HFL Policy, Please let me know when I should get my Original Documents.
=>On pursuance LIC HFL is giving me the date March 15th, 2010?

Voice of Customer
=>Why Your Office is not responding to deliver the Original Documents Immediately, or do you want to say 2.5 months is the proper time. this is the speed LIC-HFL working or this is
the individual person issue. If So why the organization should earn the bad name.
=>Any delay at customer part, you have charged the penalty including the prepayment. Than why the delay at LIC-HFL. account should not be consider as failure at your part.
=>LIC HFL office is calling me on Jan 27th and Jan 30th 2010, I have dues of approx 1.8 lacs, and asking me why your RTGS is not cleared. though all the money has been paid on Dec 26th
2009. This clearly shows communication gap within the system.

Hope you will give the Prompt feedback.

(RAJKUMAR)

LIC OF India
Chairman
Mumbai


Re: Information required under RTI Act

I had submitted the payment of premium by cheque at Branch in Borivali No.902. By mistake I had written the date on cheque of 2009 instead of 2010. The cheques was returned inspite of availability of fund in my Bank account. Now LIC is telling me that I had made the mistake and there is no duty of LIC employee to check the details filled in the cheque. Further they are not ready to accept the cheques. They want only cash. I wanted to make payment by Bankers cheque which they are not ready to accept. Further staff at the branch is giving me threat and they told me to go and make complani anywhere I want to make.They are not afraid of it as it is not their duty to check the details in the cheque.

I wanted to know under RTI whether it is duty of staff accepting payment to verify the matter on cheques before sending it for realisation. Branch told me they are not suppose to check anything. Policy holder is only responsible for this.
Further I wanted to know if it is duty of staff to check the thing and if they have not checked then want is penalty for them. Because I have to make payment by Bankers cheques for whcih payment of banks charges i have to make and additional payment of another charges of Rs.135 is payble by me to LIC. I am really surpise to see the LIC website there is no system for the complain against the branch. Why this is so. They only wanted to recive the money but do no wanted to listen any complain to their customers against them or their staff.

Jayesh Shah