Loop Mobile — harresment from LOOP with additional Amt Taken

Dear Sir
I am a LOOP Mobile user from last 8 years my number is [protected]
I had done online refill on 1/10/2009 for rs 1000 twice ie total Rs 2000.00 which did not credited my account within 4 days as written on the website of my bank
as per the rule if the amount is not credited to my mobile the amont has to be refunded but after 14 days ie on 14th i received an SMS saying that your account is credited with 1000 and balance is 5Rs which was more supprising to me as i was waiting for my refund.
After sevveral followup with the LOOP call centre they said they dont have any records and will not be able to help me and do anything FORGET the case
I visited their galary and came to know that they have put this amount in some scheme of 1000 Refill each ie 2000 rs was put in some scheme where i will get LOOP to LOOP free call and some sms which is useless to me I asked for the refund of my money and they always said they will call back and give me the answer but till date i was waiting for their call, They argue that they have give me the scheme and moeny will not be refunded.
I have only 2 question
A) If the online transcation is not completed within 4 days then the moeny should be refunded in any case . I will not wait till they come back to me.
B) How can they assume and put me in a scheme with LOOP to LOOP calling free minutes what will i do when i need to call other people in the world sit and look at my phone...

In any case i am under no fault and would like to have my refund
Kindly look into the matter if possible

Thanks

Sanjay Jobanputra