Loop Mobile — deduction of balance

I had made a recharge of rs.111 on da 1st of oct...i din make ny calls bt my balc gt deducted dat evenin itslf..it was 0.00 by 7 in da evening..i cald da customer care bt they din help me out..i went to the gallery too..bt it din really help me out..They askd me to recharge agn..n agn my 6rs gt deducted..they askd me to deactivate my net for smedays n nt make a recharge..when i went today..their server was down..on da 1st of oct i gt ard 500 msgs frm loop sayin balc is low,,pls recharge..on da 2nd of oct too..i gt mre than250 msgs till afternoon 2.. i m nt gettin ny assurance abt nethg nor ny grt help..dey r nt evn assurin me if il get a refund o no...pls make sure my orob is solved soon n i get a refund..thankyouu !
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

tashan service is activated in my mobile icant deactivate it which is causing deduction every week plz help my no [protected]
loop mobail
It's pathetic that my query regarding the deduction of Rs. 25/- is still not answerable against mobile no .[protected].

Since last week the msg from the customer desk is the system is still under updation.

Without a proper reply I am afraid to recharge & force to make up my mind to withdraw the loop service which is no longer in a loop .


Awaiting your prompt reply.
Dear SIR,
Me shahbaz i have loop mobile since long time in the being it give a good services but from last 2month i m facing a problem without any call they deduct my balance everyday and i have call to customer care their server always their in updation without my permission they have activate tashan and now i have to deactivate that service i m facing i problem how to deactivate.
so i wnt managment to take a strict action.

Thaking you,
Shahbaz
[protected]
I mst. Faizan Qureshi is having a problem with the Loop mobile prepaid service.
Each & everytime when i recharge my account there is deduction of RS.5 everytime.
when i called the mobile executive he told that u should unsubscribe the service which is running on your prepaid service. Upto my information there is nosuch service being activated on my prepaid.

Kindly take immediate action on the mobile company
I mst. sandesh vyapari is having a problem with the Loop mobile prepaid service.
Each & everytime when i recharge my account there is deduction of RS.5 everytime.
when i called the mobile executive he told that u should unsubscribe the service which is running on your prepaid service. Upto my information there is nosuch service being activated on my prepaid.

MOB [protected]
I mst. Chinmay Gawde is having a problem with the Loop mobile prepaid service.
Each & everytime when i recharge my account there is deduction of RS.5 everytime.
when i called the mobile executive he told that u should unsubscribe the service which is running on your prepaid service. Upto my information there is nosuch service being activated on my prepaid.
My Mobile No is [protected]
from last 3 days my money is deducted per day 10 can u help me out.plz deactive my tashan or forcefully i hv to deativate the sim.
MY NAME SUNNY SINGH &MY MOBILE NO IS [protected]...? I having a problem with the loop mobile prepaid service each & everytime when i recharge my account there is deduction of RS.5 EVERYTIME when i called the mobile executive he told that u should unsubscribe the service which is running on your prepaid service. Upto my information there is nosuch service being activated on my prepaid. mobile no [protected]
Hello Sir, every time when i recharge my balance, rupees cut automatically .every time 5 rs deduct when i charge rs 10
i request you sir that the weekly subsciption is active n coz that i m losing my money i want u to plz unsubscribe it .my no is [protected] .n using dus ka gang sim .plz consider my request n take action as fast as u can .thank u .
Regards
Subhash
[protected]
loop mobile assistance are really cheating us by deducting balance. i had asked customer execetive to deactivate the service of hungama pack i.e model of the dat and full song subscription.they have deactivated full song subscription.but not the model of the day.despite of asking 100 times to customer execetives they are not reverting back with the answer.i talked to Mr Vasim but he is not doing any work.please revert back to me as soon as possible.
loop mobile assistance are really cheating us by deducting balance. i had asked customer executive to deactivate the service of news & Indian Law pack i.e model of the that and full news & Law ideas subscription.they have deactivated full subscription.but not the model of the day.despite of asking 100 times to customer executives, but deduction of my amount is continued till zero rupees. Now my balance is 0.19 they overall deducted my 50 rupees in 20 days. they are not reverting back with proper answer. Could some one please reply what should I do?
Do you use net from ur mobile?? it could be the case that while using net the balance got in negative and when u recharged it cut the balance.
If this not the case then go to loop website and there you wil find a no. of email ids of all the senior authorities. Send an email to all of them telling ur problem. Also call some of them.
Hope ur prob is resolved.
my bal was deducted of 2 dayes ago bal amount is 54 Rs I am call to customer care they say do not see why my bal was deducted so plz give me a bal on return becaues i am do the recharge bal was deducted
I am do not call and msg of any bady and i am call to customer care they say me their system was down and do not chek
so plz do anything ...
give me bal on return...
In this way u won't get any money. u have to follow process.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Loop Mobile
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    536
    Pending
    0
    Resolved
    197
    Loop Mobile Phone
    +91 22 2844 0800
    Loop Mobile Address
    B Wing, 4th Floor, Eureka Towers, Mindspace, New Link Road, Chincholi Bunder, Malad (W), Mumbai, Maharashtra, India - 400064
    View all Loop Mobile contact information