Loop Mobile — Cheating by service provider.

Address:

Mumbai Suburban, Maharashtra

For my wife's mobile no.[protected] of Loop Mobiles, I recharged the same through ICICI Bank's net-banking with Rs.25/- on 11.05.11.
The recharge was confirmed vide an SMS on the same unit, but the balance did not show any amount. This morning, in response to my yesterday's online complaint with Loop's website, I was informed by a lady that this amount was nullified as there was a scheme just for a day where a recharge of Rs.25/- will give a talk time worth Rs.50/-. Myself and my wife are senior citizens and do not spend our time on mobile excessively.
We feel sad that Loop are interested in earning Rs.25/- unduly, rather than having a long time relationship with a customer (of whatever category, a chatterbox or quieter one!).
I wonder if you can do something about this subject. I would prefer to be refunded Rs.25/- rather than continue with Loop!
Regards.