Loop Mobile — No GPRS Connectivity

Address:

Thane, Maharashtra

I activated TruNET49 plan for getting the GPRS activated on my prepaid Loop Mobile connection on 06/09/11. I followed the settings given for the Android based handsets on their website however the internet did not work.
I called their service centers more than 5 times only to hear that they have sent the settings and I should be getting them in 15 mins. I never got the settings even once. Then I decided to visit the Loop Gallery and meet the so called Mobile Guru there.
At the Vashi Gallery in Inorbit Mall the Mobile Guru was not present as he was on a sick leave yesterday. I went again today and the mobile guru there today did the same settings which I had already entered in my cell (LG Optimus One). There were 3 other customers with android based handsets facing the same issue like me.
The Mobile Guru said that the settings are correct and that the network may be down. One of the guys there took out his Nokia N90 and said that the network was not down since he was able to browse the internet on his N90. The issue was escalated to a representative at Vashi named Saniya. She quickly went through the settings and said that they are correct. She took down our phone numbers and said that the issue will be resolved as she will be emailing the back end team to work on getting the internet working on our cellphones. She also added that she will personally call us by the end of business today. I haven't received a call from her so far. I hope the others have received a call from her with some solution.

So much for claiming to be the number one service provider in Mumbai. Shame on you LOOP. You deducted the money but the service is still pending....

My cell number is [protected]. Look me up.