[Resolved]  Loop Mobile — overcharged mobile phone bill

Address:

Mumbai City, Maharashtra

Hi my name is Vaibhav n. jagtap residing in ghatkopar .i am studying law in d.y. patil law college . knowing the rights of a consumer i thought this was the best way to get this issue in the eyes of the public and hope for some solution for my harrasment. i m a loop mobile customer for about 8 months . i received a bill stating a usage of rs 2554 in 2 days time on 14.3.2013 this usage was incurred under the VAS (value added service) basically it stated that i had a usage of internet of two days charging rs 2,300 which was completely vague . as i had an internet plan of rs 100 . which they had not accounted . i refused to pay the excess amount at the customer care center to which they agreed and told me to pay the remaining amount , to which i agreed and paid . to my shock after payment of the bill . the loop mobile dissconnects my service without even giving me a prior intimidation. to which i called up their customer care seeking for answers to which they dissconected my phone several times.. suddenly i got a call back saying i get to pay only 50% of the amount to which i completly refused because it was wrong !. in the next following 2 months even after the suspension of the network they were charging me with the rental of rs 150 ! i was continuosly harrased by the company with innumeruous phone calls at any time stating to pay various amounts ! today at 31.5.2013 i again got a call from loop mobile stating the non-payment of bill to which i addressed the problem to her in detail she first agreed to what i said stating to give a call back .... i agreed . after a couple of minutes i get a call back stating that its not the internet usage rather its the calling charge! i was shocked here that as i had the hard copy in my hands which stated VAS to be rs 2554 after telling her to check into her system she started giving excuses that it is the calling bill or sms bill or net bill...! to which i said that i am ready to pay as per my plan + the internet plan which accounts to rs 200 to 300 as all my previuos bills. to which she replies that donot complain if we file anything against you. !
to my horror this is clearly infringing my right to life! Their has been a great harrasment and mental agony for me. why should i pay a bill which is wrongly calculated ! it is the loop mobile company's fault for which i deny to pay.
I am expecting a lot from this website as i am using it for the first time .. please give me my right!
This is my loop no. [protected]
you can contact me on [protected], [protected]@gmail.com
Thankyou