Loop Mobile Services — Irrational Deduction of balance from my account without my consent

I will herein like to inform that recently there were charges to the tune of Rs.38/- that were deducted from my prepaid account saying that I have subscribed to some LS mantra services. But to the best of knowledge I have not given any formal acceptance from my end to start this services. Also when I complained at the customer care services (who informed me aboot the nature of the charges) said that there is no formal call that is being made from the customer care centre. It is an automated computerised call wherein you are supposed to press certain keys for acceptance of the services. I have not even done that. However this are kind of calls that you keep getting like 5 times a day. I am not sure how come the services were activated and the charges were deducted without my consent. Now when I ask the company to give some kind of a proof for my acceptance they say its an automated service call and that there is no proff for the same. Neither are they ready to refund back the money.

This is like a complete breach of customer trust.

regards,
manjul vora