Loop Mobile — denied to change the service

Address:

Thane, Maharashtra

Hi
Sir, myself Vijendra Dhage using Loop Number [protected], and I want to change service from Loop to Videocon, I go to videocon Gallery at Naupada and Submit necessary document and fill CAF form.

but on 26/Jan i got SMS from Vidocon that "your porting request has been rejected by your current operator because of 12003, so i call for detail then the Loop Mobile Executive on call me says "you unable to Change Service coz you are Life time Customer".

Is That true, if not then Suggest what should I Do?

Becouse I wanted to change the service From Loop to Videocon

Vijendra
[protected]@valentineloungewear.com
[protected] (contact on)