Videocon Industries Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 19%
Submit a Complaint
5776
COMPLAINTS

Videocon Industries Customer Care

Videocon Industries Ltd.

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Address
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad
Aurangabad
Bulandshahr District
Uttar Pradesh
India - 431105

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
480
down
222

Phone:
Phone:
up
298
down
152

Additional info
Corporate Office
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001

Corporate Office (Marketing, Service & Support)
296, Udyog Vihar Phase-II, Gurgaon, Haryana

Customer satisfaction rating
19%
Complaints
5776
Pending
368
Resolved
951
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Videocon Industries Complaints & Reviews

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Videocon Industries — behavior issues.

 Psahoo864 on Aug 18, 2019
Dear sir I am Prasanto Sahoo and my d2h I'd[protected]. I am some problem face to d2h setup box for that I call on customer Care service mahali center and call attempt tanu sharma but your support staff inform to tanu sharma, disconnect the call and mention it No response to customer side but tanu Sharma inform to your support staff why disconnect this Call customer voice clearly audible. Please sir check to this matter.
My Register mobile number [protected]
My setup Box ID[protected].
Call time 09:11am...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — complaint against no service providing

 Shahbazsayyed on Aug 18, 2019
Customer ID: 87281206

Nobody can't solved my problems customers care also misbehaving on me how to resolved my problem my customers I'd is 87281206 and register I'll pay 345 RS but on my TV not get any channels how to resolved kindly take action against videocon d2h there se no one responsible person to customers also my money gone to wast on videocon d2h...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — not provide any kind of service

 Shahbazsayyed on Aug 18, 2019
Nobody can't solved my problems customers care also misbehaving on me how to resolved my problem my customers I'd is 87281206 and register mobile number is [protected] I'll pay 345 RS but on my TV not get any channels how to resolved kindly take action against videocon d2h there se no one responsible person to customers also my money gone to wast on videocon d2h...
Complaint comments  Read comments Complaint category TVs

D2H Videocon — unwanted channels added to the account without permission

 shorab.sharma on Aug 17, 2019
Hi my registered mobile phone is [protected] customer ID is 6998635 my name is shorab sharma. Videocon has addedd a rang manch channel to my account without my permission and when is asked them to remove it they said they have a lock in period so they cannot remove it. they can check my viewing history i have never even watched that channel i want this channel removed and even the money to be credited back to me....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — change of name of vedeocon d2h

 Oswin2 on Aug 17, 2019
...Sir my videocon d2h subscriber ID is[protected] ..., my name is oswin Fernandes, ... when I had taken it from my retailer he had mistakenly written my name Husain instead of oswin Fernandes and I want it to be changed as soon as possible I had taken it 3-4 years ago from that time it has been showing my name as Husain...as my name is oswin Fernandes... please change it as soon as possible...Thank you......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — not providing services even I have registered my complaint yesterday

 Mamta Shrivastava on Aug 16, 2019
Yesterday when I have switched on set top box it was not showing any channel and then immediately I called to company and they said that we will send an engineer within 24 hours but at this time 24 hours has been completed and again called to company to resolve my problem but now they are saying again wait for 24 hours. How much time I wait for it??? I asked to them that when your engineer will come they are saying only one answer that "please wait for 24 hours our engineer will come".
Please resolve my problem as soon as possible. Please......
Complaint comments  Read comments Complaint category Telecommunications

Videocon D2H — engineer vistit service

 mahendra1111 on Aug 16, 2019
I had made a complaint for signal not available on 14th of august .no Engineer came yet when i called again they keep registering a new complaint and nothing is happning, engineer visit time is given 24 hours but its 72 hours nothing happend so i want file a case against them for compensation there devices are too bad they charge higher than others I am totally unhappy with Thier services If there any s a portability option then only rare people will be with Videocon d2h...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — no service and fraudulent promises

 Ashok kumar shrimal on Aug 16, 2019
Sir i am abhishek from jaipur, rajasthan . Recently i joined vodafone d2h . My connection is out of service since 10/08/2019 for which i complained on 11/08/2019 .Since then i have complained about 20 times atleast on 11/08/2019 ; 13/08/2019 ; 14/08/19 ; 15/08/19 ; 16/08/2019. The company has taken us granted and their engineer who they sent on 11, 08, 19 is still travelling .
They have already taken advance payment of rs 1900 from me and yet my set top box isswitched from 7 days . Kindly activate my services and compensate me or if possible please close my account with this fraud company...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — wrongly debited my money

 yasarworld on Aug 16, 2019
Dear TRai,
My Videocon d2h customer I'd is 93612233.
I had logged complaint against not working setup box. So service engineer visited and solved the problem. I had paid 200rs. Cash but also 200rs debited from d2h account. Followed since long with customer care and they files 3 times new complaint. Still there is no any resolution.
Plz do the needful....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — deducting the amount from my account

 Eshwar Sai on Aug 15, 2019
Dear trai,

I am a videocon d2h user with customer id[protected]. Since from last 2 years i am facing n no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions.

Fresh incident is regarding my recharge of rs. 40Has deducted from my account. If I ask that they are saying channel has been activated.
Iam asking for refund for amount but he is saying that amount is not refundable and it is in locking period so we can't deactivate now

As it's happening frequently i request you to intervene...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — dth customer care not resolving complaints

 prasy24 on Aug 15, 2019
I am 5years loyal customer facing number of problems with videocon dth service. 5days back my dish was relocated from next building to my building and paid 400/- to technician as per customer care executive suggests. From that time the channels are not coming properly and contacted customer care 5times within 5days, everyday the complaint launched and said within 8working hrs problem resolved. But technician not attending issue. If the 30 days completed like this no one compensate these days. My customer id[protected] and my number is [protected]....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — irrelevant charges

 [email protected] on Aug 15, 2019
D2h id 82981609
Dear team,
D2h has charged me engineer charges 400 rs from my account and there was no engineer visit done as i received call from the person and he was not ready to visit as per our timing do i got the issue resolved from a private person by paying huge charges. For the same issue i have logged complaint on customer care, however it got closed without any resolution. The staff is very inefficient they disconnect the call while speaking, there was a team lead name rosaline sahu who was not giving me the mail id of the concerned department. How dare these people are...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon D2H — videocon d2h setup box is not working

 senthilkumar.athi on Aug 15, 2019
My videocon d2h setup box is not working still. It is in 3rd consecutive day. (Could not see independence day programs too.). But my subscription charges will be taking without any service.

My customer id : 61388027
*customer name : senthilkumar

I have been paid for initial installation and every day/month/year wise subscription done. The balances are there in my account. Then why they are asking again money if their are product/service is not working. This is never been communicated to me when i purchased their products.

Companies making policies...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon Industries — issue regarding my videocon d2h set top box

 ahseen syed on Aug 14, 2019
Sir i am syed ahseen qadri customer of d2h videocon since last 10 years i have technical issue with my set top box since last more then 15 days i contact customer service plenty of time conversations with senior officials but they are lieing and fooling me right now i am frustrated domestic pressure is on me for repair set top box... Customer service providers taking me granted.. Plz help me my customer id no 13993650 village rajola bidar dist karnataka state...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Videocon Industries — videocon d2h signal issue.

 Suresh Nelluri on Aug 13, 2019
Hi,

I'm frequently facing no signal issue and when i called customer care they asked me to pay 200rs as service charge. After i paid and issue fixed it reapeated with in 15 days, this time the technician is not visiting to fix issue for the reason that he has do to it for free. I tried calling customer care number number of times, every time they say that new ticket is created and technician visit with in 8 working hours. It has been 9 days, the technician didn't show up. They are also charging for the days that tv didn't work. I tried to escalate it to superior, manager through...
Complaint comments  Read comments [2]Complaint category Telecommunications

Videocon Industries — videocon d2h is charging for service which is not my problem

 [email protected] on Aug 13, 2019
My videocon d2h account got exhausted as on aug 12th. I wanted to change my package and also recharge on aug 13th. I completed paying rs 1504.80/- through google pay towards videocn d2h customer id : 90146001. Amount is showing up in my account. Channels are not showing up and i called the customer care. I was told to keep the set top box open for 15 min and they do a refresh activity. This happened multiple time and i could also see the channel 149. Dd national. Other paid channel are not coming up. I was told that in this situation a technician will come to house and attend the complaint for this...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon D2H — not solve my complaint from 5 days

 Aditya Mohite on Aug 12, 2019
My Complaint must be registered at Friday but till the solution can't be provide by Videocon customer service .then the behavior of the Customer care must be Rudely.then they are Cut the phone directly without my permission.please Strict action against this Company.I was called lot of times like Customer care but they are transferring call to their Supervisor but Call transferring waiting like 7 minutes but Supervisor can't handle this call...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — fraud customer care fake detail provided videocon d2h

 godgiftshekhar on Aug 12, 2019
@officiald2h
इंडिया सबसे घटिया और वाहियात Service | costumer केयर नाम के है सब बोलो कुछ और सुनते है कुछ रिचार्ज amount बताते कुछ और है लगते कुछ और है | खुद से चैनल बढ़ा देते है | मैसेज भेजा कुछ और अमाउंट महीने का और पैसे चार्ज करते है कुछ और | उसके बाद बोलते है...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — customer service [Resolved]

 Sanju8555 on Aug 12, 2019
I've regarding blank screen on 08/08/19 through customer care service number. They told your issue would be resolved within 24 hrs. But, no one came to see the issue to be resolved. So, once again i made complaint through customer care on 10/08/19. They told me your complaint would be resolved within 8 working hours. Again, no one came to fix the issue. I called them again on 11/08/19 & they replied the same. After that in the evening technician called to ask me details of my set top box without visiting and seeing the issue & told me that there's need to replace your set top box.

So,...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Videocon D2H — engineer not visit home and debited my account 200 rupees. refund not credit my account

 Pappu5757 on Aug 11, 2019
Dear sir
Videocon d2h engineer hamari ghar nhi aaya tha aur videocon ni meri account se 200 rupees debited kar leyi jab hamni videocon ko contact keya to kha ha ki next day ko aap ki account me refund ho jai ga par next day v koi refund nhi aya jab meni fir see call kiya to wo fir see khani lagi aap ki complete note kar lai h next day see refund ho jai ga par next day v refund nhi hua so plz aap meri help kari plz

My name pappu kumar
Customer id[protected]
Complanit no[protected]
Complanit date 8 august2019...
Complaint comments  Read comments [4]Complaint category Satellite, Cable DTH TV

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