Videocon Industries Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 13%
Submit a Complaint
3418
COMPLAINTS

Videocon Industries Customer Care

Videocon Industries Ltd.

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Address
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad
Aurangabad
Bulandshahr District
Uttar Pradesh
India - 431105

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
200
down
99


Additional info
Corporate Office
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001

Corporate Office (Marketing, Service & Support)
296, Udyog Vihar Phase-II, Gurgaon, Haryana

Customer satisfaction rating
13%
Complaints
3418
Pending
832
Resolved
299
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Videocon Industries Customer Care related pictures (266)

Videocon Industries Complaints & Reviews

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Videocon Industries — Purchases videocon ac yesterday & not satisfied with your service

 Devbrath Mukherjee on Apr 23, 2017
To,
National service head/ regional service head
Videocon industries ltd.,

Dear sir,

I am agm in godrej appliances limited and my sister who is sr. Doctor in all indian institute of medical sciences, bhopal, purchased one videocon ac yesterday from your bhopal kolar road dealer m/s mangalam.

Your mangalam technicians installed ac yesterday but the installation is not up to the mark & they have drilled our wall for piping / drain but not filled it properly with white cement / putty & the hole is still there & hot air is entering the room
Complaint comments  Read comments Complaint category Appliances

Videocon Industries — Refrigerator Faulty

 Manish Mudgal on Apr 22, 2017
Hi,

I am sorry to say but I am very dissappointed with the services of videocon.

On 9th of April, 2017 (Today is 22nd), I bought a new Fridge of videocon. Double door, frost free in 24K Rupees. After that in 3-4 days, it started making strang sounds. On 15th the fridge stopped cooling. The freezer was working fine. We lodged the complain on customer care. On 19th, a person came and told us that he has done some setting change, the fridge is ok, no fault and it would be running fine in 8 hours. But it did not. They closed the complain without asking me.

Next...
Complaint comments  Read comments Complaint category Refrigerators

Videocon Industries — Volume is not working in my lcd

 max08890889 on Apr 21, 2017
Hi my name is Arun Kumar and I am using Videocon LCD and I am facing VOLUME 📣 problem volume is not working whenever I increase volume by my remote that is going decrease by tv button automatically.
Now my I put a complete in VIDEOCON but they are saying you have to come in our services centre to fix the problem because your product is one year old but still in warranty
I don't understand I have warranty card of Three years
And there is not written after complete one year you have to go service centre with your product. On warranty card only written 3 years warranty Now...
Complaint comments  Read comments [1]Complaint category TVs

Videocon Industries — Duplicate RF remote provided by Videocon d2h

 gizmogaurav on Apr 20, 2017
I have bought a 2nd new connection with videocon d2h with HD box. Now the compant is providing the rf remote which does not required the infrared remote and can be access from anywhere but the agent who has installed the box provided me the duplicate remote with infrared technology. Now even i dont know whether the STB box they are providing are the orignal one or not. Are videocon d2h is not doing this type of things. Asking them to resolve my issue ASAP.

Cust ID : 99493666
Agent who installed the box : name : Sandeep(7532823499)...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Not agreeing to install Videocon D2H

 Naveen585 on Apr 20, 2017
Hi
I have ordered videocon d2h hd connection dated 18th april and i had paid rs.1820. (Payment id 6099939748). After a so many followup today i called local area sales person and he said local cable operators are not allowing them to install videocon at any house/apartment.. I am staying with my own house.. What is the problem then.

Regards
Naveen...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Videocon DDB TV remote not working and horrible customer service

 AnbuVedha on Apr 20, 2017
Bought a Videocon DDB TV last month and found that remote not working on 13/04/2017. Logged a complaint for the same to Videocon customer care service and got a complaint registered with a service engineer details.

Service engineer visited my place on Saturday 15/04/2017 and confirmed that remote needs to be replaced and it's not included on warranty. I agreed and asked to order a new remote. I was assured to get a remote on 17th or 18th.

But haven't got the remote and the service engineer (Binod Kumar) response is so horrible, he mentions on call that he received...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — Videocon dth-cheating

 mbgajinkar on Apr 19, 2017
I am Videocon dth subscriber with customer id no.145670702 subscribes monthly basis by paying Rs.275 pm. But the company has adopted dubious way of earning money by sending SMS to subscriber that your one more channel is activated and without customer consent deduct the amount from already paid monthly subscriptions and reducing the balance and number of days.
I had paid Rs.275 on March 28, 2017 and my due date of renewal should have been 27.04.2017. But activating an additional channel without my knowledge or consent reduced the renewal date to 21.04.2017.
This amount to cheating.The...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — Poor quality of remote controls

 Anupmehta1 on Apr 19, 2017
I have your d2h service for the past 3 years and i have changed 4 remotes so far. the last remote after buying in feb 2017 stopped working in 15 days only. when i complained in march, your customer service person (on 73558 73558) asked me to restart and reset the remote. but even after doing so, it did not work. then he told me that his senior is going to call me. i managed with a great difficulty for the time being but no call came. i called again today to check what has happened to my complaint. your customer service person simply said that you did not call in the month of march. this was shocking...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Not responding customer care no 18001370111. For signal problem of my d2h setup box

 BNNaik on Apr 19, 2017
Today i was called to this customer care no 18001370111. For signal problem of my d2h set up box.
This is purely signal problem from your videocon d2h, for that they asked me rs: 450/ rupees for reinstallation of dish antenna.
For resolving this issue i called more than 10 time today, but simple they are disconnecting the phone.
What is this, this is purely careless about customer, because we have paid the amount before your are providing service.

Another big problem with this customer care is, every time i have to tell entire story form starting onwards.
This...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Paisa vasool offer

 Y A BHOJANI on Apr 19, 2017
Dear sir,

I hed purchase vidiocone tv with paisa vasool offer on 17/06/2010 from bhavnagar

I send certificate on 29/03/2017 for avail scem on printed add. On certificate but it was return back due to wrong add.

Please give write add. To send it

My certificate no is 31878

Y. A. Bhojani
424/b, prabhudas talav chowk
Bhavnagar 364001 mo. No 9825309914...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — My setup box

 Arul lalan on Apr 19, 2017
Power supply is not work in 2months no attion my falt...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Ac service, poor response

 Amit Gumbar on Apr 16, 2017
Hi,

This is with reference to Videocon split Air conditioner purchased on 04-05-2016. We have been calling for its service for the past 1 month but the team keeps on lingering it, saying to wait for another 24 hours etc.First service call was registered on 6th march, We called again on 13-04-2017, i.e. Thursday and asked for service on 15-04-2017, i.e. Saturday.

We kept on waiting the entire day and when we called today, i.e. on 16-04-2017, we have been harassed each time on call, asking us to call on this no., that no. etc. and received no support from any of the...
Complaint comments  Read comments Complaint category Electronics & Appliances

Videocon Industries — Videocon paisa vasool certificate to redeem after 6 years 11 months

 sushant c jadhav on Apr 16, 2017
Dear sir,
Good day,
I have bought a videocon lcd from next retailer chain in may 2010 at 30500/-inr under the videocon paisa vassol offer. The offer was that we have been issued with a redemption certificate of 13000/- to cllim on completion of 6 years 11 months. Now since we are in april 2017 this certificate from videocon is due for claim/ redemption. But on inquiring several times with videocon call center & d2h call center both on their helpline nos, they & their seniors knew nothing about the same. They just keep on transferring from one dept to other and finally no news. This...
Complaint comments  Read comments Complaint category Electronics & Appliances

Videocon Industries — Short claim of long term recharge

 Akhilesh Kumar Gola on Apr 15, 2017
I have recharge my d2h I'd 81636379 for 12months via netbanking on 15 april 2017.
According to calender 12 months completed on 14 april 2018, against long term recharge for 12 months company offer 30 days extra so after that by adding 30 days in 14 april 2018 that date would 14 may 2018 while d2h recharge expire on 9 may2018 that is cheating with 5 days by videocon d2h
AKHILESH KUMAR GOLA
Dholpur Rajasthan
D2h I'd 81636379...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Regarding the fraud made by the engineer, tele-executive and technician

 shindeasavari123 on Apr 15, 2017
Respected sir,
I am a customer who as subscribe a Videocon d2h since more than 2 years. But every 6 months there is an issue between your set top box or signals your connectors. and every time we placed a complaint regarding the problem you can check it out and every time we are paying the service charges and what so every. But these time there were a problem in set top box and we have placed a complaint but at the time of complaint I had told them that I will not pay any service charges but if there is any problem in the product then I will pay the amount and the complaint has placed. Your...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Videocon careen plus 6.5 kg not working

 ranjan kumar nandy on Apr 14, 2017
We purchased careen plus since 2011, at the time of purchase, there was no demo of all features to us. the service engineer could not explain how to use various features. However, we were made known the normal mode of cleaning clothes in the said machine. Since last two years the spinning function was very problematic with heavy grinding sound which could be audible to 50 metres while running. We contacted the same videocon service person who told that the company has stopped the model, we cannot help to repair the machine. Day before yesterday, on 12.04.2017, the machine is seized to function....
Complaint comments  Read comments Complaint category Washing Machines

Videocon Industries — Videocon looting the Customer Officers not responding.

 kyan on Apr 13, 2017
Customer ID: 96508180
Name: Saurabh

It is four time where Videocon d2h have changed my package from lower price to higher price without information & and continuously keep cheeting, When i have spoken with CC more 30 times he is not ready to provide solution, although he advising that you can change your package, even his Nodel officer also not ready to do help...post 31 min discussion he lost the patience and started shouting on me..in his words..."To app Band kar do use karna hamne thora aapse kha tha ki videocon D2H kharido" pathetic words from a responsible person, Mr...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — Careless Services From D2H

 murthy dhavala on Apr 12, 2017
This is Dr. Dhavala G S Murth yusing VIDEOCON D2H since 4yrs, A/c number: 126688633 have been facing issues with the HD DVR 1TB STB since 15days.. Initially I have registered complaint on 29/03/2017 with complaint Id: 482359773 which was unresolved till today..

To My surprise the complaint was closed with our any resolution and thereafter several complaints have been raised automatically with the following Complaint Ids: 482363783; 483289892;483493162; 484975379..
I was assured that complaint would be resolved at the earliest but today it is almost 15th day with out any solution.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Videocon D2h

 haresh somaiya on Apr 11, 2017
I have note complain in morning in videocon d2h for not conact my tv now i am talking once again in customer care he has told me you have to pay Rs.200/- for coming enginer to your office...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — Complaint regarding faulty TV panel

 jay magdani on Apr 10, 2017
Hi,
I had purchased the 55'' Videocon Television from Vijay Sales, Mumbai on 25/10/2014
A couple of weeks back, the television started causing issues where I could hear the sound but was not able to see the screen. So, I called the technician at home for inspection.

When he came home, he checked it and told me that the panel has stopped working. He said that the TV will be replaced as we are under the 5-year warranty if it cannot be repaired.
2 days later, the guy from Videocon came and took the TV. Fast forward to Friday, 7th April. I got a call from your customer...
Complaint comments  Read comments Complaint category TVs

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