Videocon Industries Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 23%
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4159
COMPLAINTS

Videocon Industries Customer Care

Videocon Industries Ltd.

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Address
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad
Aurangabad
Bulandshahr District
Uttar Pradesh
India - 431105

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
317
down
150


Additional info
Corporate Office
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001

Corporate Office (Marketing, Service & Support)
296, Udyog Vihar Phase-II, Gurgaon, Haryana

Customer satisfaction rating
23%
Complaints
4159
Pending
479
Resolved
808
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Videocon Industries Complaints & Reviews

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Videocon Industries — worst customer service for ac repair

 Siddhantgarg on Aug 17, 2018
I have purchased Videocon AC 4 months back from Sargam electronics gurgaon. There is no cooling and when a lodged a complaint for repair there is no response from executive. They are delaying it everyday and are misbehaving
Specially the manager named Sanjay Gupta from SVC point showed ruthless behaviour and was very rude
He said he doesn't care if we complaint or not. This is the kind of customer eccentricity shown by Videocon.
Worst brand to purchase it seems they don't care about their customer....
Complaint comments  Read comments Complaint category Electronics & Appliances

Videocon D2H — signal not available - service charge issue

 imran patil on Aug 17, 2018
I am using Videcon d2h services[protected] for more than 8 years, recently i have been relocated and paid the charges as per relocation policy. Since today morning (17 Aug 2018) I am getting SIGNAL NOT AVAILABE on screen upon calling to customer care they are asking for the charges for Engineer visit. This is not my issue, you need to check and troubleshoot this, why I should pay for the Engineers visit??? Its your duety to provide uninterupted service to customers, we are paying you every month by recharging services. This is really unprofesstional behaviour....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — channel not on platform for one week

 KV KRISHNAN on Aug 17, 2018
I have registered a complaint with the customer care . They informed me that i will have to pay rs.200/- to the mechanic to get the work done. Which was agreed. This complaint was registered on 13th aug.2018. But till 18thaugust2018 no one turned up. Therefore, the company should repay rs.200/= per day till my complaint is rectified to my satisfaction to me as this amounts to deficiency in service on your part as per the consumer redressal forum. Please therefore mail me the mode of payment you propose to give me.

Customer id no.[protected]...
Complaint comments  Read comments Complaint category Job & Career

Videocon Industries — signal issue complaint not resolved

 Deepan Giri on Aug 16, 2018
Sir,
My videocon customer no is[protected]. Day before yesterday i have made a complaint stating that there is a signal issue as i cannot view some channels. And a service man came and corrected that issue. Again today the same issue have been arised when i call and asked the service person he is telling that there is a LNDF issue which cannot be corrected and the dish need to be changed. I dont know the exact solution and i dnt want to spemd money again in buying a dish please do the needful

The issue was there for past 3 days and i have been complaing every day and with any...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — led tv repairing not done over 40 days

 raju1comp on Aug 16, 2018
I have purchased a 40" led videocon tv from vijay sales pune, up as on 15/08/2015 with 3 yrs comprehensive warranty.
As on 12/7/2018 my tv has break down mother board get failed, i have complaint as on 14/07/2018 for this, after 20 days of complaint he reply than he has no parts, why i suffer when i pay with warranty.
I secondly we continually follow up & visit with you concern office from same day; but still our issue is not resolve by your team members.
Now no one had response my phone call too.
The response from pune service center was not good. They are talking irresponsible....
Complaint comments  Read comments [1]Complaint category TVs

Videocon Industries — videocon d2h service about free relocation service [Resolved]

 amitrrane on Aug 14, 2018
I am recently take a new connection of Videocon d2h on date of 29/07/2018 but at the time of installation operator of that company fixed satellite antenna on another stand rather than new stand .this stand is of third person .now he dismantle the our satellite antenna from that stand & put it on terrace .now my d2h connection is not working.then I am getting help of customer service then customer service executive told me that you will get free service up to 1 month for relocating .then they are provide me service by sending their operator but when operator is come at home he is said that 450 rs.needed...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon DTH — monthly charges increases every month

 deepakkathuria on Aug 14, 2018
I am using videocon dth service & my customer id is 80157754 & they are going to increase my package rates every month without any information & also they are going ti stop one chanel every month from the package i am using new gold sports which is first 380 then 390 & then 400 & now 410 per month
So provide me the package at suitable price otherwise i am going to disconnected the services from next month as i am getting the best services in airtel also in 400 per month & they are providing English movies Chanel in that price...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Videocon Industries — need to remove my mobile number from d2h calling

 a-cust on Aug 14, 2018
I wish to inform you that one of your customer with customer id : 32469601 with registered mobile number : [[protected]] has changed his number.
Now the above mentioned number belongs to me and i don't have any d2h service but even then each month your customer service support torture me to recharge the d2h connection.
I want you to deregister my mobile number from the above mentioned customer id.

Thanks,...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Videocon Industries — not getting support in warranty from videocon

 Ajayvineet on Aug 14, 2018
Below subjected complaint cancelled 2 times without informing me!!

Can i done any mistake to buy your videocon led tv?

There is no display in my videocon 40" ddb led tv. It is in warranty. (5 years)

Model – tvvmd40fh02fa
Serial –[protected]
Purchased on 1st nov 2015

Dealer name is – anucool aircon, 637 kishanpura, baghpat road, meerut (Up) -250002
Tax invoice no. 811 & date[protected]

There is no response for my service complaint even after multiple followups.

Appreciate...
Complaint comments  Read comments [2]Complaint category TVs

Videocon Industries — i case in consumer court to harassment me. led panel is not coming since 45 days

 arundip99 on Aug 14, 2018
My videocon led panel has been taken for replacement from more than 45 days but still there is no update pls provide proper update. Fault in led
I am unsatisfied with your service because i complaint before date 30.06.2018
Of my led, no response from you and they confused me to give time on time. They promised to give me new led in exchange of it. So you inform me to any strong solution because my balance deduct and my validity of these days lost. Now you not take any decision i case in consumer court to harassment me.
Arun pathak [protected]
My tv is in 3 year warranty....
Complaint comments  Read comments Complaint category TVs

Videocon — refrigerator glass broken

 Sumit sunny Thakur on Aug 14, 2018
Dear sir/mam
I purchased a refrigerator in month of may. Glass inside the refrigerator was in broken condition at the time of purchase. I already book complaint in may month. But still no update i got on my complaint. The service provide told me that delay at company end. The service person behaviour is also not good. Detail of complaints cha[protected] serviced by kuldeep [protected] svc point [protected].
Sumit thakur...
Complaint comments  Read comments Complaint category Refrigerators

Videocon Industries — I am complaining about of my led tv

 Pratik Telang on Aug 13, 2018
With reference to complaint no. Tha[protected] and tha[protected], i would like to bring into your notice that i have raised a complaint on 01.06.2018 regarding the display problem of my led tv which was purchased from vijay sales in year 2014.

Product details are here below

Ledtvvkc50fh-zmam

[protected]

Purchased on[protected]

They took almost 2 months to replace my tv, and for my bad luck they replaced my tv with another default tv which worked for 10 mins and stopped working, since then i again started following...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — regarding sr#gha2907180334

 parashard on Aug 12, 2018
It’s regarding my compliant no gha[protected] logged on dated 29 july 2018. As per last conversation with service in-charge mr. Harish from takcare, delhi over the phone on dated 3 aug 2018 it will resolved before 10 aug 2018 but still my issue is pending. Not received any response from service center / mr. Harish
I tried to contact him so many time but you not picked up my calls even not received called back.
I had logged compliant in consumer cu due to not receive any response from videocon end. Compliant no is 861746.
Requesting you to please resolve my led display issue...
Complaint comments  Read comments [1]Complaint category TVs

Videocon Industries — change in the name and number

 shourya Rathor on Aug 12, 2018
Sir I request you to please change my name and number my Videocon D2H id is[protected] and the previous name was Raju Rathor and I want to change that to Shourya Rathor so please do this change and I want this new number to be activated on my Videocon d2h [protected]....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — videocon led tv problem

 sanjayadkar on Aug 11, 2018
My tv stopped working before its warrenty period. So i raised complaints. Technician arrived and told me that 2 parts needs to get change. So he ordered those parts and asked us to wait till they arrive. It's been 4 months now. I am television-less. No one is picking up my calls. Call centers are not taking any accountability. Tekcare india pvt ltd handle everything on behalf of videocon. Their escalation team is also not responding to my calls/messages. Help...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — videocon led tv screen issues

 Vinish Kapoor on Aug 11, 2018
Del[protected] complaint was for screen black/grey issues. Tv was taken to svc centre twice. We were charged for backlight /motherboard replacement approx 5000, but it has not been replaced but just repaired. Complaint and issue is still pending and mr rampal yadav the manager at dwarka delhi service center mentioned that sunil engineer would address the issue but no one visited and the complaint was simply closed. Now the service centre guys don't pick up calls also. Want to go to the consumer court to officially lodge this complaint...
Complaint comments  Read comments Complaint category Electronics & Appliances

Videocon Industries — videocon 40"led tv

 Mathur Ashish1 on Aug 11, 2018
Am ashish mathur from lucknow up one of our request pending for part changing from last 11th july – 2018 and we are doing regular follow-up but still my complain not resolved. And mr. Mishra always saying that parts not available with us and will available within a week.

So please take necessary action as soon as possible.

Tv – videocon 40”led with 5 year extended warranty.
Model – vkc40fh-zma
S. No –[protected]
Purchase date – 23.10.2014.
Our services reference number – luc[protected]
Dated – 11.07.2018.
Complaint comments  Read comments [1]Complaint category TVs

Videocon Industries — motherboard changed

 Vps55 on Aug 11, 2018
Motherboard of my led tv had some problem. On contacting the service centre they informed that motherboard need to replaced. Almost after two months they informed that the motherboard of my tv's model is not available in. Instead of replacement of my led tv, they installed mother board of some other models. The inbuilt d2h is also replaced with some others from washim in name of keshav naglanker.

Please resolve my problem at earliest...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — videocon no refund

 Robins Joy on Aug 11, 2018
Customer Id: 79139719

I have had several issues in the past with Videocon d2h. The latest one just pissed me off.

On 27th July, my connection stops works, the usual I complain the customer service tell me switch off and on like 3 times for no reason cause I would have never tried that. Then they say a tech needs to visit, arranges an appointment, for which I need to pay 200 extra. The tech comes, inspects and says the wire needs to be changed. He said he'll come back with the wire, and that was the last I heard or saw him.

After getting tired of calling...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — tv fault

 Dk Ag on Aug 10, 2018
Sir i have puri hase a 32" led tv from vijay sales indirapuram ghaziabad as 25/01/2016 with 3 yrs comprehensive warraty. On 20/08/2018 my get breakdown i have complaint as on 21/08/2018 but till the date my tv is not repaired. This is poor after sale service.
This defeciency in service case.
Plz do needful as soon as possible.
Preeti agarwal [protected]...
Complaint comments  Read comments Complaint category TVs

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