Videocon Industries Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 20%
Submit a Complaint
5352
COMPLAINTS

Videocon Industries Customer Care

Videocon Industries Ltd.

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Address
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad
Aurangabad
Bulandshahr District
Uttar Pradesh
India - 431105

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
461
down
207

Phone:
Phone:
up
290
down
145

Additional info
Corporate Office
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001

Corporate Office (Marketing, Service & Support)
296, Udyog Vihar Phase-II, Gurgaon, Haryana

Customer satisfaction rating
20%
Complaints
5352
Pending
391
Resolved
928
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Videocon Industries Complaints & Reviews

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Videocon Industries — wrong d2h plan & non-deactivation since 20 november 2018

 call_vikaspandey on Apr 21, 2019
Dear Videocon D2H,

1. I am aghast to note the non-response of Videocon D2H to my 3 mails and several telephone calls. Today I further feel cheated that instead of NEW DIAMOND PACK (Rs 381 per month), my plan has been changed "without my consent" to PLATINUM COMBO (Rs 531 per month). My D2H is not even connected for last 6 months since 20 November 2019.

2. My Videocon D2H App on Android is also not working since last 6 months. Also website does not allow me to log in. App does not send me OTP for mobile login even to my registered mobile number [protected]. My login...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — update customer name

 Venkat Sreekanth on Apr 22, 2019
My supervisor has given his name to the videocon d2h by mistake without giving my name . I had registered my videocon account with different name.I wanted to change the name of the present registered account.My account is registered with d.srinivas, please change the name to Y ganapathi Rao.so kindly
change the above name mentioned to enjoy my service....
Complaint comments  Read comments Complaint category TVs

Videocon D2H — videocon d2h service & customer support

 Jitender kumar chilana on Apr 21, 2019
Dear trai,

I am a videocon d2h user with customer id[[protected]]Name Jitendra Kumar chilana. Since from last 1 & 1/2 month, i am facing n no. Of issues regarding services of videocon d2h, which is Bad behevaier from customer support and no reply, after lots of requests no solution provided, frequent unfair balance deductions.

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — d2h complaint

 Aarun Chauhan on Apr 21, 2019
Videocon d2h is blatantly cheating it's customers. I have 2 Videocon ids. One one if I have one primary connection and 2 mirror connections. Since last two months I am requesting the Videocon d2h customer care to disconnect my mirror connections but they just don't. Whenever I call them they say to call back after half an hour as they are having problems logging into my customer ID. On the other customer id which I recharged a few days back has suddenly stopped transmission. It just logs into the d2h logo and nothing further. Customer care says I will have to pay for engineer visit and for stb box...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — regarding add on appears

 Nagaraj333 on Apr 21, 2019
Hi I'm a videocon d2h customer

ID[protected]

Base - South Platinum Package

Unable to watch tamil channels and appears ADD ON on the screen since from 3.4.2019

For info payment already been made few months back for the package provided by d2h for 1year.

The details is

South Platinum Package ( All channels including Tamil channels were in the package )

550 per month x 11 months = 6050

Paid accordingly the amount of 6050 rupees and get free 30 days for 1 year subscription or...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — cheated by videocon d2h

 Jayant pandit on Apr 21, 2019
Third class services. My subscription ended on April’ 2019, but without intimation the package is being activated and the charges are getting deducted. When called on call center they mentioned that Videocon D2H have directly activated the package as I have not selected any one from their declared list. Who has given them such authority to activate such package without Customer concerned? This is cheating and just swallowed my balance monthly subscription amount. Who will refund for the amount for which services I have not activated the package from my end. Later on 21st April’ 2019 after activating...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — discontinue of customer id 80738609

 tutudabhadury on Apr 21, 2019
Dear Sir,
I am having a Videocon D2H connection with customer ID no. 80738609 activated New Diamond pack from initial connection date onwards where you agreed to provide some specific channels .
It is observed that from 16/04/2019 onwards following chennels found disconnected such as Zee Bangla, Star Jalsa, Colours Bangla, Akash Bangla, Sony8 and several other chennels without my knowledge and my consent. Even though I am having INR 1230/ in my Videocon D2H prepaid account.
Despite several reminders through phone dated 18/04/2019 and 19/04/2019 neither you resolve the issue...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — d2h id 44184155 comedy active channel forced on me without my consent

 Akashmitra on Apr 21, 2019
Videocon d2h activated comedy active channel on my account and they kept it activated for 3 months inspite of repeatedly I being trying to remove this channel from my subscription on their official website but they continuously kept on extracting money through this channel and I was kept unaware about this.Also this channel is videocon d2h sponsored channel and so they forcefully attached this channel to my subscription. This is in stark contrast to the new rules of trai. Even now they were not removing, so I was forced to call them on costumer care and even there they were continuously trying to...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — regarding registered telephone no.

 [email protected] on Apr 20, 2019
Customer Id[protected]
Please change my registered telephone no.
Old--[protected]
New----[protected]
If it is not resolved I won't be able to recharge my d2h
We are facing extreme problem and we have even complained 2 times before, but sadly there was no response. This time I reguest you to resolve this issue as soon as possible as I am facing huge problem regarding my rtn....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — not able to get my desired package

 akmishra0203 on Apr 20, 2019
Hi

I have been calling to customer care and sending them email to remove all channels just to subscribe star, zee and sony.

But they are insisting me to pay more through forcing me to take a-la-carte channels. I have sent many reminders and called to customer care they are not telling me how can I get my channels. On each call they tell me website name but they havent not provided options for my desired packages.

Can you please suggest us what can we do and guide us on this...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — regarding shutting down the current channel

 Vinod Bondge on Apr 19, 2019
I had yesterday tweeted that i did not show the channel as i created and my customer id was asked. And the channels that are visible are also closed. Is there any use of this complaint?
Just got registered.
When will these complaints be resolved?
How do i get information?
Customer care calls the phone and calls the phone to be in 30 minutes.
Then the phone is not raised
Will not the crackdown be taken?...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — complained yesterday and they closed all channels today

 Vinod Bondge on Apr 19, 2019
मी काल तकार केली होती की मी तयार केलेल्या पॅक प्रमाणे चॅनल दाखवत नाही आहे तर माझा कस्टमर id मागितला.आणि दिसणारी चॅनल सुद्धा बंद केली आहेत. या तक्रारीचा काही उपयोग आहे का?
नुसतीच तक्रार नोंदवली आहे.
या तक्रारींचे निवारण कधी होणार?
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — fraudulent behavior (recharged and services not delivered as promised)

 Jasman95 on Apr 19, 2019
Below is the content of the mail i've sent on their customer care id. I've sent the mail 3 days back and no resolution has been offered. Haven't heard back from them either.
Email content:
I am jasman singh arora son of kawaljeet singh arora, customer id: 1590838. We have 3 active connections on the same customer id. I'm drafting this email on behalf of my father.
As per recent conversation with your executive on 14th april 2019, i had asked about the best offer i could get for my 3 tv connections to which he responded after looking down on the system that it would cost me...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — channel no 831 - says "invalid channel number

 bibhuranjanpa on Apr 19, 2019
Subject - worst d2h service

Hi sir,

I have a videocon d2h connection (Account id -) for last 5 years, for the last 4 months i am encounterring endless problems which is highly frustating. I just want to highlight a single and simple issue in this mail.

Channel no 831 - says "invalid channel number" which is a popoular odiya new channel. Normally if you dont suscribe a channel then it would be different message. For this issue i am talking to your customer care executives over multiple calls for a period of 2 months.

1. After 2 months...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon Industries — frequent break down, massive delay in part replacement of tv with no satisfactory correspondence with customer care.

 supriya.joshi on Apr 19, 2019
I purchased a philips led tv on 11/07/17 from mm marketing, lucknow with a warranty of 5 years. I am writing a complaint against videocon because philips had transferred tv business rights to videocon.in less than 4 months the tv broke down and i was told that the panel has to be replaced. The whole process took 20-30 days and eventually a consumer forum complaint like this one to speed up the process.

Now again, in less than 2 years, the tv broke down again on 20-03-19. I registered a complaint luc[protected] on 23-03-19. I was told that this time the engineer who would come to check...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — worst services

 Rajen Rao on Apr 19, 2019
My subscription i'd[protected]

Its been very pathetic experience with videocon d2h. I have recharged 350 but channel are coming however payment is updated on my account. I tried to call to customer care ivr option 5 for refresh 13 times. Customer becoming fool trusting your system which is useless.

About your customer care, they are understanding seriousity on customer complaints. Giving fake instructions for channel. There are not bothering satisfactory. I want to discontinue with your services and please take your d2h. Give my compensation for there. Be continue...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon Industries — demand of wages during amc for air conditioner

 Jati.nsahu on Apr 19, 2019
Respected sir/ma'am,

I have a air conditioner of videocon and it is registered with mobile number [protected]. I have amc for ac. I have registered for ac service then your executive has came to my residence and found to be change for cooling quail and gas refilling. He asked for rs.800/- as installation charges but at the time of doing amc, that was not informed to me. According to me, i do not have to pay anything to your executive. And i have words with your area service manager, he also asked for the same. Kindly do needful.
Registered mobile number [protected]
Name...
Complaint comments  Read comments Complaint category Electronics & Appliances

Videocon Industries — for the new mobile number registration

 Tarun Chaudhari on Apr 18, 2019
I losing my old mobile number so i require to new mobile number register.
My costumer id is[protected],
My old rtn is [protected],
My name is tarun h chaudhari,
Address:- a/404, gopi co. Op. Housing so. Ltd. Opposite damruwadi, umbergaon - sanjaan road,
Umbergaon,
Pin. 396170.

Please to be register my new rtn. [protected]

Thanking you....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — expiry date of my d2h connection

 Birbal mahato on Apr 18, 2019
My id is 67461608 and i am running with 2 connection, yesterday only i recharges with 700/- i. E. 373 for primary connection 318 for mirror for diamond sports pack for the tv and they are not willing to change me due date. My boxes are showing due date for 4/5/2019. It means that they are looting are money. So my subscription is for only 15 days that is not possible and when when calling them they keep me hold and disconnect my call. They are frustrating me. Not solution is provided to me from last....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — showing other channels

 Vinod Bondge on Apr 18, 2019
According to the TRAI rules, I made my pack and recharged it.
Like that channel has started but only 1 day.
Thereafter, there are two other channels. On the Customer Care call, nothing will be done by just saying that 40 to 50 minutes by holding on the hold and answering the channel within 10 minutes. Today it is 15 days. If you say yes, then you can complain that you can complain.
I have their recordings too. Do not take phone call on customer care, have a technical problem, call for a little while, stay on hold for 30 minutes, and listen to these answers. My money is being...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

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