Videocon Industries Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 11%
Submit a Complaint
3321
COMPLAINTS

Videocon Industries Customer Care

Videocon Industries Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad
Aurangabad
Bulandshahr District
Uttar Pradesh
India - 431105

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
178
90


Additional info
Corporate Office
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001

Corporate Office (Marketing, Service & Support)
296, Udyog Vihar Phase-II, Gurgaon, Haryana

Customer satisfaction rating
11%
Complaints
3321
Pending
752
Resolved
216
So far so good - The company responded to our notifications and is working on resolving complaints.

Videocon Industries related photos (257)

Complaints with pictures are more trusted and informative    View all

Videocon Industries Customer Care related pictures (257)

Videocon Industries Complaints & Reviews

Sort by:

Videocon Industries — VIDEOCON D2H not providing proper service

 Ravindra Thakare on Jan 18, 2017
Hi Sir/Madam,

I am the customer of VIDEOCON D2H and I have subscription of monthly gold pack with Rs. 275 which includes Hindi + Some Marathi Channels. I recharge my subscription regularly still unable get benefits of Marathi Channels. I have raised it to VIDEOCON D2H customer care but did not get my issue resolved. And every time I call VIDEOCON D2H customer care I got reply saying your previous complaint got canceled you have to raise it new.

please help me .

Here is the complaint no.
Your WOID 49234837 Cust ID 167835600 Our representative...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — Not accept to close my services and forcefully take charge

 Satya Priya Pathak on Jan 18, 2017
Dear videocon D2H manager, I want to inform you that I was request(14/01/2017) for reinstall of my d2h from khora to shipra suncity, after that the engineer call me on 15th jan to send me a executive for d2h installation but that time I refused him due to physical damages of My TV on 15th jan in morning, that time i said to him plz send your executive sunday(15/01/2017) evening or Monday(16/01/2017) morning and i also ask from him for installation of HD setup box, they told me the executive charge for installation is 400rs and new HD set box on same Cus ID(91142900) is 1000rs, I said ok send him...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Installed SD set top box taking away HD set top box

 తలపనేని జయప్రకాష్ చౌదరి on Jan 17, 2017
Hi, we had purchased a videocon d2h connection and they gave a HD set top box. later one day, that was before warrenty period the set top box stopped working, hence we raised a complaint. videocon person came to change it and he said that we need to pay for it because the warranty has expired, so we called the customer care and clarified to the person about the warranty that is still not expired. so he changed the box for free and went. i was not at home during this process and later when i went home and checked they had put the SD set top box instead of the HD set top box we had before. i had called...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Washing Machine

 Svas on Jan 13, 2017
Respected Sir,

I purchased a washing machine on 7/1/2013 and It has 2 Year Warranty and another 2 Years of extended Warranty from the Next Retail Showroom. The machine stop working and i given complaint to Videocon Service Center on 13/11/2016. Service Team came and Declared that Damaged Item is Not Repairable and send me a mail to exchange the machine with new machine with the depreciation. But now they are not giving any response from last one month.

Please do the needful for me....
Complaint comments  Read comments Complaint category Washing Machines

Videocon — Withdrawal of money from my SBI account

 pkchoudhury on Jan 9, 2017
I have a savings bank account with axis bank. I am a judicial officer. On 17-1-17 at about 6.05 Pm i had visited the Axis bank atm for withdrawal of Rs 4500/- but had used my SBI Atm card for withdrawal of money.My transaction was declined on the ground unable to process and a atm slip also came from the ATM machine. However later i found that the said amount is debited from my SBI account. You are hereby requested to immediatly deposit the said amount in my SBI account failing wihich i will be compelled to file consumer case and FIR or complaint case if required...
Complaint comments  Read comments [2]Complaint category Banks

Videocon Industries — .

 k.desai on Jan 9, 2017
ભારતના નાગરિક તરીકે સવિનય સાથે આપને જણાવવાનું કે વિડિયોકન એલ. ઈ ડી ટીવીમાં પ્રોબ્લેમ આવતા વિડિઓકોન એંજિનિયર ને બોલાએલ પરંતુ એં mજિનિયર ને ટીવી માં ચાલુ ટીવી ટોટલ બંધ કરેલ છે.અને ટીવી ડીલર ને જાણ કરતાં ડિલરે ટીવી વિડિઓકોન કસ્ટમર કેર...
Complaint comments  Read comments [1]Complaint category Telecommunications

Videocon Industries — Non receipt of service or resolution of grievance from customer service team

 sadasivabhaskar on Jan 8, 2017
I had complained to videocond2h regarding lack of service on 23rd dec. I was asked to recharge to connect to the customer service team. So i recharged for rs. 250 with a validity till 5th jan 2017. The service executive was suppose to report at 2 pm on 24th dec 16, but instead reported at 11 am. Since we were outside by then had asked him to come at 2:00 pm which he had refused and suggested the next day. But he did not turn up. When we connected to customer service on next day, they asked us to be patient as their sla was 5 days and when we checked with them after 5 days, they have closed the ticket...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — Customer id: 147441906 - woid: 48944801 dated 02-01-2017 still no respone

 Karthik-mani on Jan 7, 2017
Dear sir/mam,

This is to bring to your notice that, i have an issue with videocon d2h services due to set top box remote gone faulty.

Basic steps tried from my end by repacing with new battery. Even after that also d2h is not responding due to remote failure.

So i registered this complaint with videocon customer care on 2nd january 2017 and woid number: 48944801. Still my issue is not yet addressed.

Even i wrote a mail to nodal officer. But still no response.

Now i have enough balance at my account and validity recharge...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Changing registered name

 Ghisulal on Jan 6, 2017
We have to change name from
Shreyansh jain to Ghishulal solanki
Because they have give their set up box to our
The CI is 62320367
We are stay at same address
We have to change only name
Because we are collect her setup box
Mobile no is 9892641606
This is our registered mobile number
and for confirmation you can call to this number...
Complaint comments  Read comments Complaint category Education

Videocon Industries — Regarding services provided

 ank17 on Jan 6, 2017
This is regarding my mail dated 31st December, 2016 regarding 'box hang' complaint submitted to Videocon D2H. We also complaint about the same on customer care. The ''so called engineer'' has attended our complaint after 5 days, inspite of the assurance that it will be attended within 24 hours.
The STB has been changed 5th time in last 3 months and still the same problems persist. We cannot record, cannot forward or rewind, cannot see our old recordings and list of problem goes on.
The concerned person doesn't understand the problem, doesn't know the solution and we are the sufferers.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Premature disconnection of D2H connection

 chidsmagics on Jan 4, 2017
Fed up with Dish TV, I purchased 3 D2H connections on Mar 8, 2016 vide cust id 168840670. To my utter surprise my connection were disconnected on Jan 3, 2016 which is a good 65 days prior to the expiry.

It seems the malpractices of Dish TV have started percolating to D2H after their acquisition as well. I called your cust care no but they were unable to give any reply and just acting funny.

I give you 24 hrs to resolve the same failing which, I will have no option but to approach the honr'l consumer court for harassment and mental agony....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — Unauthorised debit from my SB a/c State Bank of Hyderabad

 kvidya7 on Jan 3, 2017
I wanted to recharge New South Platinum HD for semi-Annual on 31st December, 2016 at 11.30 p.m. through my SB a/c from State Bank of Hyderabad (No.52208638215). The amount (Rs.5, 295) has been debited immediately but the recharge was not done for the reasons known to Videocon. I request a refund as soon as possible. Customer Executives are confusing the issue....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — Help me

 snehaprit on Jan 3, 2017
MY CUSTOMER ID IS 88143710 OF D2H.
i have two connection which is connected to each other. i used it for 3 years ..
now i want to separate both box from each other but they dnt do it...and they told first of all recharge 2 months in both box then they separate box...so help me to separate my connection. thanks

pritesh mistry
08401626053
thanks...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Non receipt of AMC

 Raveenaa on Jan 2, 2017
Please note that AMC of Refrigerator was done on 14.06.2016 by Mr. Danish and he told that the card will be delivered within 15 days and since then We are regularly contacting within almost 7-10 days either Mr. Jagdish Arora who is the area head or Mr. Danish, for providing AMC Card but everytime the person say that it will be delivered in this much time or that much time. Mr. Danish most of the time does not even pick up the call. But that time never came till today. Approximately a week ago i.e. on 26 December, 2016 when i again contacted customer care, executive gave me contact number of Mr....
Complaint comments  Read comments [1]Complaint category Refrigerators

Videocon Industries — D2H Providing Worst service in chennai

 sudhirpatra on Jan 1, 2017
Plz dont go for videocon d2h in chennai city. they are proviing worstest service.
i was given a complaint to resolve my problem in 17 dec 2016. but as of now they are not taking any step to resolve this.
Everyday m calling to customer care 3-4 times, they are saying that we need max 8 working hours.
when i given the complain in first day they said will try to send the engineer by today, but that day nobody called me. when i called on monday they said i sent your ticket as high priority ... but as the cyclone happened in chennai it will take max 3-4 days, but will try to close...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon Industries — Led is not working panel problem [Resolved]

 arun0889 on Dec 30, 2016
Hi my name is arun kumar on 30 th january i purchased videocon led tv but from last 20 days. I was watching dust on led screen. So i calls to customer. Care thn engineer came to fix the problem. But he told me panal has been damaged so it will be change 8 days has been completed but i am not getting. Any responce from videocon company side. I called to videocon in muzaffarnagar mr narendra told me our office is going to relocate so your problem. Will be resolve after may be 8 or more then 8 days i asked reson he told me because we don't have panal to fix the problem so that is not my fault. Iam...
Complaint comments  Read comments [1]Complaint category TVs

Videocon D2H — VIdeocon D2H - inability to provide service to customer

 arunraj on Dec 29, 2016
Dear Sir,

I have raised WOID stating that "No signal" from my STB box by calling Customer care Number ( 07355873558) on 16- DEC-2016.

While registering the complaint they informed me that it will be resolved within 4-5 days. Normally it will be within 24 hours, But Due to Cyclone, they said it will take 4-5 days.

I have Frequently Contacted customer care on 18th, 20th & 21 st, 23rd and 26th every time they wrongly guided me that your WOID will get resolved within today.

After 12 days also, My complaint is not resolved till now, even...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon Industries — VIdeocon D2H complaint

 saravanan102 on Dec 28, 2016
Recently I had an issue with the Videocon D2H after the Cyclone in Chennai. I have registered a complaint about no signal to VD2H on 16-12-16. Till now the issue did not resolved. Their customer care is totally waste and I have made several complaints and escalations up to their floor manager level for four times and everything gone vain. They are telling to wait 8 working hours every time and giving false/fake commitments that it will be resolved.

Totally spent 10+ hours in the last 7 days to speak with them regarding this and no result attained. They are asking excuses with cyclone...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon Industries — D2H not working for last 15 days

 9790958427 on Dec 28, 2016
Sir,

This is to inform you that after several complaints no one is interested to attend the same and m getting repeated call from your side that complaints is solved. How can it be solved if your engineer doesn't come. He calls to get address but disappeared in Cloud and mentioned in your books that complaint is solved.

is there anyone to get registered my complaint solved at the earliest.

Binit/9790958427...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Customer id 94503476

 ps0ram on Dec 27, 2016
Dear team,
This is ramachandran from chennai customer id 94503476... Complaint number: 48511050, 48714826.48797223
I have mentioned complaint for the same complaint but nobody visit my site and the complaint is automatically closed. But when i called to your customer care and supervisor, the lethargically replied as it's been closed due to some problem and can take only as fresh complaint. How come you people are not responsible for the complaint for last 15 days?
It should be replied or else it ll face as legally....
Complaint comments  Read comments Complaint category Utility Services

Recently Discussed

9 hours 48 minutes ago
Videocon Industries
Installed SD set top box taking away HD set top box
1 days ago
Videocon Industries
Washing Machine
2 days ago
Videocon
Withdrawal of money from my SBI account
2 days ago
Videocon
Lcd tv -- videocon
5 days ago
Videocon Industries
Non receipt of service or resolution of grievance from customer service team

Featured Complaints