Videocon Industries Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 12%
Submit a Complaint
3352
COMPLAINTS

Videocon Industries Customer Care

Videocon Industries Ltd.

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Address
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad
Aurangabad
Bulandshahr District
Uttar Pradesh
India - 431105

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
181
down
92


Additional info
Corporate Office
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001

Corporate Office (Marketing, Service & Support)
296, Udyog Vihar Phase-II, Gurgaon, Haryana

Customer satisfaction rating
12%
Complaints
3352
Pending
778
Resolved
259
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

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Videocon Industries Customer Care related pictures (259)

Videocon Industries Complaints & Reviews

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Videocon Industries — Poor customer care services

 Nsgulavani on Feb 21, 2017
It is really terrible experience with your customer care unit 07355873558.Mr Sarkar is behaved badly. Such a person is damaging reputation of your esteem organization. For small information I had to call 5 times on 20th and 21st.Unnessary long duration call.please correct such people. If we get such poor performance from your call centre I might search for alternate solution. I have worked in Japan and you just can not imagine such a worst communication taking place there.It is really shameful. -Gulavani I'D 183711529...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — DTH

 babupatta on Feb 17, 2017
I have been your customer since long however the channels offered by you are not upto the mark. Although i am paying regular for New South Diamond package, i am not at all satisfied. The other DTH's are charging very less for the same package and also giving more channels than you.

Unless this could be corrected within a months time, i wish not to continue with you any longer. you will be losing a potential customer!

Cust id: 92129641

Thanks,
Prakah Babu Patta...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Videocon led (complain)

 Ravindra4292 on Feb 16, 2017
Reminder..

We purchased a 32' slim colour tv on 1st december 2015, from fine electronics, main bazar ambedkar chowk, ballabgarh, faridabad.
It started giving trouble in december 2015, (less than 10 days). the remote is not working properly and led buttons also not working. after lot of phone calls, they come and demand 1500 hundred rupees. and they refused to repair my led without money, my led is under warranty period, videocon executive why demand money? we did lot of call regarding problem but they didn't any positive response. our problem is remain. please help to overcome...
Complaint comments  Read comments Complaint category Electronics & Appliances

Videocon Industries — Videocon fraud with his franchise in Ranchi, Jharkhand

 jeet Kumar1311 on Feb 15, 2017
Videocon Group, Tekcare india Pvt Ltd appointed Dytech Services, Ranchi, Jharkand, India as service franchise for providing warranty/post warrenty service to customer from 14 oct 2015. Since From oct 2015 to jan 2017 Dytech Services received 10000 Complains and successfully Performed all of them. But from starting company always wants to gave loss to Service Center. From Start to till date Videocon autobill 5, 25, 000 rupess on Service Center. when Dytech Services started its only received 72, 258/- Rupees in its account till date. Total investment on infrastructure and salary of Dytech Services...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Videocon D2H — Videocon D2h services

 skumar16 on Feb 12, 2017
I have bought new hd setup box connection last year, 12.03.2016, (customer ID 168802439) . I booked the Connection directly from Videocon and not through agent. I paid a amount of 5740 for a 12 Month subscription . This amount was told by your customer care person.

But now I am getting a message my subscription will expire by 5th February, as per booking my subscription should end by 11th March.

But when I raised compliant, your people are saying I paid less amount and not complete amount and refused to address my concern.

I paid the complete amount...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — D2h Smart Remote

 nidhynraj on Feb 11, 2017
Diffective piece delivered and doesn't give any support on returning.

I called the customer care (3 times) and raised the issue that I received a defective product and need assistance with it. But they always just mentions they will get bask to me on this and there is no response from the customer service executives. They doesn't even log the complaint on this matter....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Videocon DTH Service Issue

 Aneel Mlore on Feb 11, 2017
We are using Videocon DTH (Customer ID 148404338) since 2 years and on 6th Feb 2017 there was problem with Signals. I called Videocont DTH Customer Care for help. Executive from Videocont DTH asked me to wait for more than 5 mins and then she asked for issue. I told her that I am not getting Signals and please help me. Instead of giving me any solution over the phone she told me that she will send Engineer to my home and we have to pay Rs.200/-. It is very absurd that there was problem in their signals (Complaint No. 470103805) and for that we have to pay Videocont DTH Rs.200/- service charges....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon Industries — Not receiving signal followed by worst customer service by videocon D2H

 rakesh kumar Wasnik on Feb 10, 2017
My dish is not working (receiving no signal) from 06/02/2017.Registered 3 time complain (no-470530423 & 470778231) but till now my problem is not solved.
Please compansate for my Subscribtion offer, Phone call Charges and Harrashment....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Big fraud. Not returning my money after cancelling annual subscription

 nagamanojv on Feb 10, 2017
Customer id : 186783083

I have registered for annual subscription (and paid online) on 16th Nov 2016 and got my connection on 20th Nov 2016. However because of internal cabling issues in my apartment STB was not getting full signal and hence I disconnected the box on 24th Nov 2016, which is just 8 days after the connection request and 4 days after the connection is activated. Now, as per their policy whatever is remaining in my account balance (which is like some 5200+ rupees) has to be given back to my in the form of a cheque.

Its been more than 60 days now and still...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Change Name and Mobile number

 aldrin86 on Feb 8, 2017
Sir/Madam

Please change name and mobile number.

customer ID- 47782212

Old name - Renuka Dhanwar

new name- Vinod Tanti

Old M.Number- 9563270908

New Mobile Number- 8372803302

Thanking You...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Unwanted calls & messages from videocon d2h call center

 rahul y rane on Feb 7, 2017
I am not a user of videocon d2h, but have been completely harassed buy the call centre people .i have made a complain more than 10 time to stop these promotional call and message but nothing have happened .i am also registered to do no disturb service but stiill these call continue. Please save me from these videocon & iwill told them to do not call me i am not your customer but they will call/ message again & again...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Videocon TV

 chandumarala on Feb 7, 2017
My name is Chandrashekar,

We bought a TV from PAI international (Near Miyapur).

The TV at the time first use only changed the software the same was not provided even after calling ti customer care nor for mailing .

We recently changed the home, due to reinstlation we asked to D2H they came and installed the same with in one day.But after the installation Signal Not Coming, the same intimated to Video con and D2H the same was checked by the D2H technician then he found that problem in TV only not in D2H. after we called to customer care and mailed to...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — Videocon 32 inch led (complaint)

 Ravindra4292 on Feb 7, 2017
We purchased a 32' slim colour tv on 1st december 2015, from fine electronics, main bazar ambedkar chowk, ballabgarh, faridabad.
It started giving trouble in december 2015, (less than 10 days). the remote is not working properly and led buttons also not working. after lot of phone calls, they come and demand 1500 hundred rupees. and they refused to repair my led without money, my led is under warranty period, videocon executive why demand money? we did lot of call regarding problem but they didn't any positive response. our problem is remain. please help to overcome....
Complaint comments  Read comments Complaint category TVs

Videocon Mobile — Replacement refund for a faulty product ordered through snapdeal

 Pcs Paddu on Feb 6, 2017
Based on the call from your customer service center, denying to refund or replace the the faulty product stating that the product is not the same which is originally bought, i regret to inform you that this is the only product which is delivered to me, and also like to inform you if you doubt the authenticity of the product you may the check the unique IMA number the product.Without doing so your cal center executive strongly refuses to replace or refund for the product returned. I feel very bad about your service and make me think either the supplier with whom you have partnered and the brand Video-con...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Videocon Industries — Charging extra for earlier selected channels

 Guruprasad Dumale on Feb 6, 2017
My customer id is 133580129 I purchased Videocon d2h in 2014 at that time I supposed to choose two regional languages I took marathi and Kannada. Last almost 8 months that cancelled Kannada from my list. They are charging for it. My nabbour has the same d2h and paying same rental 275 but they seeing Kannada channel. Please check and do the needful....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — Signal not available 4_5day

 V.K. Bharti on Feb 3, 2017
Unfortunately, I'm, a customer of Videocon d2h, I'd 116833986 signal not available from last 5days but the company is not responding well .Their service is so poor that from last five days they are saying that our engineer is coming soon..but still no one visited.....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — 12 Months Subscription ended in 6 Months [Resolved]

 krmohan on Feb 2, 2017
I had payed Rs.6070 & Rs.1650 for a 12 Month New South Diamond HD Pack along with the Settop Box & antenna.
Transaction No : D2H20160602042702
Transaction Status : Transaction Successful
Product : HD Digital Set Top Box (South)
Package : 12 Months of New South Diamond Pack
Preferred Language : NA
Total Amount (in INR) :6070.00
Dated: 2016-06-02 at 16:28:38 hrs
However the subscription is ending on February 2, 2017. All my efforts to contact customer care is futile...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Videocon d2h - Poor service and very Unprofessional staff- Leave the service as early as possible.

 Ranjeetquest on Feb 1, 2017
Hi,

I am very disappointed with the service and the unprofessional behavior of the supervisor Videocon has hired.

I have requested for relocation of my d2h connection but only the De - Installation part was complete and the installation part is still not complete I have already paid the charges for the service but the work is still not complete whenever I get them to raise the complain number they close the complain putting in some fake comment like installation already done and mobiule switch off . It has been 5 days but the work is still pending. When I spoke to...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Problem in d2h connection

 Bhupesh Bisht on Feb 1, 2017
Dear Sir,
Pl. refer my customer ID 131529364, I am facing following problem in this.
1. For last one week only free advertisement channel are coming in the TV.
2. For other Channel it show Error E 04-4
3. I am talking in your Customer Care for last 4-5 days, but could not getting any positive response.
4. In fact your customer care staff just completing the formality.
5. Please take this seriously, and solve this problem immediately and confirm.
An early action will be highly appreciated.
Regards
Bhupesh Bisht
9818206628...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — Signal Not Available

 Frustrated Videocon d2h user on Jan 30, 2017
I am using Videocon d2h. From past 2 days I am getting "Signal Not Available" message on screen for no specific reason. Whereas the Home channels where d2h advertise is working fine.

I dropped them an eMail regarding the problem and they are shamelessly asking rs200 + other charges just for technician visit. I don't understand why these scammers always ask for money for tiny miny problems. Moreover this is not my fault as the set top box is working fine. I also noticed I am not alone facing this problem. There are many others.

Guys, lets just boycott these fraudsters...
Complaint comments  Read comments Complaint category TVs

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