Videocon Industries Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
3790
COMPLAINTS

Videocon Industries Customer Care

Videocon Industries Ltd.

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Address
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad
Aurangabad
Bulandshahr District
Uttar Pradesh
India - 431105

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
272
down
132


Additional info
Corporate Office
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001

Corporate Office (Marketing, Service & Support)
296, Udyog Vihar Phase-II, Gurgaon, Haryana

Customer satisfaction rating
21%
Complaints
3790
Pending
494
Resolved
659
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So far so good - The company responded to our notifications and is working on resolving complaints.

Videocon Industries related photos (320)

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Videocon Industries Complaints & Reviews

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Videocon Industries — name and date of birth change

 Malkaiah M Manchal on Jan 19, 2018
My brother is a current subscriber of video con d2h. His customer id is 89717099. The subscription is registered under the name of shekar r. He is no longer in our contact. I successfully however changed the registered phone number from my account by logging into it, but i am not able to change the name. So i request you to change the name to malkaiah m, which is my brother's name as he is using and paying for this customer id. I am mentioning it below again....
Complaint comments  Read comments Complaint category Employers

Videocon — I'm complaining about my television which is not working from 3 weeks.

 Mohan Nainani on Jan 17, 2018
Respected sir/madam, i had purchased a television from vijay sales about 1.5yrs ago from which did get spoiled about 6-7months ago and now again. I called the service centre, they did come to visit, took the transport charges+visiting charges, it's been 3 weeks since then i haven't heard anything from them. We do not expect such things from a huge company as yours. My tv is under warranty and therefore was told that i may get my tv replaced but got no response about that either. As you know nothing works better than bad mouth publicity and as per your service i have no choice but to do so since...
Complaint comments  Read comments Complaint category Appliances

Videocon Industries — every time shows smart card error cc charges

 abhi w on Jan 17, 2018
Customer ID: 85850348
Daily 5-6 times, I see E04-4 : Smart Card Error. Every time customer care needed to call. They ask restart. Sometimes solve sometime they send executives chargeable of 400 Rs.
Why should I pay Everytime for those foolish cheaters. My Set-top box was new and in warranty but after warranty over it started showing error. I upgraded it by paying some money. But still it shows error.
I am filling case against them in consumer Court on 25 th Jan 2018.Further I will make sure all my society residents around 1000 flats will not use D2h.. I will make sure whole...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — complaint no mum2112170068

 RajeshHindlekar on Jan 12, 2018
We been following up with videcon customer care since month of our led tv replacement which is pending since one months. Every time i call to customer care i get same old responce we have urgently forwarded email to service centre you will get the call in next 24 / 48 hrs.
Led purchase on 25 dec 2015 from vijay sales - prabhadevi branch with 3 years warranty and in less than 2 years product had black light issue - no video only audio..
Also registered complaint online but they also no reply.
Would line to know futher status and will get the replacement or not?
Model...
Complaint comments  Read comments [1]Complaint category TVs

Videocon Industries — disgusting service from the part of technician and customer care executives

 BibinMathew on Jan 9, 2018
I had registered a request for d2h shifting on 7th of jan. The call centre executive who had attended the call assured me that the things will be done on sunday itself. And please note that while registering the compliant i had informed him that there is a need of additional cable around 5 metres. I had waited for the engineer call for the entire day. But nothing happened. Next day i got a call from your engineer at 1 pm and he visited the site at 3:45pm and dismantled the antenna and installed at new place. But he didn't brought the required cable and other things.. He told me that customer care...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — got crap setup box

 Manish847152 on Jan 9, 2018
Hi,

I am videocon dth subscription with id 43290079

I had purchased dvr by paying rs.6500 and i used it for some time.

Now, this device is not working and it got replaced by normal setup box by paying again rs.400 which has lots of issues, like no simulatanously recording like we had in dvr, no arrangement of favorites channel, very irritating way to fast forward, rewind record play… in short this is total crap i had ever seen before.

Most company make improvement in products, but this product with model 6666 is total crap. It takes...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon DTH — dishnet

 devasenthilkumar on Jan 8, 2018
From sunday (07/01/18) around 12:00 pm on wards, the picture (Black screen displayed) and sound are not working in my tv, but the channel name / program name are displayed. Today (08/01/18) i have given the complaint and the technician came to my home and rectified (He did restart / enter the password) then he charged rs 200/-. I refused to pay the money due following reason.
1. He didn't change any spare.
2. There is no fault in my receiver or set up box.
3. This technical issue is purely from videocon.

Meanwhile you have cut the money from service and the service...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon Industries — rf remote control unpair issue

 vijju_r on Jan 8, 2018
Rf remote control of my videocon d2h stb is unpair frequently. I have complained for it and their visitor asked to change the remote and i have changed the remote but same issue with the new remote control also.
If it is a buggy product then company should resolve the issue and change it free of cost. I don't know what is the issue with stb or with rf remote control.
I need a permanent solution for this issue....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon Industries — change of customer name

 LOHIT Ramesh on Jan 5, 2018
Dear sir/madam,

My father is a current subscriber of video con d2h. His customer id is 3490246. The subscription is registered under the name of ramesh dv. He is no longer in our contact. I successfully however changed the registered phone number with the help of costomer care but i am not able to change the name. So i request you to change the name to lohit ramesh, which is my brother's name as he is using and paying for this customer id. I am mentioning it below again.

Customer id: 3490246

Current registered name: ramesh dv

Correct name:...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — change my rtn for id 122408800

 Vadde Rangaswamy on Jan 5, 2018
My Old RTN Number was lost and i forgotten my old RTN please update my new number old number (not protected/forgotten ) my new number was [protected] please upgrade my number to vediocon id no[protected]. i can't be remembering my old RTN number please change my RTN and upgrade my numbers...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — videocon warranty service is a cheat

 payal2308 on Jan 4, 2018
Received an replacement tv after logging a complain against it since last 6 months.
Mr. Sangram panchal, who promised to provide replacement tv with similar feature of inbuilt setup or, installation charges will be atken care by him.
But he just asked for a difference amount of 5000 rs and i have to spend additional service charges + setup installation charges.
Why should a customer pay 10k extra bucks, when you have an active warranty.
Stop cheating cusotmers and please respond.
After this step i can take this issue to consumer court....
Complaint comments  Read comments Complaint category TVs

Videocon D2h — channels are deducted without no reason and no information.

 Petitioner on Jan 3, 2018
My name is dinesh.
I think most of the companies all doing scam with indian.
They r charging double tax.
Old tax + g. S t.
Without deducting old tax.
(Price + old tax) + g. S. T = m. R. P.
I m using videocon d2h, i. D.[protected].
I have called many times to videocon d2h for getting information about their base pack.
Bcoz they have increased their charges and deducted some channels too without informaing.
This is a double fraud.
I was using golden pack arround 220 rs (With tax) + sports pack arround 60rs (With tax). It means total...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — complaining for a parallel line against my customer id 129410441.

 contactjawaid on Jan 1, 2018
I have several times call to the customer care in fact 5 times from 20th dec 2017 to 1st jan 2018 but till now i have no results. They always told me that they forwarding the same. But no one able to give me the reason for that, although the company has the policy to do the work within 24 hours of request. But after 2 weeks no one give the damn care to resolve this.
Regards
Jabed ekbal...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon Industries — don't show star sports select channel in sd

 Sandeep Singh Natt on Jan 1, 2018
I seen so much complaints on this topic from 2 years but videocon ind always give us a single copy paste answers to all of them. If other networks provider companies have these 2 channel then why you don’t. We are pay for all channels. Some major sports events telecast on these two channels but bcoz i have your d2h connection i’m unable to watch these events. I will change your connection and i suggesting to all consumers who disappointed by your services please change your service provider. Videocon is wrost d2h service....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon Industries — delayed service

 Bob Monteiro on Dec 30, 2017
I submitted my request for repair of my vediocon fridge on 27th of this month. It took one full day to provide service code and i received service code no. R28209 on 28th. The mechanic came and dismantled the fridge on 28th, took some parts and vanished for three days. He returned on 30th after several phone calls because the parts were not available with videocon. Ultimately the parts would not fit because he said ours is old model (7 year old) and he cut the wire, and joined the old part with gum tape and fixed. This leaves room for short circuit and future damage.

Therefore, i...
Complaint comments  Read comments Complaint category Refrigerators

Videocon Industries — worst service I ever received.

 deepak.ray09@gmail.com on Dec 29, 2017
Hi

I am facing worst service from your service center. It has been long time to log complaint (Del[protected]) regarding replacement of my led tv but all the time whenever i call to your service center whether i get false commitment or dont get response.

More than 100 times i have called but no result. It is tarnishing videocon image. Please identify these types of service center and cancel the licence.

Please find below the some mobile numbers of your service center which i got from your customer care executives.

Sachin sharma - [protected]
Complaint comments  Read comments [2]Complaint category TVs

Videocon Industries — videocon paisa vasool offer bond

 Deepak40b on Dec 29, 2017
Dear videocon,

I got a money back certificate for an amount of inr 11000/-, on purchasing a dth sattellite lcd tv model 3204 on 07/06/2010.

It is ready for maturity since[protected] years and 11 months), i have already send the required bond document to the

"bmo dept., videocon industries ltd, 14 km stone,
Aurangabad-paithan road,
Village chitegaon to: paithan dist: aurangabad"

Which was received on 22 july 2017. I called them to discuss the status of the situation and was told that i will receive the sum in 2 months...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — paisa vasool offer 2010

 Jawahar Upanal on Dec 27, 2017
Sir sr. No. Vg/0510/12812 dtd 25.06.2010 i have purchased videocon d2h 26 inch tv from next retail shop, now i wish to encash offer as your company said and given certificate for same, kindly let me know how i can get this offer in cash or in what model going to get benefit of the offer, kindly do reply as next retail shop closed in our city, kindly reply early as possible and solve the problem,

With regards,

Jawahar m upanal,

Hubli - 580023,

[protected]/ [protected]....
Complaint comments  Read comments Complaint category TVs

Videocon Industries — under warranty also they charging visiting charges

 sushila k on Dec 25, 2017
I have bought vediocon led ddb smart model on 19/03/2017 at vijay sales goregaon west s v road mumbai at waste service i have ever heard on customer care executive. Harshita/harsha/vishal
My issue is speaker is not working made complaint on 24/12/2017 & received sms on complaint no mum[protected] will be serviced by harsat [protected], svc point [protected] provide scode xxxxxx only if satisfactory job done, appt dt-25/12/17, 2:00pm
The machenic ia telling to pay visit charges of rs.590
Why shud i pay the charge under warranty @ 3 years during purchase i have not informed such...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Videocon Industries — engineer demands extra charge

 ritad on Dec 23, 2017
My consumer number is[protected] my set top box is damaged as per your engineer... Engineer misbehaved, spoke rudely & left without solving the problem
I was informed by the cust care exec to pay 400 rs for getting a replacement, but your engineers demanded 1200 rs... Why?
I'm v. Upset & dissatisfied by this kind of service & commitment from a branded company videocon.. I will disconnect this service if my problem is not solved with nominal charges of 400 rs.. & i will never ever recommend your brands to anybody....

Mrs. Rita dias
Vashi
Navi mumbai...
Complaint comments  Read comments [2]Complaint category Other

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