Videocon Industries Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 25%
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Videocon Industries Customer Care

Videocon Industries Ltd.

14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad
Bulandshahr District
Uttar Pradesh
India - 431105

Customer Care Phone Numbers and Contacts


Additional info
Corporate Office
Fort House, 2nd Floor, 221, Dr. DN Road, Fort, Mumbai 400001

Corporate Office (Marketing, Service & Support)
296, Udyog Vihar Phase-II, Gurgaon, Haryana

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Videocon Industries related photos (378)

Videocon Industries Complaints & Reviews

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Videocon Industries — status of complaint

 SHAIN DAS on Nov 16, 2018
What is the present status of my complaint no. COC[protected].
No response from your end till time.
I have made above complaint on day before yesterday and I was told the complaint will be attended within two days. However, no response till date.
Kindly attend   Replace all...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — videocon d2h plan change without my concern

 Parveen0806 on Nov 15, 2018
As i m a user of videocon d2h service from last 2 years. I have recharged for 3 months with a plan called lite pack with 645 amount. But they have changed my plan without my concern and knowledge with gold pack .
They reduced my validity date from 3 months to 2 months.that work has been done by his outbond team.
When i have complaint about it they are not even resistrying my complaint.

I want to take action on videocon and there customer care officials.

Parveen kumar tiwari...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Videocon Industries — complaint for t.v.

 Rakesh Nirmal on Nov 15, 2018
I had lodged the complaint for my t. V. (Complaint no. Del[protected]) on 14 august, 2018. Since then one engineer came and informed me that the t. V. Display panel has to be replaced. Since then three months have gone by and still no one has intimidated us regarding this. I would like to mention here that the t. V. Is still under its warranty period. I have tried to call them multiple times but they keep telling me that it will take more time because the required part is not available. The t. V. Has been already been replaced one time earlier since there was a defect in that t. V. Also.
Complaint comments  Read comments Complaint category TVs

Videocon Industries — 40" led complaint

 Mahabir Gulia on Nov 14, 2018
We purchased 40" videocon led in dec 2015. On 25th oct 2018, my tv went non functional as the screen went blank. We lodged a complaint and an engineer visited us on 26.0.2018 and told us that the panel needs to be changed. He charged us 944/- and gave us call no del[protected] and gave us numbers of the area service manager and store in charge. It has been 20 days but there is no response from the company. The concerned officers of the company are not responding to our calls. They are not even giving me the contact number of senior officers to escalate our company. I am a senior citizen with no other...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Videocon D2H — videocon d2h no signal

 Mohik Suri on Nov 13, 2018
From past one day my d2h connection was not showing any signal, for that we tried everything we can like restarting the box and removing and again connecting wires but still not successful. Today we called d2h cuatomer care and booked an appointment with their engineer. That person came and did nothing literally nothing and amazingly signal came and took 200rs for that. I think they intentionally do that so that to get an extra money. Really angry becauze of it and would like my refund otherwise i'll throw the box outside or sell it on ebay and will get back my money....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — fed up of videocon d2h

 sarvani kapil on Nov 13, 2018

From the time i purchased the product i am facing some or the other issue because of videocon d2h.

1. They gave a bad remote which had very hard keys and some keys get struck up and dont work yet all.

2. After some days i complained customer care they said remote dont have warrenty so they cannnot replace it. I argued it is not my mistake. It was not working from starting but no use. I have to buy 1 more remote for 350. And i had to pay for engineer.

3. After 5 months that remote also stopped working. Then again complained to customer...
Complaint comments  Read comments [1]Complaint category Other

Videocon D2H — complaint not attempted

 Jaindeepak70 on Nov 15, 2018
I have Videocon D2H HD set top box. But from last one month it is not working. I have booked many complaints through mail/phone. They have reset and reconnect my account but problem is same. They says within 48 hrs. Problem will be solved but till now problem is not solved.
Kindly do needful to solve my problem.
I am also agree to pay fees and spare part cost even then nobody is coming to see my problem.
My customer ID 34128132
Reg. mob. No. [protected]
Deepak jain
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — new connection activation

 arhaja1977 on Nov 12, 2018
Dear Sir, We are purchasing new connection through online on 03.11.2018. Customer ID[protected], your technician came & fix the dish & set top box on 09.11.2018.but untill now didn't activate the Box (channel). we call to many times customer care but no use, Called customer care to Myne self, My Wife & My Brother Also, i call from abudhabi total min more than 2 hrs talk with customer care through my mobile.I spoke English, Hindi & Tamil also, i have full Voice record. We Inform through E-Mail Also. you can activate the Box (channel) or not.if not please return take to your product & return back my...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — service refusal, unprofessional and rip off attitudes

 IMahen on Nov 12, 2018
I have been using videocon d2h service for several years now. Whenever we call for any service the telephone attendees are so unprofessional and they do not have any clear information to answer. And they do no transfer the call to their supervisors. On the 9th of november while browsing through the internet found there is an offer to upgrade sd set top box to hd set top box. Only the payment amount was mentioned in that page. Despite that attempted several times to d2h customer care number but no proper reply was from them. They were talking as if there is no relation between what is in their webpage...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon Industries — recharge amount debited from my account but not credited to customer id account

 Rasik sayani on Nov 11, 2018
I, the undersigned rasiklal girdharlal sayani has dth videocon connection for tv having customer id no. 52117191.
I have recharge the dth tv connection for rs. 447 through internet banking of sbi on 04/11/2018 vide their reference no.[protected]igaerwhtwo, but till date they have not credited this amount to my id.
In this situationeither they credit the amount to my customer id for dth or credit the same amount to my bank from whom i have made the net payment,
Kindly resolve our issue.
With regards
Rasik sayani...
Complaint comments  Read comments [1]Complaint category TVs

Videocon Industries — videocon d2h signal connections issue

 seshagiriyendluri on Nov 11, 2018
I am using videocon d2h connection since 8 years and my id is 69544840, i am facing issue with lost 6 months signel issues, i have raised complaints[protected],[protected] against same and they are charging every time 200rs, i have checked from my end there is no issue with setup box and cables only having issue with signal they are stopping from satellites....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon Industries — inform the complaint your engineer & supervisor

 Santosh shepal on Nov 10, 2018
Please mera setup box me power nhi aaya tha to main customer care me complaint kiya to tumhara engineer ake muje kha
Setup box jal gya he repair krne k liye 800 rs lengega lekin guaranty nhi milegi
Agr nya liya to uski warranty milegi
Merese usne 2000 rs leke gya aur bola purana box ka balance naya box me add hoga aur chala gya lekin abhi tk balance aaaya nhi 1 mahina hua he

Mene supervisor ko 4 bar complaint kiya abitk problem soul nhi hua help me...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — repeated marketing calls

 mukesh jain on Nov 10, 2018
I dont want any calls from videocon d2h. They are calling 5 to 6 times from morning to evening
Its a complete harassment to me
My d2h id is[protected]...
Tried blocking the numbers but to no use.
Dont want to activate dnd as i may miss other important calls.
Pls make them stop calling me coz i have other work too......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — led tv 40 service not done even after 2 months

 brijesh@2018 on Nov 10, 2018
I purchased videocon led tv from next showroom at kaiserganj, ajmer (Rajasthan) in 2016 and the tv set is under 3 year warranty. I complained to custmercare centre of videocon for no problem of led screen as there is no picture coming on the screen. The service centre ajmer person visited the tv on[protected] and told that led screen will be replaced after getting it from videocon. Since then, i had made several calls but they are saying that company is closed and nothing will be done. No one is replying. I have send email on but from there also there is no one responding....
Complaint comments  Read comments Complaint category TVs

Videocon Industries — videocon dth signal not available

 SenthilSpk on Nov 10, 2018
Few channels in videocon dth is not working. Received message that signal is not available. After discussing with customer care, signal not available for all the channels. Customer care executive is more interested in sending the executive in person with service charge of 200 rs. Why should we pay the amount when signal is not available. Plz fix it....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon Industries — redemption of paisa vasool offer amount

 amod kr on Nov 9, 2018
Respected sir, my grievance relates to video con industries regarding not complying the commitment made with customer. It is to brought your kind notice that i had forwarded my application for redemption of rs. 6500/- under video con money back offer, under my bond number 7503 dated 02/06/2010 to b m o dept
Video con industries ltd, 14 km stone, aurangabad, on 08/07/2018 through speed post consignment number ed[protected] in and my application along with enclosed documents in original was delivered at the above mentioned address on 09/07/2018.
Its been more than 4 month but till date...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — kenstar geyser is not heating the water

 Rahulyou on Nov 9, 2018
I have registered a complaint on 6th nov, 2018 but i have not received any calls within 48 hours as said by the customer care person. Then i called back to them and taken service engineer number and service center number but the service engineer number was wrong and service center told me that he would not be able to help me. I called again to customer care but they did not responded me well. Wrost service. Warranty will be over by 18th nov, 2018....
Complaint comments  Read comments Complaint category Appliances

Videocon — regarding manufacturing defective product and service issue.

 ujjalpoddar on Nov 8, 2018
Subject: regarding manufacturing defecting product and service issue.

Complain/reference no.:del[protected], dated:29/05/2018, no.:del[protected], del[protected], 26/06/18 and many more complain

Respected sir,

It is to inform you that i had purchased 4kuhd-43” (Led tv) from vijay sales, pritampura, new delhi on 09/10/2016 (Copy of invoice is attached) which was exclusive product available only at vijay sales. The product is emitting carbon from led on heating the elements/components which was manufacturing defect. With (Cloudy shadow on white background...
Complaint comments  Read comments Complaint category TVs

Videocon Industries — service engineer asking for transportation money and worst service

 Afzalhaiderr on Nov 6, 2018

I purchased 40” led tv in nov 2017, after 8 months panel got faulty. I complained on customer care number, engineer visit after 3 days and told me that panel will changed and rs 400 will be charged. I again talked to customer care and make him clear that no money will be charged. Service center guy take my tv after 15 days of complain and after 100 of calls i didn’t get my tv back. Finally i went to smart care service center and take my tv.
When i checked my repaired tv, i found that tv have spot in right side. I again complained to customer care and again engineer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Videocon Industries — videoconferencing d2h

 Bhawna Puri on Nov 5, 2018
Cust. I'd[protected].
Request for relocation pending. Agent came to install but denied wall mounted installation stating it will not work. I showed him the videocon dish installed in the premises as he mentioned to provide free dish connection if any of videocon dish was installed wall mounted.
He left the premises without saying g thing and called someone that customer does not want to install.
He wanted to do roof installation and charge me high amount for using extra wire from ground-floor till 10th floor. I denied and he left. Such a rude person is ravi, who came for installation....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

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