[Resolved]  Lotto Shoe — Not deliver and cancelled without any information

Address:

North Delhi, Delhi

Dear Sir,

I have booked lotto shoe (code-248207) on 11/12/2011 at 03.00 P. M. Miss.Simi has booked my order no.[protected] and amount. 999.00. she said that product will deliver within 4 to 5 days. That time the lotto shoe was showing in stock and she booked my order 2 times. After one week I called homeshop18 toll free no your customer care executive said that there is some courier company problem please wait 4 to 5 days. After one week again I called your toll free no and other customer care executive said that there is some technical problem please wait 4 to 5 days. On 22/12/2011 I talked your customer care executive and he forward my compliant no.68900583 to concern department. After 3 days I called so many times to your toll free no and every customer care executive gave me wrong information. On 31/12/2011 Mr.Manish called me and said that your order has been canceled due to out of stock I want to know if product was showing out of stock than how can she booked my order ( 2 times booked)? He said that please wait when product will in stock than you can book the shoe again. After 20 days he informed me Why? I want to know why should I book the order again because I have already booked the order? This is the second time I am facing this type problem. This is very poor, ruthless dealing with me. This is not the way to deal with the customer. I will not book my order again. I want my product as I have already booked. I have not canceled my product. Its your company mistake not my. Kindly look into this matter .
Looking forward to your response.

Regards,
Sandeep Silswal
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