[Resolved]  LPG — Gas Card

Address:

Thane, Maharashtra

Sir,
Sub: Gas Refill; Consumer No 6230629
I have been using HP gas for more than thirty (30) years. I am retired Govt. employee with transferable job of all over India. During each of my transfer, I got my papers moved through your offices in respective towns / cities. In Mumbai, it was through the office near Jacob circle, Mumbai . I was staying in Chembur for more than 20 years. Then I have shifted to Airoli, Navi Mumbai about 8/9 years back. This time also I moved my papers through your offices only. My consumer no. now is 620629, agency now is Vardhavinayak gas agency, Airoli,
Some of the references are as under:
Name P. D. Chavan

S. No Doc No Date Filling Plant name Plant code Consumer No Then Address
39144493 3001885 16.11.2003 USAR 1026 622548 3/18, Borla Hsg Society Chembur , Mumbai 400074
42062 42062 17.06.1981 552536
OLD PERTICULERS IN ABOVE DOCUMENT ARE AS UNDER
DEALERS CODE Blank Document No Date
FILLING PLANT CODE Blank Original SV 42062 17.06.1981
CONSUMER NO Blank Current SV 42062 17.06.1981
OIL COMPANY Blank Addl SV 331784 28.06.1986

I have been telling your agent in Airoli for more than 8 to 10 months regarding issue of card for refilling every time I booked for cylinder. Then every time I was told that it is not required for you.
Early this week I again requested for card. I have shown above papers referred at Sl. no 2. I was told that these are not original papers, though I showed them Original copy. Then I showed them other paper referred at s. no 2. , Then he told that, since our boss is not there I should go later in the afternoon
Mean while I requested for refill through SMS service. The Cylinder was sent to my place. Delivery boy asked again for card. FIRST TIME IN LAST 8 to 9 years. I explained him with all papers. He was NOT ready to listen anything. Only was saying that “as per orders”. He was extremely rude like his office staff. I was harassed by office staff as well their delivery boy.
I am senior Citizen (73). There is no other person in my house now, my wife is crippled.
Now my request is that, said Gas Card be deliver at my residence after verification of papers. Meanwhile till the card is delivered, the said agency may be asked to deliver the refill on request as they were doing it earlier.
Earlier complaint reference: 12095761

Yours Sincerely

P. D. Chavan
Date: 20.11.2012
M: [protected]