LPG Gas Cylinder — Poor service

Dear Sir
I am a resident of Koperkhairane, Navi Mumbai. We are completly at the mercy of distributor ( Vighnahar gas agency) for gas delivery at our home. First of all we never get the telephone lines[protected] /[protected]. They are always busy you can crosscheck. After trying continously for 2-3 hours we get connected once, and further they are in such a hurry to keep the phone, most of the times they dont even verify the registration number again and end up noting wrong number .Now recent case is, my mother had registered for gas cylinder on 31 dec, normally we get in 2-3 days after that. We waited accordingly but seeing no delivery, we called up on 3 jan and were surprised that the number was not registered. Then once again registration was done but till yesterday 10 jan we had not received the cylinder. So this time i made a point to visit personally, and suprisingly they aked me to register once again, without showing any concern to know the previous history. This time it was assured that i will get the cylinder on 11 Jan, but nobody turned out. To my surprise i found out there were many people, who had same compalint. I would request the concerned person to look into it, or atleast increase the distributors, so that we are not heldup like this.
regards
Prashant Patil ( Gas registration no 6460)